RBS Citizens Reviews | Glassdoor

RBS Citizens Reviews

Updated December 5, 2016
152 reviews

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Full-time Part-time

152 Employee Reviews

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Pros
  • I was able to work from home if necessary (in 6 reviews)

  • Decent benefits and easy commute (in 6 reviews)

Cons
More Pros and Cons

  1. "Peronal Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker Universal in Erie, PA
    Former Employee - Personal Banker Universal in Erie, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time (More than a year)

    Pros

    Meeting new customers, fast paced lifestyle

    Cons

    0 work/life balance, unrealistic sales goals, management is not secure.

    Advice to Management

    Find a vision and stick with it.


  2. Helpful (1)

    "Overworked and underpaid..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Ops in Medford, MA
    Current Employee - Fraud Ops in Medford, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time (More than 3 years)

    Pros

    Worked with really awesome coworkers

    Cons

    Too much work for dirt pay....they took away lots of benefits


  3. Helpful (1)

    "RBS Citizens"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst, IV Assistant Vice President in Cranston, RI
    Current Employee - Business Systems Analyst, IV Assistant Vice President in Cranston, RI
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at RBS Citizens full-time (More than 5 years)

    Pros

    - Live close by
    - Wonderful people
    - Wonderful atmosphere
    - Good diversity (maybe not as good as other major banks), specially in this center
    -Can work from home (a recent thing)
    - No Strict Corporate Dress culture, No Mandatory suit and tie, just normal attire

    Cons

    - Salaries are low range
    - See a lot of "promotion by incompetence"
    - Too much politics
    - To even think about optimizing simple process, you have to show funding
    - The IT is for large processes, there is nothing for medium and small
    - Too many silos
    - It is normal to be developing a process and not even know someone has already done it in another department
    - No central center to see what each department does
    - Only knowledge retained is from prior work with other departments
    - No one cares about Tribal Knowledge or even tries to capture before letting go of someone
    - Upper management is trying to keep their job, they don't want to rock the boat
    - A great process improvement could sit there for years, no one would care , s[specially the upper management
    - The only way you move up or get a better pay is by getting another position internally, that's it.
    - You will be spending a lot time on HR website looking for a job, prepping up your resume, browsing Indeed

    Advice to Management

    - Listen to your people
    - Take a lot of notes
    - Listen to them before they stop caring and leave for another job
    - Find out what every department does, a process
    - Put a central


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  5. Helpful (1)

    "It was awful to work at RBS Citizens."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Programmer in Cranston, RI
    Former Employee - Applications Programmer in Cranston, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time (More than a year)

    Pros

    Work from home 2 days/week
    The people in my group were nice, including my boss.
    It might be a plus for your future career.

    Cons

    Hundreds of people work in a crowded ball room, including developers.
    Too many nights work overtime. No pay!
    No bonus below manager level

    Advice to Management

    Consider more about employees' working condition, less budget cut.


  6. Helpful (1)

    "An okay place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker in Wilmington, DE
    Former Employee - Banker in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time (More than a year)

    Pros

    Decent pay and great benefits. Tuition reimbursement was awesome. The products are pretty standard and easy to sell, and there are great resources to use when in need.

    Cons

    I worked in a low volume branch, and sales goals were always impossible to reach. There was no way to move up in the company unless you were a favorite of the regional manager.


  7. Helpful (2)

    "Great benefits, horrible company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst III in Bridgeport, CT
    Former Employee - Business Systems Analyst III in Bridgeport, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time (More than 8 years)

    Pros

    The benefits are better than many other companies, also they take tenure very seriously.

    Cons

    If you have kids, they dont care about your personal life or unexpected life events. Management expects for you to be there no matter what even if you are sick.

    Advice to Management

    Put yourself in other people's shoes before you judge others. People out there have families and have jobs to support their families. Take into consideration the productivity of the employee instead of judging why they are absent or going thru something unexpectedly.


  8. "great bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Closer in Warwick, RI
    Former Employee - Mortgage Closer in Warwick, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RBS Citizens full-time (More than 10 years)

    Pros

    Great job working with many internal and external customers. Pay is desirable.

    Cons

    The bonus structure is hard to meet due to the low housing market and file delivery is equal so there is not much of a chance to meet bonuses until the housing market comes back around.


  9. "Sr Quantitative Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Quantitative Analyst in Richmond, VA
    Current Employee - Senior Quantitative Analyst in Richmond, VA

    I have been working at RBS Citizens full-time (Less than a year)

    Pros

    good work culture, flexible hours

    Cons

    no bonus, less visibility, too much bureaucracy

    Advice to Management

    give more visibility and reduce bureaucreacy


  10. Helpful (1)

    "Toxic environment!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time (More than 8 years)

    Pros

    Healthcare and steady work with aggressive sales

    Cons

    Cut throat, no work/life balance, use and abruise you, then cut you employment!!!

    Advice to Management

    Know what your team's are doing and reward those who excel.


  11. Helpful (2)

    "It has been a learning exp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Banker I in Washington, PA
    Current Employee - Banker I in Washington, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time (More than a year)

    Pros

    pto days and holidays off benefits are fairly good, there is a lot of training, that you go to, and the
    trainers are knowledgeable

    Cons

    checking account goals for new to bank customers are very high and you do not get bonuses if
    do not meet the high number they give you


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