RBS Citizens Employee Reviews about "sales goals"

Updated Aug 25, 2016

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2.7
46%
Recommend to a Friend
42%
Approve of CEO
RBS Citizens CEO  Ellen Alemany
Ellen Alemany
53 Ratings
Pros
  • "Good benefits, nice location (downtown Boston), terrific co-workers(in 17 reviews)

  • "Work/life balance, flexibility, remote working(in 15 reviews)

Cons
More Pros and Cons

Reviews about "sales goals"

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  1. "Peronal Banker"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banker Universal in Erie, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time for more than a year

    Pros

    Meeting new customers, fast paced lifestyle

    Cons

    0 work/life balance, unrealistic sales goals, management is not secure.

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  2. "Personal Banker"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Personal Banker in Toledo, OH
    Doesn't Recommend
    Negative Outlook

    I worked at RBS Citizens

    Pros

    Learned a lot about the financial industry. Good training on line and in the classroom.

    Cons

    Terrible managers who created an adversarial relationship between them and the employees. Very hierarchal. Aggressive sales goals that were difficult to achieve. Coached to product dump on customers.


  3. Helpful (3)

    "It's all bad"

    1.0
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at RBS Citizens full-time

    Pros

    There are no pros worth mentioning to anyone thinking of working here. Benefits are comparable to other banks but constantly shrinking.

    Cons

    Impossible sales goals that constantly change. Managers and regional managers with little or no management skills unless you count threats and intimidation. Any type of unethical behavior is acceptable if you make your numbers. Revolving door of untrained and unskilled employees. There is little or no concern for quality of life. Confidential information is freely and openly discussed, absolutely no consequences. There is no leadership, coaching or team work. Bankers are competing with each other with management playing favorites with some and sabotaging others. As a professional in this industry for many years I am at times apalled at how low this bank has sunk. The constant shoving of unneccessary products down peoples throats in order to make goals is chasing good customers away. Cold calling is a must on a regular basis. The amount of uselss paperwork is a time waster. Morale is poor and most employees are constantly reminded how little they are valued. I believe that there are companies out there that truly value their customers and employees but this is not one of them.

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  4. Helpful (1)

    "An okay place to work."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Banker in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time for more than a year

    Pros

    Decent pay and great benefits. Tuition reimbursement was awesome. The products are pretty standard and easy to sell, and there are great resources to use when in need.

    Cons

    I worked in a low volume branch, and sales goals were always impossible to reach. There was no way to move up in the company unless you were a favorite of the regional manager.

  5. Helpful (1)

    "Fair - Not Great"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Personal Banker Universal in Providence, RI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time for more than a year

    Pros

    Good benefits, flexible with scheduling, a lot of different career path/opportunities, promotes within a lot.

    Cons

    Compensation below industry average Retail hours (in-store branches) are 7 days/week. You'll be working during the week anywhere from 9am-730pm, 930-530 Sat, 1030-330 Sun. Tough life-work balance due to the days and hours branches are open. Very stringent on sales goals - Sometimes goals can be a little inflated/unrealistic - Always pushed on you Bonus structure needs a lot of work. The difference between bonus performance scales is significant (ex. you hit 225-249% you get about 5K. At the final caped scale of 250% you get about 16K)

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  6. "They will treat you nice in the beginning...then things change quick."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Teller in Goffstown, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time for more than a year

    Pros

    A Paycheck, and a few decent co-workers. Besides that, not too much. Oh and good paid time off policy.

    Cons

    *Ridiculous, unrealistic sales goals, Management will get on your ass and act like straight up bullies if your goals are not met or exceeded, even for a NEW employee. Threats of termination are common to 'motivate' you to sell, even to customers who have already voiced displeasure with being solicited for things, you are expected to ask them EVERY time. *The pay is pretty lackluster for tellers and bankers *Constant changing of rules and policies make it hard to keep up *Lack of help from management with many issues

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  7. "Four years of "pretty good""

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager in Manchester, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time for more than 8 years

    Pros

    Tuition reimbursement; ability to grow in your role; excellent PTO policy; financially sound; decent training; involved with the community; pretty competitive with other similar sized banks.

    Cons

    The cons are: inconsistent message from higher ups; lack of pay increases for internal promotions versus what outside hires receive; too strict and rigid in daily sales processes; constant tweaking of incentive program gets old fast; change of sales goals mid quarter is not unusual.

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  8. "Decent if you play the game. A job, not a career"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - In-Store Banker in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time for more than a year

    Pros

    Depending on who you work with, I had a lot of fun with my team. Pay is above average compared to other banks, however there is a reason for that (in-store does 2-3 people's jobs). Products banks offers are great. Although horrible hours, flexible work schedule as wells as 18 days PTO. Bonus IF you hit your numbers (most of the time 10-15 bankers in the whole region do)

    Cons

    Nothing is ever good enough. You are expected to do a million different jobs/duties/etc ON TOP of hitting sales goals. Sales goals have gotten easier to hit however most of the time are still difficult to reach. They make it sound like you will get a huge bonus if you achieve greater than your bonus, however to make that much of a bonus is impossible. Hours are horrible normally (branches open 10-7 and open sat/sun too) and on top of that most branches are understaffed because of turnover which means a lot of times you will have to work open to close. Not much room for advancement in my opinion.

  9. "Great place to start your career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at RBS Citizens full-time

    Pros

    flexible work schedule, great managers, great training, sometimes free lunch takeouts with senior level staff, no politics involved, great for new career

    Cons

    Too heavy of a push for sales. Have quarterly goals to meet and can be fired if sales goals are not met. Have to deal with explaining high bank fees to customers. Zero fee rebate policy.

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Found 9 reviews