RCI Exchanges "rci" Reviews | Glassdoor

RCI Exchanges Employee Reviews about "rci"

Updated Apr 26, 2019

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3.7
66%
Recommend to a Friend
92%
Approve of CEO
RCI Exchanges President Gordon Gurnik (no image)
Gordon Gurnik
40 Ratings
Pros
  • "Great people, great work environment, great benefits(in 24 reviews)

  • "Free vacations at the resorts affiliated with RCI(in 17 reviews)

Cons
  • "The long term people who've ONLY worked for RCI for years on the phones believe that they're making "a lot of money"(in 15 reviews)

  • "There is a high turnover rate because of this(in 8 reviews)

More Pros and Cons

Reviews about "rci"

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  1. Helpful (2)

    "Beautiful Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Carmel, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at RCI Exchanges full-time for more than 3 years

    Pros

    (Started as a Vacation Guide on the phones, as most do) - Incredible Benefits - 401k matching (up to 6%) - Starting; Two free vacations at RCI resorts a year (and/or $199 for friends and family), which increases the longer you work - Generous PTO, including 3 Floating Holidays (as you might work during some holidays like Memorial Day, etc., that you might otherwise have off) - Ability to trade shifts with co-workers or use (attendance) Points system (allowing more time off for travel interruptions or unexpected issues) - Marvelous, fun, active, engaging, diverse culture (THE BEST!) - Generous prizes and gifts at events and meetings - Opportunity for growth (high internal transition/promotion) - Understanding bosses - Cafeteria, vending machines, and gym on-site - "Oasis" area has TV, free computer use, games (electronic and otherwise), and massage chairs [the games vary; had anything from Wii to arcade dartboard] - Reasonable pay - "WISH"/charity days, where you may use a day of work (8 hours) to assist charities (some are designated off-site each year so you may go with fellow co-workers off-site and assist in places like Camp Riley, Christel House, etc.) -Co-workers and bosses/supervisors that care for your mental, emotional, and general well-being - Great place to make friends if you are grateful, humble, teachable, positive, and kind. (You may be the greatest employee on a business front, but possessing good character will net you far more than only money.) - Upper management will be seen frequently in the hallways and are quite nice. - The culture (you learn in training) is to look up and acknowledge others in the hallways. (Yes, shy ones, it may be uncomfortable, but know you are known and seen. It helps if you are having a bad day.) As Americans (especially outside the Midwest), this is a rare treat. Embrace it. You'll make lots of friends.

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    Cons

    - (Apparent) Cultural preferences towards certain minority groups in favor of legitimate earned work. (Examples: 1. Favored minority given free/competitive trip over legitimate earners despite the person's poor workmanship and expressed desire to leave company. 2. Minorities receiving better treatment or no reproach for sustained misconduct (affecting others' ability to work effectively) that would be intolerable otherwise.) ***Note: These may be isolated cases, and the second may be more due to tenure or favorable connections, and not minority status. - As with all companies, there can be favoritism, gossip, laziness, and poor attitudes/conduct, especially for those employed on the phones, and it is contagious. Keep your chin up and take care of your health, including your attitude. -[Job-relative] If you work on the phones, remember that it IS a sales job, and you WILL be yelled at by customers. You need a thick skin OR you need to internally transfer to another position. If you are becoming cold, inconsiderate, or stubborn, the job is getting to you. You need to take care of yourself.)

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    Advice to Management

    Take care that your preferences and favoritism do not sway your decisions. Be mindful of impartiality. Perhaps also take time to encourage those on the phones; they are very often downtrodden and need comfort. Otherwise, you are doing well. Keep up the good work.

    RCI Exchanges2019-01-24
  2. "Probably the most fun you'll ever have in a call center -- but it's still a call center."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vacation Guide in Indianapolis, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at RCI Exchanges full-time for less than a year

    Pros

    If you don't mind a call center environment an being tied to a headset all day long, AND you enjoy travel discounts/benefits, then it's a really fun place. Very impressive complex/facility, honestly. Upbeat atmosphere, there's an on-site cafeteria, an on-site nurse who is capable of writing prescriptions as needed, and there are some serious travel benefits afforded to employees of RCI, if that's important to you. Absolutely everyone (other than those hiring into targeted, specialized roles, like IT) kicks off their career on the phones -- everyone -- all the way up to senior leadership. Everyone shifts into a different role from the SAME role - vacation guide. They do hire every fall for that reason. People leave, people move around, etc. There's a LOT of mobility within the company if you want to stick around. You don't have to, and you likely won't stay in the same position for long if you don't want to.

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    Cons

    The base pay is unimpressive. Commission on "production" is meager. The long term people who've ONLY worked for RCI for years on the phones believe that they're making "a lot of money". They are not. While the work load and customer base is largely cordial and not as irritable as many call center environments, you're still in a fatiguing "on the phones all day" call center environment, and it CAN wear thin. You may well work rather late hours, into the evening, post-training.

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    Advice to Management

    This is one place that I have to say is pretty on target with its treatment of employees. I saw no questionable treatment or actions during my time there.

    RCI Exchanges2019-04-27
  3. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ecommerce 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RCI Exchanges full-time for more than a year

    Pros

    -Benefits -The people with the you could work in your country but also around the world -Collaborative work environment - Flexible work hours

    Cons

    I considere RCI as one of the best companies to work, where you can find certain details that could bothering you but after all you enjoy going to your office

    Advice to Management

    You need to remove the bureaucracy in the processes (some very long) to respond to the demands of the market and continue to lead the industry.

    RCI Exchanges2018-12-22
  4. Helpful (1)

    "Sales/customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RCI Exchanges full-time for more than 5 years

    Pros

    They have great benefits. Free vacations at the resorts affiliated with RCI. Change schedules 4 times a year to help with daily lives

    Cons

    Call center enviroment. They change rules and demands on the job way too often without increasing the amount of pay you receive on a fair compensation.

    Advice to Management

    Work to better your employees attitude that works there and your compensation to the better employees that work there. Don't rip off the customers with continual raises in fees.

    RCI Exchanges2017-11-27
  5. Helpful (3)

    "dont do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CRS in Carmel, IN
    Negative Outlook
    No opinion of CEO

    I worked at RCI Exchanges full-time for less than a year

    Pros

    what was great about rci is the fact that they give you your PTO and sick time all up front and the pay

    Cons

    the company is slowly falling apart. Majority of the customers hate RCI b/c there is really no reason in 2017 to have or trade timeshares

    Advice to Management

    never had much of an issue with management

    RCI Exchanges2017-10-25
  6. "Solid comp but behind the times"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at RCI Exchanges full-time

    Pros

    Associates are smart and hard-working. RCI does a great job of recruiting intelligent and motivated people

    Cons

    Legacy systems are inhibiting online growth. Business will need to adapt faster to compete with existing vacation options. Growth targets are unrealistic and put unnecessary pressure on associates.

    RCI Exchanges2017-03-08
  7. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RCI Exchanges full-time

    Pros

    RCI really takes care of it's employees. The atmosphere is relaxed and playful. There are plenty of opportunities to make more than the base hourly wage as a vacation guide.

    Cons

    The job isn't for everyone. You have to be persistent on every call to do well, but for some people it feels like you're being pushy and aggressive.

    RCI Exchanges2016-12-06
  8. Helpful (4)

    "Lots of reasons to work here, not as many to stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at RCI Exchanges full-time

    Pros

    The company does a lot to promote work-life balance, and has amazing vacation benefits. It truly does support using them (at least below senior level), and there's a genuine attempt to develop a world-class culture of service.

    Cons

    RCI has a lot of people who stay there for decades, which is a sign of a great place to work - but it also comes with a price in terms of career paths. Minimal salary increases, undefined career path, very little cross-training (the opportunities are available if your department isn't too busy to accommodate - ultimately it's on you to push for it.) Multiple staff cuts while I was there, and in a business that can be cyclical, that means you're never truly safe. In 10 years, I saw around four down-sizing exercises.

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    RCI Exchanges2016-10-05
  9. Helpful (3)

    "Great Corporate Vibe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Vacation Counselor in Carmel, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at RCI Exchanges

    Pros

    RCI is a great place to work. The management cares about making the employees happy and try to retain the best employees. There are lots of little contest and company wide fun activities. Not hard work once you learn the systems and if they work like they should.

    Cons

    Many of the customers are idiots. Certain times of the year unrealistic sales goals are set. The LGBT agenda is everywhere. Overall pay is poor when compared to income brought in, if you where bring in the money as a travel agent you would be making five times as much.

    Advice to Management

    It is great that they try to be an all inclusive employer, and the employees get along great. Management tends to go overboard on trying to promote LGBT lifestyle choices.

    RCI Exchanges2016-09-16
  10. Helpful (1)

    "Good company, cares about its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inbound Guide in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RCI Exchanges full-time for more than a year

    Pros

    Company is willing to work with you if you have issues Awesome attendance policy Vacation benefits, PTO, are fantastic Potential to earn a LOT of money if you can sell Coworkers and in house contests/prizes are fun! This can be an extremely enjoyable job if you fit the type!

    Cons

    You will start out on a 2:30-11 schedule. Everyone does. You do get the ability to bid for a different schedule each quarter, and it's based on your seniority what's available to bid for. Some members don't understand what they bought in terms of their timeshare ownership, or how RCI works, so you will have to educate them. You will hear a lot of "I never get what I want". But overall, the members are great!

    Advice to Management

    Continue the good things you are doing. Otherwise, spend more time developing teams. High turnover rates obviously impact the teams, but it would be great to stay with one team and have the same supervisor for longer than two months at a time.

    RCI Exchanges2016-08-30
Found 27 reviews