RCI Reviews | Glassdoor

RCI Reviews

Updated February 19, 2017
124 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Gordon Gurnik
2 Ratings

124 Employee Reviews

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Pros
  • The company does a lot to promote work-life balance, and has amazing vacation benefits (in 8 reviews)

  • Great benefits, fun and positive culture; you're putting people on vacation (in 14 reviews)

Cons
  • Instead you see a VERY HIGH turnover (in 5 reviews)

  • Call Center gets more opportunity to win trips (in 4 reviews)

More Pros and Cons

  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at RCI full-time

    Pros

    Free vacations if you're good at selling them. Great pay if you have a strong sales background. Great benefits package.

    Cons

    Supervisors are those that were medicore in their roles as sales reps, therefore as opposed to be good mangers/supervisors, they allow senior reps who make great money because their good at sales to teach and train. This place has easily become Soddom and Gamorah. A lot of supervisors sleeping with representatives and those same representatives being promoted to higher levels of management.

    Advice to Management

    Restructure pay structure such that sales reps aren't discouraged from taking management positions because they make more money on the phones than they would managing or leading a team of their peers.


  2. "RCI is a very good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RCI full-time

    Pros

    Flexible hours and good pay

    Cons

    None that I can think of


  3. "Good"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RCI full-time

    Pros

    Friendly environment. It is welcoming.

    Cons

    Expectations are not manageable generally.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "What was promised in the beginning never came to fruition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Indianapolis, IN
    Former Employee - Customer Service in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RCI full-time (Less than a year)

    Pros

    Trainer was great, lots of clubs to get involved with, lots of volunteer opportunities

    Cons

    Schedule isn't ideal, took forever to get points and weeks trained, departments combined limiting opportunities to make extra money

    Advice to Management

    Stick to what is offered at time of offer


  6. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at RCI full-time

    Pros

    Good vacation benefits each yesy

    Cons

    Low salary for the job duties

    Advice to Management

    Pay your employees what they are worth based on their experience


  7. "Fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RCI full-time

    Pros

    RCI really takes care of it's employees. The atmosphere is relaxed and playful. There are plenty of opportunities to make more than the base hourly wage as a vacation guide.

    Cons

    The job isn't for everyone. You have to be persistent on every call to do well, but for some people it feels like you're being pushy and aggressive.


  8. "Ehh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Vacation Benefits! Employee engagement events.

    Cons

    Unfair salary ranges. High stress!

    Advice to Management

    Don't give someone a raise and then take it away as that creates very poor morale which is bad for everyone.


  9. "ok employer"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    people are pleasant, product is fun

    Cons

    high turnover, layoffs are common


  10. Helpful (1)

    "If you really need a job...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice work facility, has a gym, cafeteria, clean and spacious. Some pretty cool people work here so its easy to make friends.

    Cons

    The phone calls are horrible. Training doesnt prepare you for every oddball situation each calls ends up being. The computer software is extremely outdated and not user friendly.

    Advice to Management

    Get over yourselves! I have seen supervisors act like they are president even though theyve been with the company a year. It's cringeworthy.


  11. "Loved this company hated the phones"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Former Employee - Anonymous Employee in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RCI full-time (More than a year)

    Pros

    Amazing company to work for, fun games, snacks, workshops, lots of room to earn incentives

    Cons

    The phones are rough. One call after another. You have to be willing to power through for a year or so and then can look to advance.

    Advice to Management

    Keep being fun and amazing! Thought all of the supervisors were great and loved working there.



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