RCI Reviews | Glassdoor

RCI Reviews

Updated June 13, 2017
131 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Gordon Gurnik
5 Ratings

131 Employee Reviews

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Pros
  • Work-life balance oriented company and internal transfer opportunity (in 9 reviews)

  • Great benefits, fun and positive culture; you're putting people on vacation (in 13 reviews)

Cons
  • Instead you see a VERY HIGH turnover (in 5 reviews)

  • Call Center gets more opportunity to win trips (in 4 reviews)

More Pros and Cons

  1. "Ehh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Vacation Benefits! Employee engagement events.

    Cons

    Unfair salary ranges. High stress!

    Advice to Management

    Don't give someone a raise and then take it away as that creates very poor morale which is bad for everyone.


  2. "What was promised in the beginning never came to fruition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Indianapolis, IN
    Former Employee - Customer Service in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RCI full-time (Less than a year)

    Pros

    Trainer was great, lots of clubs to get involved with, lots of volunteer opportunities

    Cons

    Schedule isn't ideal, took forever to get points and weeks trained, departments combined limiting opportunities to make extra money

    Advice to Management

    Stick to what is offered at time of offer

  3. "Loved this company hated the phones"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmel, IN
    Former Employee - Anonymous Employee in Carmel, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RCI full-time (More than a year)

    Pros

    Amazing company to work for, fun games, snacks, workshops, lots of room to earn incentives

    Cons

    The phones are rough. One call after another. You have to be willing to power through for a year or so and then can look to advance.

    Advice to Management

    Keep being fun and amazing! Thought all of the supervisors were great and loved working there.


  4. "RCI Carmel Contact Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UAT Tester in Carmel, IN
    Current Employee - UAT Tester in Carmel, IN
    Recommends
    Positive Outlook

    I have been working at RCI full-time (More than 8 years)

    Pros

    Great Benefits, Job Flexibility, Opportunity for Internal Promotion, Tuition Reimbursement

    Cons

    Call Center gets more opportunity to win trips


  5. Helpful (1)

    "A good opportunity for many people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vacation Guide in Indianapolis, IN
    Current Employee - Vacation Guide in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The travel benefits offered here are unmatched. The training is very professional. The company is very stable.

    Cons

    The work is often constantly busy and and in some ways repetitive. You may feel unimportant and replaceable at times.

    Advice to Management

    Think about each employee as an investment that can pay off over a longer period of time.


  6. "Great Corporate Vibe"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Counselor in Carmel, IN
    Former Employee - Vacation Counselor in Carmel, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    RCI is a great place to work. The management cares about making the employees happy and try to retain the best employees. There are lots of little contest and company wide fun activities. Not hard work once you learn the systems and if they work like they should.

    Cons

    Many of the customers are idiots. Certain times of the year unrealistic sales goals are set. The LGBT agenda is everywhere. Overall pay is poor when compared to income brought in, if you where bring in the money as a travel agent you would be making five times as much.

    Advice to Management

    It is great that they try to be an all inclusive employer, and the employees get along great. Management tends to go overboard on trying to promote LGBT lifestyle choices.


  7. "Vacation Guide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Indiana in Indianapolis, IN
    Former Employee - Indiana in Indianapolis, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Paid resort vacation, cafeteria availability

    Cons

    Favoritism is the key, severe Ageism displayed by both management and fellow workers. If you are always on time and don't miss work and of the majority age you might get treated fairly

    Advice to Management

    Lose the playing favorites and include Ageism in your in your diversity Training!!!!

  8. Helpful (1)

    "Good company, cares about its employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Guide in Indianapolis, IN
    Current Employee - Inbound Guide in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RCI full-time (More than a year)

    Pros

    Company is willing to work with you if you have issues
    Awesome attendance policy
    Vacation benefits, PTO, are fantastic
    Potential to earn a LOT of money if you can sell
    Coworkers and in house contests/prizes are fun!

    This can be an extremely enjoyable job if you fit the type!

    Cons

    You will start out on a 2:30-11 schedule. Everyone does. You do get the ability to bid for a different schedule each quarter, and it's based on your seniority what's available to bid for. Some members don't understand what they bought in terms of their timeshare ownership, or how RCI works, so you will have to educate them. You will hear a lot of "I never get what I want". But overall, the members are great!

    Advice to Management

    Continue the good things you are doing. Otherwise, spend more time developing teams. High turnover rates obviously impact the teams, but it would be great to stay with one team and have the same supervisor for longer than two months at a time.


  9. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RCI full-time (More than 10 years)

    Pros

    Amazing place to work, great leadership team and fantastic benefits

    Cons

    Corporate politics but that is everywhere

    Advice to Management

    Keep up the good work


  10. Helpful (2)

    "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Grain Valley, MO
    Former Employee - Administrative Assistant in Grain Valley, MO
    Doesn't Recommend
    Negative Outlook

    I worked at RCI full-time (Less than a year)

    Pros

    Great pay, wonderful environment, caring environment!!

    Cons

    No leeway on tardiness


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