62% would recommend to a friend
(114 total reviews)
55% approve of CEO
Found 114 of over 120 reviews
Updated Dec 4, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "excellent work environment" (in 6 reviews)
- "The people in the DOC are awesome and smart" (in 6 reviews)
- "RDX and management are very understanding of doctor's appointments or unexpected family issues that come up and let employees often work from home if needed." (in 5 reviews)
- "Things can get a bit crazy but my coworkers are always available to help were needed." (in 4 reviews)
- "Pay is okay, benefits are decent." (in 4 reviews)
- "Work/life balance is difficult at times" (in 10 reviews)
- "Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?)" (in 7 reviews)
- "Pay is low." (in 6 reviews)
- "Upper management would be the first to yell at you for a 'problem' they knew nothing about or even understood." (in 6 reviews)
- "existent training, poor knowledge base/documentation" (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of RDX and is not affected by filters.
- 5.0Nov 14, 2019Senior Systems EngineerCurrent Employee, more than 1 yearAndover, MA
RDX is really a combination of four companies: Small professional services/Cloud companies Clckwrk and Clear DB, medium sized database provider RDX and large data center hosting provider Navisite. The combination of these four companies will be HUGE in the IT Services marketplace. We just need to fix the issues that come with rapid growth. Even though Navisite has struggled in recent years, they were extracted from cable giant Charter where the past leaders ran wild with the pocket book and massive layers of leadership. Under Madison Dearborn and the strong leaders brought in, the organization has been flattened and spending is finally under control. Working from home opportunities are also a welcome benefit. The big-dollar, complex deals that are now being sold (one already sold to a large candy distributor that is going live this weekend...in under a month from project kickoff for a large project scope) will bring Navisite back into its hey day and take RDX to the next level. Lots of airspace wasted on this board about ignorant people writing that jobs are going to India. Those people do not realize that our colleagues in India are serving an important purpose to keep our 24x7 operations going while giving those in the US and UK more of a work-life balance, while allowing us to expand. We need more people, and it takes time to staff up during a strong job market (here and in India), but we are seeing new people showing up every week, so we are getting there with our staffing levels. It is a nice problem to have so much work that we need more people.
Get rid of the nay-sayers. I know we are trying to staff up to meet the heavy demand from our new sales force, but the negative energy is counter-productive. Fortunately, those people are in the minority.5
- 5.0Nov 14, 2019Senior Database AdministratorCurrent Employee, more than 3 yearsPittsburgh, PA
A growing company that is backed by Madison Dearborn Partners. Executive team empowers their teams to make decisions to help the business grow. They offer flexibility where you can work from home as long as you are engaged and doing your job. Made a big acquisition which helps us sell more complex solutions vs just database technologies. We have the ability to move in to different areas of technology and are not just limited to learning one thing. With the acquisitions, we can stop selling and delivering non valued services like DB hours per month that they customer may or may not use. We can focus on selling and delivering our entire portfolio to C-level resources which will help customers see our value so they won’t churn. Global offices in the UK and India that have helped us scale and elevate existing staff to upper levels of support.
Small minded staff that are digging their heels in trying to avoid change at all costs. Employees that have no business experience writing reviews that are comical to read about where they don’t want to hear about the numbers, don’t want to have teammates in India and how upset they are that they are no longer the “big men on campus”. It is so sad to see but luckily they are either quitting or being let go so they can spread their hate somewhere else. This is a great place to work with a lot of opportunity and a transparent management team that actually cares. Not everyone gets a trophy so I suggest if you think you are entitled to one vs earning one you should find a different place to work.5
- 5.0Nov 12, 2019Senior TechnicianCurrent Employee, less than 1 yearAndover, MA
Finally..the doors and windows are opened! Obstacles that have stifled ingenuity, creativity, and pride and all the red tape are gone! This is my second time with RDX / NaviSite and it pained me to leave when they were sold to a Corp conglomerate, but not now! Finally, excitement in a rapidly growing company with compassion, character, and charisma! A great place to work and have fun if you love what you do! I have no clues about where the haters worked or what they did, except to say the silo's that they were in don't exist here anymore. If creativity, trust, dedication, and freedom in a true team environment mean anything ...THIS IS WHERE ITS AT!
Co-workers that don't accept change and stay inside their little box and don't want to have fun.7
- 5.0Aug 15, 2019Anonymous EmployeeFormer Employee
The internship here is not difficult at all, and it provides you with solid experience. My internship was in both Accounting and SQL, and it seems like they are open to providing internship opportunities in whatever subject area you are pursuing, as long as it is relevant to RDX. The people I worked with were all extremely nice.
Some of the intern work can be a bit boring, but that’s the nature of being an intern! Also there are times when there is nothing for you to do, but these are pretty infrequent.4
- 5.0Oct 14, 2018Database AdministratorFormer Employee, more than 5 yearsWarrendale, PA
On the job training Very accommodating Great facility w/gym and full cafeteria Good benefits Allowed to take PTO without questions asked Nice holiday schedule Knowledgeable leadership Management work to make you feel welcome and part of the team Other team members are willing to stay late and help you out if need be. If you are new to the field of IT and are interested in working with RDBMS platforms this is really the best game in town. You will get an unparalleled breadth of experience in a very short amount of time from some of the most knowledgeable people in the field.
Yea...there are no perfect jobs. I'm saying that here because Glassdoor won't let me give partial stars. If I could I would give this company 4.5 stars. Not because there are things to complain about but because there are no perfect jobs. This job and the people there are about as good as it gets. If you're into getting your work done and hanging out after there really isn't a better place. If you're on an on call rotation work life balance suffers but that's the nature of the beast. Like an on call ER doctor. And it's a rotation you just take your turn. The only reason I left is because my life took me to a new city to be closer to family and friends.4
- 5.0Sep 19, 2016SalesCurrent Employee, more than 1 yearWarrendale, PA
I've been working within the sales organization at RDX for a year or so, and it's a great company to work for. The office is nice, everyone is friendly, and sales efforts are going great. The cafeteria is amazing too. RDX is using the latest / greatest technologies for outbound sales efforts, so I've learned quite a bit about sales since I've been here.
It would be nice to have more coaching / career development7
- 5.0Aug 31, 2016Anonymous EmployeeCurrent Employee
Great environment for entry-level IT professionals. Team leads and supervisors are patient and take time to coach the staff and develop. In addition, higher members of management like the VP are very personable, make themselves available and interact with all employees.
The pay could be higher given the location of the office. Also opportunities for upward mobility seem somewhat limited.2
- 5.0Aug 22, 2016DOC Specialist IICurrent EmployeePittsburgh, PA
You can come into the job not knowing much about databases and RDX will take the time to teach you everything you need to succeed. There's many resources here that are willing to take the time to work with you. From DBAs to managers to some team leads, they all help you. There's classes and little seminars that DBAs will hold to go further on a topic so that we can do our job better with having the understanding of the concept of issues we get alerted on. There's a great team mentality in the DOC. People work together to help on issues and help each other progress through. My team lead will sit with you and make sure that you know what you're doing. He takes the time to listen to you. I've had time with the team lead on my shift and it's evident that he cares about his job and the company. If he doesn't know they answer, he always send me and others to the DOC manager who is always making sure that things are right for us. Working with the people in charge of this department is nice. When you talk to them you can tell that they care and that they care about fixing what is wrong. You don't feel that you're just being brushed off, you get the feeling that they doing something for you. This is a place that I love coming into work for. It's almost like going back to school for being a DBA. Some of the DBAs should be teachers based on what they know. I'm glad to be apart of this team and hope to make my DBA career here.
Pay could be a little higher, but it's good for entry level with a bigger return on the DBA team. 24 - 7 can be rough in the DOC. Changes happen, and at times it doesn't seem like the company lets us know in the best of time are times. The main issue is that it gets old hearing people complain about the smallest things, and just to complain. Working with "kids" is annoying. They don't understand the concept of work really is. They don't get that you have to work hard to move up. Some of the people act like they deserve something extra just for doing their job. It's hard to take just listening to this during turnover. This is one of the reasons that I have almost quit. I've learned to block out the cry babies and do my job.7
- 5.0Aug 16, 2016SQL Server Database AdministratorCurrent EmployeeWarrendale, PA
* The ability for IT-capable people to learn a new profession as DOC specialists, and learn it well, from some of the best DBAs around. * Challenges presented from a variety of client environments ranging from small "Mom and Pop" companies that operate on shoe-string budgets and out-of-life-cycle DBMSs to giant, technology savvy, well funded corporations that bleed on the cutting edge of technology. * Camaraderie of employees working throughout shared experiences in an environment where knowledge is openly shared, assistance can always been found from a co-worker and a relatively relaxed work environment. * Continuous growth of the company, moving forward from a small shop 20 years ago, into a well-respected standard in the remote services industry.
* Workload assignment - with continuous growth as a company, being able to hire and promote from within becomes a challenge to make sure that the high standards of the company is reflected in their newly hired DBAs. The burden of growth falls onto the shoulders of the current employees and can stretch them thin at times, including a potential increase to the workload of on-call DBAs. * Disconnects between departments - the communication between the DB delivery departments (Oracle, MSSQL, Oracle Apps, etc) and the DOC monitoring teams could be improved greatly. Improved accountability by individuals and departments for shortcomings would be welcomed, although current internal reporting structures between departments should help erase the communication gaps hopefully. * Not exactly setting the world on fire with the cost/coverage of health benefits.6
RDX Reviews FAQs
RDX has an overall rating of 3.8 out of 5, based on over 120 reviews left anonymously by employees. 62% of employees would recommend working at RDX to a friend and 49% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.
62% of RDX employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated RDX 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.