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a day ago
So I recently got an offer at Tiktok but I’m not actually interested in joining due to their poor WLB. TC is currently 30% higher than what I make. Can I share this with my manager and ask for a counter offer? Counter offer seems pretty common at our company, but they don’t necessarily match the bump exactly, which is fine. Is there a chance that he is taken aback that I’ve been interviewing during work time and kicks me out? Don’t want to take the risk of actually accepting Tiktok…
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Work/life balance is difficult at times" (in 11 reviews)
- "Pay is low." (in 6 reviews)
- "Upper management would be the first to yell at you for a 'problem' they knew nothing about or even understood." (in 6 reviews)
- "Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?)" (in 6 reviews)
- "existent training, poor knowledge base/documentation" (in 4 reviews)
Ratings by Demographics
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Reviews about "benefit"Return to all Reviews
- 2.0Aug 8, 2016Anonymous EmployeeFormer Employee
The work remote full time.
If you are from other state , the health benefit may not fit well with you especially if you have constant health and medical needs.7
- 1.0Aug 19, 2016Anonymous EmployeeCurrent Employee
*Great experience for new people that come into the IT fold. You are given a litany of options to get off of the entry-level teams if you work hard and earn it. Nothing is given to you and the chance to advance is very great. *Little to no experience required for entry level positions on CI or DOC. Associate's degrees in related fields or similar work/life experience is deemed okay. *If you work hard, you will advance to a product team and RDX builds the pathway to those teams very clearly. *Very laid back in-office atmosphere. *Awesome game room with ping pong table, and arcade machine with an Xbox One. Several TVs around the office that are used to watch spots streams and news. *Most co-workers on product teams are awesome to knock ideas off of, or just talk about your day or life with. *Fun things like Summer Picnics, Golf outings, Christmas Parties, Pizza parties, "Olympic style" events, and other holiday related events. *Middle managers and product team leads are amazing mentors and leaders and are working very hard to try and keep spirits high and it doesn't come across as fake. Their doors are always open, and they are the front line for regular employee complaints or issues and deserve much more credit than they are getting from upstairs. *Employee rewards program for doing well when it comes to RDX's clients and internal procedures. *Porsche car pilot rewards program where you get the company Porsche for a weekend or work week. *Cash money is sometimes handed out at random for doing well with clients. *Chance to develop relationships with client contacts and network with many different organizations/environments. The variety of experience that you get is great for your personal growth both professionally and personally. *Raises/salaries are great for senior-level resources. Competitive with the area average. *Days off/PTO are stellar, although there is only one "catch-all" bucket instead of separation for vacation and sick days. RDX and management are very understanding of doctor's appointments or unexpected family issues that come up and let employees often work from home if needed. Calling off if sick is also very easy. You aren't questioned or grilled as to why you can't make it in, just told to get better and get some rest. *Product team members get one work from home day a week. *The client liaison teams were a welcome addition and work hard to ensure client happiness. *Good 401k program with a decent company match. *On-campus cafe means that you don't have to go far for meals and snacks or drinks/coffee. The food is pretty bomb, too; including a wood-fired pizza oven and salad bar. They also serve Starbucks coffee. There is a 24/7 on-site convenience store for when the cafe is closed for rotating shift members. *Chance to taste test new products for certain food companies that are headquartered in the same building as RDX. *HR actually cares about you as a person rather than standing up for the logo, which is what HR is supposed to do. Kudos.
*Executives and sales are so out of touch with the 'service delivery' portion of the company. People come from upstairs to downstairs to the service delivery floor to brag and boast about how much they make, their political affiliations, how many houses and/or boats that they have, etc. It's very damaging for morale for this type of thing to occur. *There are some that find it necessary to have religious and political items, backgrounds, and screensavers in their cubes and offices, so if that type of thing makes you uncomfortable in a work setting, then you may want to avoid. *How can you fight for a raise and negotiate when the person that you talk to that controls the purse strings has no idea what it is you do? *The monitoring team can be frustrating to deal with at times. Some people just don't 'get it' that work on that team. Instead of cutting their losses, some lower knowledge team members are dragged along for longer than needed. Whether that is a training problem, or not, can't say since experience with the training team personally has been minimal at best. *Corporate policies come and go like the weather. Adding on to that, new polices are communicated very poorly and are often laughable in nature. *Workload is very feast or famine for DBAs. It all depends on how big of buckets your clients have purchased whether you will have enough hours for the day/week and qualify for monthly bonuses. Better hope you win the client lotto if you want recognition. *Small mistakes are often blown out of proportion and typically blame and punishment are put solely on the employee. *A lot of good work type of stuff that goes on every day often goes without recognition because you are expected to ask/poke your clients and request good feedback and forward that to the 'you did a great job' team upstairs. *Most fall raise/performance evaluations are more focused on RDX's internal processes than the actual work being done by the employee. *Work/life balance is non-existent. You are at the mercy of your particular clients. *Some clients treat you as if you are an object at the other end of a phone line or emaIl rather than a human being with an actual life. Sometimes an after-hours notice from a client is small to none at all and you are expected to drop everything and do it, so as to not make your other co-worker's lives miserable. Not that your co-workers have any problem with covering you if needed, but it doesn't feel good for yourself to push off your client work when every other DBA is just as busy, if not more than, you are. *Health benefits and vision have gone down the tubes in terms of quality/out-of-pocket expenses. Used to have great no deductible UPMC insurance. Now Cigna. *Fun, in-office events have disappeared when they seemed to be once a month for the longest time. *Work contracts are given to all new people that states that you will owe RDX money if you quit or get fired within a certain amount of time. Sometimes, raises for 2nd and 3rd years are locked in place with very little room, if any at all, to change that number. *Time card policies are pretty crazy where you have to often pad time against your clients and are encouraged to lie about work in order to hit a magic number per day. *The on-call is brutal since there are 'teams' that are thinly spread and you are on-call more often now than ever before. *No monetary or work from home compensation for being on-call. *Senior-level DBAs that are hired from the 'outside' after building their experience elsewhere have very high turnover. They seem to get hired and then nope out after a couple of months on the job. This has been a problem for years. *There are certain people within product teams that have let their titles go to their heads. This leads to cliques and 'holier than thou' attitudes. A quick look over some of these recent 5-star reviews right here on this very site and you can see how serious, real, and honest experiences that people at this company have had are just brushed off as just being 'angry and disgruntled former employees with wrong opinions'. Says their opinion supersedes yours just because. That kind of arrogant, condescending attitude also leads to division, exclusion, and low morale. *Too much focus is being put on Glassdoor and social media of employees and the public perception of RDX. There has been a lot of paranoia and finger-pointing about posts and reviews. Once a review or social media post goes up, the gossip mill begins to churn and the witch hunt begins. So, now they are actively being monitored and tattled on by other co-workers. Really has a nice middle school/high school drama feel to it. Be careful who you connect with on social media. *A stepping stone for people to gain their experience and leave is what this company is slowly turning into. Just in the past 2-3 months, there have been several high experience, several years of service; managers and employees, that have left or gotten fired. This has lead to some uneasiness for current employees. *Until you are a senior level resource, you are low-balled at every raise meeting, sometimes not even getting a raise at all for the year. This is in contrast to the report from upstairs that is blown around that RDX is constantly breaking sales records quarter over quarter. If this is the case, why haven't salaries and raises been improved? Why no compensation for on-call that was mentioned years ago and never followed through on? *The CEO might as well be a phantom and always seems annoyed to address his employees at company functions. *The dress code is not followed by executive management/sales, but you are supposed to overlook that and adhere to it anyway. *The men's bathroom is disgusting and front dumps are taken often, usually without flushing. Animals. Often the better option is to take a walk to a common area bathroom either upstairs or by the cafe than to deal with the in-office bathroom.23
- 5.0Aug 30, 2013ManagerCurrent Employee, more than 10 yearsPittsburgh, PA
Training program that takes entry level personnel and trains and mentors them in their careers. Can choose from management, technical (DBA, OS, apps) tracks. Everyone enjoys watching you progress in the organization and helps you along the way. More senior people get the benefit of working on many different database/OS/advanced feature combinations. Since they support many different companies, you get a chance to support many different technologies. You get to learn from over 100 other tekkies that are really good. People that are stronger in an advanced feature are always willing to train you. I don't feel like an expense to be managed.
You have to be on top of your game because you are challenged with new things all of the time. Must be willing to always learn. Customers expect you to be their expert so you have to show that. Different customer personalities to deal with but their CRM team helps. Very challenging technically. Great for people that rise to the occasion but not so good if you want to be the Maytag repairman. Over 100 technicians working the same office. You have a lot of people to work and get along with.1
- 3.0Dec 18, 2014Anonymous EmployeeCurrent Employee
Decent training Plenty of on-the-job experience with a variety of systems Company has strong market share and decent name recognition Good medical benefits
Low pay Poorly managed High turnover After a few months, the work becomes simplistic and monotonous3
- 4.0Sep 26, 2018SQL Server Database AdministratorCurrent Employee, more than 1 year
The culture at RDX is great between peers Retirement benefitsRetirement benefitsRetirement benefits are decent Ability to learn many different technologies Partnerships with training programs Great place to learn
Requires good self discipline to be successful Inter-department cliques PTO doesn't roll over Medical benefits are lack-luster Your experience is a roll of the dice2
- 4.0May 27, 2014PMRC TechnicianCurrent Employee, less than 1 yearPittsburgh, PA
Good environment - The people are very helpful and seem patient about new employees learning the processes and procedures. Just moved into a new facility and the company appears to be strong and continuing to grow and expand its product lines. Appears to be very good opportunities to advance within the company from the entry level positions.
Salary - Starting off they don't pay very well. The benefits are a little on the higher end of mediocre. The training coming into the company is scattered and incomplete, however it seems the management level is constantly working on improving this issue.3
- 5.0Aug 16, 2016SQL Server Database AdministratorCurrent EmployeeWarrendale, PA
* The ability for IT-capable people to learn a new profession as DOC specialists, and learn it well, from some of the best DBAs around. * Challenges presented from a variety of client environments ranging from small "Mom and Pop" companies that operate on shoe-string budgets and out-of-life-cycle DBMSs to giant, technology savvy, well funded corporations that bleed on the cutting edge of technology. * Camaraderie of employees working throughout shared experiences in an environment where knowledge is openly shared, assistance can always been found from a co-worker and a relatively relaxed work environment. * Continuous growth of the company, moving forward from a small shop 20 years ago, into a well-respected standard in the remote services industry.
* Workload assignment - with continuous growth as a company, being able to hire and promote from within becomes a challenge to make sure that the high standards of the company is reflected in their newly hired DBAs. The burden of growth falls onto the shoulders of the current employees and can stretch them thin at times, including a potential increase to the workload of on-call DBAs. * Disconnects between departments - the communication between the DB delivery departments (Oracle, MSSQL, Oracle Apps, etc) and the DOC monitoring teams could be improved greatly. Improved accountability by individuals and departments for shortcomings would be welcomed, although current internal reporting structures between departments should help erase the communication gaps hopefully. * Not exactly setting the world on fire with the cost/coverage of health benefits.6
- 5.0Nov 14, 2019Senior Systems EngineerCurrent Employee, more than 1 yearAndover, MA
RDX is really a combination of four companies: Small professional services/Cloud companies Clckwrk and Clear DB, medium sized database provider RDX and large data center hosting provider Navisite. The combination of these four companies will be HUGE in the IT Services marketplace. We just need to fix the issues that come with rapid growth. Even though Navisite has struggled in recent years, they were extracted from cable giant Charter where the past leaders ran wild with the pocket book and massive layers of leadership. Under Madison Dearborn and the strong leaders brought in, the organization has been flattened and spending is finally under control. Working from home opportunities are also a welcome benefit. The big-dollar, complex deals that are now being sold (one already sold to a large candy distributor that is going live this weekend...in under a month from project kickoff for a large project scope) will bring Navisite back into its hey day and take RDX to the next level. Lots of airspace wasted on this board about ignorant people writing that jobs are going to India. Those people do not realize that our colleagues in India are serving an important purpose to keep our 24x7 operations going while giving those in the US and UK more of a work-life balance, while allowing us to expand. We need more people, and it takes time to staff up during a strong job market (here and in India), but we are seeing new people showing up every week, so we are getting there with our staffing levels. It is a nice problem to have so much work that we need more people.
Get rid of the nay-sayers. I know we are trying to staff up to meet the heavy demand from our new sales force, but the negative energy is counter-productive. Fortunately, those people are in the minority.5