RDX Employee Reviews about "coworker"
62% would recommend to a friend
(6 total reviews)
55% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Work/life balance is difficult at times" (in 11 reviews)
- "Pay is low." (in 6 reviews)
- "Upper management would be the first to yell at you for a 'problem' they knew nothing about or even understood." (in 6 reviews)
- "Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?)" (in 6 reviews)
- "existent training, poor knowledge base/documentation" (in 4 reviews)
Ratings by Demographics
This rating reflects the overall rating of RDX and is not affected by filters.
Found 6 of over 119 reviews
Updated May 1, 2023
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Reviews about "coworker"Return to all Reviews
- 2.0May 25, 2018Anonymous EmployeeFormer Employee, more than 1 yearWarrendale, PA
The Sales and Marketing teams are top notch. It's a nice, casual, work environment. Has a committee focused on employee well-being. The experience you can get is invaluable. A good place for entry level individuals looking to transition to a new field. Decent retirement plans (employer match). There are very intelligent coworkers you are able to learn from.
Depending on where you will sit at the company, you may or may not see much of my opinions, which will be detailed below. Money: The pay is below average unless you're a very experienced hire (again, depends on department). It is very disheartening to hear occasional bragging about how much money is made in certain departments. Workplace: The physical environment is nice, but when it comes to the workplace atmosphere it turns sour. Promoting sour employees into management positions (in most cases) just perpetuates the cycle. Turnover remains low within the management tier and can explain why turnover remains fairly high in some of the other departments. Zero communication exists between departments resulting in no one being on the same page for meetings or projects. Experience: This place loves the trial-by-fire methodology. You're thrown in quick and if you can't get caught up...you'll quickly get burnt out. Self education is encouraged, in some cases manditory, and always at your own expense. Other areas: You don't get a choice between different healthcare plans and the available one is expensive. Too many false promises exist internally & externally. Employee cleanliness.11
- 1.0Oct 7, 2016Doc SpecialistFormer Employee, less than 1 yearCharlotte, NC
There are friendly people that work in our office. Some are very smart, helpful and were quick to learn everything that was thrown at us. Our coworkers in the Pittsburg office were friendly and willing to give a helping hand, they will go out of there way to give advice, test accounts for us, walk us through new and challenging problems. The team leads in Pittsburg are also helpful, you could tell that some of them cared about making sure the clients were happy and that we do things by the book. The building and office space were very nice, although parking is a bit annoying. It's easy to get to the office from the interstate. The job isnt too hard, and it will look good on a resume if you decide to not stay with RDX.
RDX is bad at planning: - When we got back from training, the phone system wasn't set up. We had to use cell phones from the DBAs or trainers to call clients. This happened for almost a month for some reason. The same happened with the camera and TV that wasn't used for weeks because no one set it up. - If you are working off-hours there is no leads in Charlotte at all. The only shift that has a team lead is first, the second and third shifts have to rely on getting help on Skype. A month ago there were no team leads in Charlotte at all. They should have had some senior people in Charlotte from the beginning. There are a lot of things that seem sketchy about the company as we: - When we went up to Pittsburg for training, we were given more paperwork basic saying that if we quit we'd get sued, instead of before we left… I was worried that I'd have to pay for a plan ride back if I didn't sign it. - A lot of the software seems to be pirated. The VMs we use say For Non-Commercial Use Only on the title bar and Windows on the VMs always pop up a warning telling us that Windows isn't registered. There's a lot of confusion everyday on the job: - We were in instructed to investigate every alert that came in, including the ones that were caused by our monitoring software. This has caused a few arguements between us and the workers in Pittsburg. They don't investigate every single alert and thought that were ripping of clients. - The documentation is very very bad. You pretty much have to rely on Pittsburg workers to help you out since they have learned which things in the wiki are wrong. Then they won't let us fix it, instead we have to create a ticket and wait for someone in Pittsburg to fix it for us. - Secret server is also bad, most of the time you just have to guess what account and password you use to log in.20
- 4.0Jul 3, 2018DOCCurrent Employee, less than 1 yearCranberry Twp, PA
Learning on the job. Exposure to high level DBA's A complete and concise path on how to progress through the company. A team environment atmosphere. Things can get a bit crazy but my coworkers are always available to help were needed. As far as the 3 shifts go, all the leads are very helpful and from what i have saw always go above and beyond. The DOC manager is very approachable and friendly and makes you feel welcomed as part of the team right from the beginning. The training is pretty good as well, especially for me, i did not have much knowledge into databases. They also have classes that the DBA's teach you more advanced skills which i find invaluable. Any DBA i have approached since being here has been very helpful when asked. Remember, follow the
Looking over some of these reviews is a bit confusing to me. Seems to be some unhappy individuals. I know i have only been here a short time but i would think if you follow the guidelines presented then you should be well on your way. Also from some other reviews it seems people are more focused on what someone else is doing then trying to take care of themselves. I have witnessed a few of these people inside the DOC and i will make sure i stay clear of them as they always seem to be complaining. Here is my advice, Worry about yourself and you will succeed!1
- 1.0Aug 30, 2016Database AdministratorCurrent Employee, more than 3 yearsWarrendale, PA
If you are on the right team you can get good experience Some managers that remain are still good Occasional fun activities like baseball games HR works hard to make things right but has little support and is understaffed
Negative team atmosphere where even the 'happy' coworkers are speaking negatively about their teammates and calling them names - all you have to do is read other reviews here to see this Finger pointing when things go wrong instead of working together to find the best solution forward - this seems to be encouraged by some management Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?) It is said that there are record sales while Service Delivery is known to be understaffed and experiencing record turnover. DBAs are still blamed when they can't keep all of their customers happy Paranoid atmosphere where nobody knows who may be reporting what they say to upper management. No understanding that occasionally people may need to vent about work to their friends, which is only making the problem worse.17
- 4.0Dec 5, 2010Remote Database AdministratorFormer EmployeePittsburgh, PA
You work on many different customers so you are exposed to many different technologies. You have to be a good technician but your fellow DBAs are always willing to kick in. Great coworkers. Learned WAY more there than anywhere I ever worked. Their new help desk team team now works nights and weekends and has reduced workload (especially on-call). Used to be hard to do oncall. I am told by my friends that are still there that they handle 90% of calls for you now. Wish they were there when I was on call. New owner seems to be straightening everything out on billing and paying bills. Old owner was not good at that.
Have to manage customers and databases. So you have to keep customer happy too besides being a good technician. They compete against offshore firms which means margins are tight.3
- 2.0Aug 8, 2016Doc SpecialistFormer Employee, less than 1 yearWarrendale, PA
Like-minded coworkers Okay pay No experience required
Non-existent training, poor knowledge base/documentation No open communication channel with management16