RDX Employee Reviews about "management"
62% would recommend to a friend
(37 total reviews)
55% approve of CEO
Found 37 of over 119 reviews
Updated May 1, 2023
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So I recently got an offer at Tiktok but I’m not actually interested in joining due to their poor WLB. TC is currently 30% higher than what I make. Can I share this with my manager and ask for a counter offer? Counter offer seems pretty common at our company, but they don’t necessarily match the bump exactly, which is fine. Is there a chance that he is taken aback that I’ve been interviewing during work time and kicks me out? Don’t want to take the risk of actually accepting Tiktok…
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Work/life balance is difficult at times" (in 11 reviews)
- "Pay is low." (in 6 reviews)
- "Upper management would be the first to yell at you for a 'problem' they knew nothing about or even understood." (in 6 reviews)
- "Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?)" (in 6 reviews)
- "existent training, poor knowledge base/documentation" (in 4 reviews)
Ratings by Demographics
This rating reflects the overall rating of RDX and is not affected by filters.
Reviews about "management"Return to all Reviews
- 2.0May 25, 2018Anonymous EmployeeFormer Employee, more than 1 yearWarrendale, PA
The Sales and Marketing teams are top notch. It's a nice, casual, work environment. Has a committee focused on employee well-being. The experience you can get is invaluable. A good place for entry level individuals looking to transition to a new field. Decent retirement plans (employer match). There are very intelligent coworkers you are able to learn from.
Depending on where you will sit at the company, you may or may not see much of my opinions, which will be detailed below. Money: The pay is below average unless you're a very experienced hire (again, depends on department). It is very disheartening to hear occasional bragging about how much money is made in certain departments. Workplace: The physical environment is nice, but when it comes to the workplace atmosphere it turns sour. Promoting sour employees into management positions (in most cases) just perpetuates the cycle. Turnover remains low within the management tier and can explain why turnover remains fairly high in some of the other departments. Zero communication exists between departments resulting in no one being on the same page for meetings or projects. Experience: This place loves the trial-by-fire methodology. You're thrown in quick and if you can't get caught up...you'll quickly get burnt out. Self education is encouraged, in some cases manditory, and always at your own expense. Other areas: You don't get a choice between different healthcare plans and the available one is expensive. Too many false promises exist internally & externally. Employee cleanliness.11
- 5.0Sep 26, 2013Database AdministratorCurrent Employee, more than 1 yearPittsburgh, PA
If you put in the time and effort you can grow your career fast Very knowledgable employees willing to help Very challenging work that constantly increases your skillset You get to work with a large variety of database architectures you would not get the chance to work with elsewhere Easily accessible management that makes a solid effort to listen to their employees
The mens bathroom smells like the dickens2
- 1.0Aug 19, 2016Anonymous EmployeeCurrent Employee
*Great experience for new people that come into the IT fold. You are given a litany of options to get off of the entry-level teams if you work hard and earn it. Nothing is given to you and the chance to advance is very great. *Little to no experience required for entry level positions on CI or DOC. Associate's degrees in related fields or similar work/life experience is deemed okay. *If you work hard, you will advance to a product team and RDX builds the pathway to those teams very clearly. *Very laid back in-office atmosphere. *Awesome game room with ping pong table, and arcade machine with an Xbox One. Several TVs around the office that are used to watch spots streams and news. *Most co-workers on product teams are awesome to knock ideas off of, or just talk about your day or life with. *Fun things like Summer Picnics, Golf outings, Christmas Parties, Pizza parties, 'Olympic style' events, and other holiday related events. *Middle managers and product team leads are amazing mentors and leaders and are working very hard to try and keep spirits high and it doesn't come across as fake. Their doors are always open, and they are the front line for regular employee complaints or issues and deserve much more credit than they are getting from upstairs. *Employee rewards program for doing well when it comes to RDX's clients and internal procedures. *Porsche car pilot rewards program where you get the company Porsche for a weekend or work week. *Cash money is sometimes handed out at random for doing well with clients. *Chance to develop relationships with client contacts and network with many different organizations/environments. The variety of experience that you get is great for your personal growth both professionally and personally. *Raises/salaries are great for senior-level resources. Competitive with the area average. *Days off/PTO are stellar, although there is only one 'catch-all' bucket instead of separation for vacation and sick days. RDX and management are very understanding of doctor's appointments or unexpected family issues that come up and let employees often work from home if needed. Calling off if sick is also very easy. You aren't questioned or grilled as to why you can't make it in, just told to get better and get some rest. *Product team members get one work from home day a week. *The client liaison teams were a welcome addition and work hard to ensure client happiness. *Good 401k program with a decent company match. *On-campus cafe means that you don't have to go far for meals and snacks or drinks/coffee. The food is pretty bomb, too; including a wood-fired pizza oven and salad bar. They also serve Starbucks coffee. There is a 24/7 on-site convenience store for when the cafe is closed for rotating shift members. *Chance to taste test new products for certain food companies that are headquartered in the same building as RDX. *HR actually cares about you as a person rather than standing up for the logo, which is what HR is supposed to do. Kudos.
*Executives and sales are so out of touch with the "service delivery" portion of the company. People come from upstairs to downstairs to the service delivery floor to brag and boast about how much they make, their political affiliations, how many houses and/or boats that they have, etc. It's very damaging for morale for this type of thing to occur. *There are some that find it necessary to have religious and political items, backgrounds, and screensavers in their cubes and offices, so if that type of thing makes you uncomfortable in a work setting, then you may want to avoid. *How can you fight for a raise and negotiate when the person that you talk to that controls the purse strings has no idea what it is you do? *The monitoring team can be frustrating to deal with at times. Some people just don't "get it" that work on that team. Instead of cutting their losses, some lower knowledge team members are dragged along for longer than needed. Whether that is a training problem, or not, can't say since experience with the training team personally has been minimal at best. *Corporate policies come and go like the weather. Adding on to that, new polices are communicated very poorly and are often laughable in nature. *Workload is very feast or famine for DBAs. It all depends on how big of buckets your clients have purchased whether you will have enough hours for the day/week and qualify for monthly bonuses. Better hope you win the client lotto if you want recognition. *Small mistakes are often blown out of proportion and typically blame and punishment are put solely on the employee. *A lot of good work type of stuff that goes on every day often goes without recognition because you are expected to ask/poke your clients and request good feedback and forward that to the "you did a great job" team upstairs. *Most fall raise/performance evaluations are more focused on RDX's internal processes than the actual work being done by the employee. *Work/life balance is non-existent. You are at the mercy of your particular clients. *Some clients treat you as if you are an object at the other end of a phone line or emaIl rather than a human being with an actual life. Sometimes an after-hours notice from a client is small to none at all and you are expected to drop everything and do it, so as to not make your other co-worker's lives miserable. Not that your co-workers have any problem with covering you if needed, but it doesn't feel good for yourself to push off your client work when every other DBA is just as busy, if not more than, you are. *Health benefits and vision have gone down the tubes in terms of quality/out-of-pocket expenses. Used to have great no deductible UPMC insurance. Now Cigna. *Fun, in-office events have disappeared when they seemed to be once a month for the longest time. *Work contracts are given to all new people that states that you will owe RDX money if you quit or get fired within a certain amount of time. Sometimes, raises for 2nd and 3rd years are locked in place with very little room, if any at all, to change that number. *Time card policies are pretty crazy where you have to often pad time against your clients and are encouraged to lie about work in order to hit a magic number per day. *The on-call is brutal since there are "teams" that are thinly spread and you are on-call more often now than ever before. *No monetary or work from home compensation for being on-call. *Senior-level DBAs that are hired from the "outside" after building their experience elsewhere have very high turnover. They seem to get hired and then nope out after a couple of months on the job. This has been a problem for years. *There are certain people within product teams that have let their titles go to their heads. This leads to cliques and "holier than thou" attitudes. A quick look over some of these recent 5-star reviews right here on this very site and you can see how serious, real, and honest experiences that people at this company have had are just brushed off as just being "angry and disgruntled former employees with wrong opinions". Says their opinion supersedes yours just because. That kind of arrogant, condescending attitude also leads to division, exclusion, and low morale. *Too much focus is being put on Glassdoor and social media of employees and the public perception of RDX. There has been a lot of paranoia and finger-pointing about posts and reviews. Once a review or social media post goes up, the gossip mill begins to churn and the witch hunt begins. So, now they are actively being monitored and tattled on by other co-workers. Really has a nice middle school/high school drama feel to it. Be careful who you connect with on social media. *A stepping stone for people to gain their experience and leave is what this company is slowly turning into. Just in the past 2-3 months, there have been several high experience, several years of service; managers and employees, that have left or gotten fired. This has lead to some uneasiness for current employees. *Until you are a senior level resource, you are low-balled at every raise meeting, sometimes not even getting a raise at all for the year. This is in contrast to the report from upstairs that is blown around that RDX is constantly breaking sales records quarter over quarter. If this is the case, why haven't salaries and raises been improved? Why no compensation for on-call that was mentioned years ago and never followed through on? *The CEO might as well be a phantom and always seems annoyed to address his employees at company functions. *The dress code is not followed by executive management/sales, but you are supposed to overlook that and adhere to it anyway. *The men's bathroom is disgusting and front dumps are taken often, usually without flushing. Animals. Often the better option is to take a walk to a common area bathroom either upstairs or by the cafe than to deal with the in-office bathroom.23
- 1.0Dec 18, 2016DOCFormer Employee, less than 1 yearWarrendale, PA
- The ability to watch netflix on shift - Salaried position with overtime - Experience - First month of training - Building and surrounding are pleasent and modern - Co-workers for the most part are awesome - Use Service Now as a ticketing system which is the best ticketing system currently available -cafeteria
- Salary was pitiful when i worked there, pitiful for pennsylvania in general and abysmal when you consider you're basically working in Cranberry Township where employees at the A+ gas station down the street probably make more than you. - High stress environment While it's ironic to say that a place that lets you watch netflix while working can be high stress. This is indeed the case. It's easy to get overwhelmed with tickets and the truth of the matter is if you get a ticket you can't handle it's your fault and you're just going to have to struggle with it until it's fixed. In addition to this the time for the shifts should be changed seeing as how about 20-30 minutes before night shift would end, a flood of tickets would come in often being the reason for us staying later then we should. -Burnout is a real issue, work life balance is none existent. At about the midway point of my time at RDX, my life consisted of working at rdx about 9-9.5 hours a day, sleep for 6-8 and then getting about 3 hours of time to myself and repeating the cycle. It was far from living, and my work life balance was pathetic. -The amount of hours you spend at this company Working more than 8 hours is often expected and is more than just a regular occurrence here. While the extra money was nice, putting in between 84-90 hours every two weeks is beyond draining and often lead to the feeling of being burnt out. -'RDX Magic Numbers' This is what the DOC members calls the process in which RDX comes up with what you're supposed to be paid. The finance department regularly messes up how much you should receive (and never in your favor) and it often leads to visit to the finance department to get you paycheck straighten out. One time in particular, RDX forgot to pay out the differential for working 2nd and 3rd shift, leading to roughly 30 employees missing out on 50-75 dollars. Also due to the effect of the magic numbers, you never get paid what you expected to get paid which is infuriating. The way they calculate a paycheck is beyond ridiculous and nobody in the DOC knows how it's calculated. I've had friends who were accountants try to decipher a RDX paycheck and they couldn't figure it out. -Having both friday and saturdays off is seen as a perk only for DBA's and upper management It was basically said to us we were not allowed to have both days off and that's a right reserved for when you become a DBA -The amount of PTO days is low and includes sick days Having only 11 days for a whole year, in addition to not having Saturday or Friday off meant i used most of my PTO days just trying to live a normal life. Lets not count that these PTO days also include sick days. -Being late is a no no While normally this may sound like complaining. when 80% of the company lives more than 45 minutes away, you would think they would provide some leeway in this matter. Or at least pay us enough to actually afford housing in cranberry. - They really do lie to you about the job description As mentioned below, this truly is a help desk position with a specialization in databases. Truth of the matter is i wrote more lines of SQL in the first week of my new position (and it wasn't even DBA related) then i ever did at this job. They often claimed that nobody writes their own SQL anymore and everybody just gets there SQL off the internet. Which after being in the real world, this was a bold faced lie. More of a excuse so they can have us running the same 5 premade queries over and over again without questioning. Also, When i left here i was no better off at being a DBA then when i started. I didn't even put the world DBA on my resume. - Carrot on a stick mentality Becoming a top of the world RDX DBA is the goal here and RDX OFTEN parades around this imagery and hope of you one day becoming a DBA. While in the pre hiring phase telling you all you have to do is pass a few test and you will get the money and title of DBA. This was so far from the truth and one of the main reasons why i left the company. Truth of the matter is you can easily pass the test, that's not the issue. The issue is that simply passing the test doesn't immediately make you a DBA and/or give you DBA money (which is how HR made it seem over the phone). In truth, you will take the test and pass it and still have to sit in the DOC for at least a year due to rarity that a DBA opening occurs. Then once a opening does happen, numerous other members of the DOC have passed the test and have been waiting in line for a DBA position just like you. So there's essentially a backlog of people that have been in the DOC and waiting to become a dba. There are people that have been in the doc since 2014 and still waiting for a DBA position. When i left this job it came down to the options of studying for the test, passing it (1 month) and waiting on a DBA position (1 year after factoring in the chances of a dba position happening and the people in front of me that were already waiting for an opening) all while making peanuts. or cut my loses and find a new job that will pay me good money now. I took the latter. *Also of note, becoming a DBA for RDX is also not something to strive for. DBA's at RDX get paid peanuts in relation to other company DBA's and RDX also forces you into a two year contract in which your salary is locked in stone and once the contract is finished they have a clause where you can't work for any company that's a customer for them making finding new employment difficult. Also, being a DBA here is borderline torture. There were some days we would come to work finding out DBA's had just up and walked out on the company due to working conditions, not even having established a new job. -You reach a ceiling on learning fast Admittedly, They make this clear to you in training. But after about two months , there is literally nothing else left to learn. This was also a big reason why i left. Having a hard defined cap on your learning (and then the learning you do accomplish not really being that significant) Is borderline career suicide. I would make the case that staying in the DOC more than 1 year is flat out dangerous to your career and its growth. Truth be told, i could go on and on about this place. From the room being dirty (found a toenail on the floor one day) and super cold 24/7 (then they had the nerve to ban hoodies) overall my time at this place was absolutely horrific. But even with that being said, after being able to put RDX on my resume i admittedly got calls from places that wouldn't even consider me coming out of college and ended up doubling my salary as a result. Its sad that in leaving i often felt bad for my co workers… not because i was leaving them in such a terrible environment as is usually the case when leaving a bad job. Instead i felt much more sad in the fact that so many of my co worker were so complacent working here. Not realizing that there are companies that actually care about there employees. Companies that are willing to give you more than 11 pto days and companies that don't see having the weekend off as a “perk”. If you do decide to take the plunge and work here. Give yourself a deadline…. Mines was 6 months.31
- 5.0Jul 17, 2013EmployeeCurrent Employee, more than 10 yearsPittsburgh, PA
This company is growing like crazy! It does everything in it's power to minimize the impact on the employees. I feel great going to work everyday. The upper Management always has the best interest in mind when it comes to employees. The pay is above average and the benefits are great! I really hope that I continue my career for a long time with this organization. It blows my mind that anyone would say anything bad about RDX. They must have been bad employees or just not good at their job!
I would change nothing at this time!
- 1.0Aug 30, 2016Database AdministratorCurrent Employee, more than 3 yearsWarrendale, PA
If you are on the right team you can get good experience Some managers that remain are still good Occasional fun activities like baseball games HR works hard to make things right but has little support and is understaffed
Negative team atmosphere where even the 'happy' coworkers are speaking negatively about their teammates and calling them names - all you have to do is read other reviews here to see this Finger pointing when things go wrong instead of working together to find the best solution forward - this seems to be encouraged by some management Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?) It is said that there are record sales while Service Delivery is known to be understaffed and experiencing record turnover. DBAs are still blamed when they can't keep all of their customers happy Paranoid atmosphere where nobody knows who may be reporting what they say to upper managementParanoid atmosphere where nobody knows who may be reporting what they say to upper managementParanoid atmosphere where nobody knows who may be reporting what they say to upper management. No understanding that occasionally people may need to vent about work to their friends, which is only making the problem worse.17
- 3.0Aug 13, 2016Anonymous EmployeeCurrent Employee, more than 1 year
You get really great experience working at RDX, there are a lot of very knowledgable resources. PTO is really great and the company is usually very lenient on taking some time off.
The pay is under the national average for all positions unless you've worked at the company for a large number of years. Management doesn't seem to collaborate or all know what's going on most of the time. There are so many changes that are happening in the company that are drastically lowering morale and they expect unlimited hours of work for hardly any additional pay (if any). This is not a career if you want a good work/life balance. Micromanagement is also a killer.24
- 1.0Nov 6, 2019Junior Database AdministratorFormer Employee, more than 1 year
You learn a lot...when DBAs aren't acting like they're better than you The people in the DOC are awesome and smart The team leads are great people that try really hard to support their employees
Management hates their US staff. This company recently opened up an India office and they make it obvious that they want their company to go full India. People here are happy to fire people. For example, an employee was almost fired for wearing a hat. Literally. There have also been threats to fire people that openly discussed salary. (Which is federally illegal) Upper management that was brought in with the recent RDX acquisition have been hiring friends of theirs from previous companies. They then fired 15 people to get the money back for those hires. The India office constantly has parties, while the US office can't even get pizza or go to lunch without getting yelled at. The India office works from a run book and has absolutely zero training. They're smart people that are not allowed to think for themselves, which causes poor action to be taken in response to client issues. The higher-ups told employees that they aren't understaffed and that they need to challenge each other more. Clients will treat you poorly and there is nothing you can do about it.10
- 5.0Jul 3, 2015DOCCurrent Employee, more than 1 year
There are so many pros to working for this company. I have been working in the DOC for a year and I have loved every minute of it. There is no end to where you can go with this company if you just prove that you are making the most effort you can to get there. Management is extremely fair and they play as a team and never single people out. We rise together, we fall together and there's no better way to have. We recently got new management who run around like crazy trying to make this place perfect and it's working! Wherever and whatever you want to do in this company is well within your reach, no college required, you don't get this opportunity anywhere else, truly.
Staring at the computer all day, but this is all tech jobs. There is beautiful scenery outside if you need to relax for a moment though.7