RDX Employee Reviews about "training"

Cons

The management is terrible. When i started they told us that we would get a raise when we passed the tests to move to tier 2 and tier 3 DOC Specialist. As soon as training was over and i was on the job i was informed that they no longer give you the tier 2 raise. Also there were new hires coming in constantly that were being paid more than people who had been there for a year or longer. I started at 35,000 per year and the new hires that started 2 months AFTER me were being paid 38,000. Their 'Wiki' ,which is their documentation for their clients, is awful. Most of the information in the documentation is out of date or just incorrect. Good luck getting any weekend days off. It's all around a terrible company. I would recommend only working here for 6-8 months and then moving on.

Cons

Poor mid level management. Too focused on billing hours rather than building relationships. During the last year the "team" mentality has really eroded. Lower to mid level employees are taking the "why should I care about a company that doesn't care about me" attitude. Don't expect raises or bonuses at this place anymore. A yearly raise of more than $500-1000 is almost unheard of if you are one of the lucky ones to actually get a raise. You only get 15 days of PTO yearly and need to work there 5 years just to get another 5 days of PTO. DBA retention beyond 1 year is becoming a serious issue. RDX lacks the tools, benefits package and compassion to attract and retain top level employees.

Cons

- Salary was pitiful when i worked there, pitiful for pennsylvania in general and abysmal when you consider you're basically working in Cranberry Township where employees at the A+ gas station down the street probably make more than you. - High stress environment While it's ironic to say that a place that lets you watch netflix while working can be high stress. This is indeed the case. It's easy to get overwhelmed with tickets and the truth of the matter is if you get a ticket you can't handle it's your fault and you're just going to have to struggle with it until it's fixed. In addition to this the time for the shifts should be changed seeing as how about 20-30 minutes before night shift would end, a flood of tickets would come in often being the reason for us staying later then we should. -Burnout is a real issue, work life balance is none existent. At about the midway point of my time at RDX, my life consisted of working at rdx about 9-9.5 hours a day, sleep for 6-8 and then getting about 3 hours of time to myself and repeating the cycle. It was far from living, and my work life balance was pathetic. -The amount of hours you spend at this company Working more than 8 hours is often expected and is more than just a regular occurrence here. While the extra money was nice, putting in between 84-90 hours every two weeks is beyond draining and often lead to the feeling of being burnt out. -"RDX Magic Numbers" This is what the DOC members calls the process in which RDX comes up with what you're supposed to be paid. The finance department regularly messes up how much you should receive (and never in your favor) and it often leads to visit to the finance department to get you paycheck straighten out. One time in particular, RDX forgot to pay out the differential for working 2nd and 3rd shift, leading to roughly 30 employees missing out on 50-75 dollars. Also due to the effect of the magic numbers, you never get paid what you expected to get paid which is infuriating. The way they calculate a paycheck is beyond ridiculous and nobody in the DOC knows how it's calculated. I've had friends who were accountants try to decipher a RDX paycheck and they couldn't figure it out. -Having both friday and saturdays off is seen as a perk only for DBA's and upper management It was basically said to us we were not allowed to have both days off and that's a right reserved for when you become a DBA -The amount of PTO days is low and includes sick days Having only 11 days for a whole year, in addition to not having Saturday or Friday off meant i used most of my PTO days just trying to live a normal life. Lets not count that these PTO days also include sick days. -Being late is a no no While normally this may sound like complaining. when 80% of the company lives more than 45 minutes away, you would think they would provide some leeway in this matter. Or at least pay us enough to actually afford housing in cranberry. - They really do lie to you about the job description As mentioned below, this truly is a help desk position with a specialization in databases. Truth of the matter is i wrote more lines of SQL in the first week of my new position (and it wasn't even DBA related) then i ever did at this job. They often claimed that nobody writes their own SQL anymore and everybody just gets there SQL off the internet. Which after being in the real world, this was a bold faced lie. More of a excuse so they can have us running the same 5 premade queries over and over again without questioning. Also, When i left here i was no better off at being a DBA then when i started. I didn't even put the world DBA on my resume. - Carrot on a stick mentality Becoming a top of the world RDX DBA is the goal here and RDX OFTEN parades around this imagery and hope of you one day becoming a DBA. While in the pre hiring phase telling you all you have to do is pass a few test and you will get the money and title of DBA. This was so far from the truth and one of the main reasons why i left the company. Truth of the matter is you can easily pass the test, that's not the issue. The issue is that simply passing the test doesn't immediately make you a DBA and/or give you DBA money (which is how HR made it seem over the phone). In truth, you will take the test and pass it and still have to sit in the DOC for at least a year due to rarity that a DBA opening occurs. Then once a opening does happen, numerous other members of the DOC have passed the test and have been waiting in line for a DBA position just like you. So there's essentially a backlog of people that have been in the DOC and waiting to become a dba. There are people that have been in the doc since 2014 and still waiting for a DBA position. When i left this job it came down to the options of studying for the test, passing it (1 month) and waiting on a DBA position (1 year after factoring in the chances of a dba position happening and the people in front of me that were already waiting for an opening) all while making peanuts. or cut my loses and find a new job that will pay me good money now. I took the latter. *Also of note, becoming a DBA for RDX is also not something to strive for. DBA's at RDX get paid peanuts in relation to other company DBA's and RDX also forces you into a two year contract in which your salary is locked in stone and once the contract is finished they have a clause where you can't work for any company that's a customer for them making finding new employment difficult. Also, being a DBA here is borderline torture. There were some days we would come to work finding out DBA's had just up and walked out on the company due to working conditions, not even having established a new job. -You reach a ceiling on learning fast Admittedly, They make this clear to you in training. But after about two months , there is literally nothing else left to learn. This was also a big reason why i left. Having a hard defined cap on your learning (and then the learning you do accomplish not really being that significant) Is borderline career suicide. I would make the case that staying in the DOC more than 1 year is flat out dangerous to your career and its growth. Truth be told, i could go on and on about this place. From the room being dirty (found a toenail on the floor one day) and super cold 24/7 (then they had the nerve to ban hoodies) overall my time at this place was absolutely horrific. But even with that being said, after being able to put RDX on my resume i admittedly got calls from places that wouldn't even consider me coming out of college and ended up doubling my salary as a result. Its sad that in leaving i often felt bad for my co workers… not because i was leaving them in such a terrible environment as is usually the case when leaving a bad job. Instead i felt much more sad in the fact that so many of my co worker were so complacent working here. Not realizing that there are companies that actually care about there employees. Companies that are willing to give you more than 11 pto days and companies that don't see having the weekend off as a “perk”. If you do decide to take the plunge and work here. Give yourself a deadline…. Mines was 6 months.

Cons

24/7 support can be extremely demanding.

Cons

You have to be on top of your game because you are challenged with new things all of the time. Must be willing to always learn. Customers expect you to be their expert so you have to show that. Different customer personalities to deal with but their CRM team helps. Very challenging technically. Great for people that rise to the occasion but not so good if you want to be the Maytag repairman. Over 100 technicians working the same office. You have a lot of people to work and get along with.

Cons

Yea...there are no perfect jobs. I'm saying that here because Glassdoor won't let me give partial stars. If I could I would give this company 4.5 stars. Not because there are things to complain about but because there are no perfect jobs. This job and the people there are about as good as it gets. If you're into getting your work done and hanging out after there really isn't a better place. If you're on an on call rotation work life balance suffers but that's the nature of the beast. Like an on call ER doctor. And it's a rotation you just take your turn. The only reason I left is because my life took me to a new city to be closer to family and friends.

Cons

Requires good self discipline to be successful Inter-department cliques PTO doesn't roll over Medical benefits are lack-luster Your experience is a roll of the dice

Cons

Where do I begin? Turnover is high. Morale is at an all time low, and management doesn't seem to care. They would rather have issues go away rather than fix them. The DOC is treated terribly. You are the first line of defense, and have MANY responsibilities. You can handle 99 of 100 issues perfectly, and you will be remembered for that one mistake you made. All you need to do is walk through any DBA team area (specifically SQL) and hear the DBAs making fun of a specialist for an issue they couldn't resolve. Communication is terrible between teams, and when something is dropped it conveniently falls on the DOC somehow. Team Leads actively talk negatively about the company during shift, play games on their phones, and leave the DOC room for long periods of time leaving the shift specialists to make judgement calls. Pay is low, both for DOC and DBAs. The software that you are expected to use day to day doesn't function properly. The wiki documentation is terrible, and RDX seems to act like it is not an issue. One of my first memories was a manager telling us to "not go on glassdoor and bash the company". I don't believe the negative reviews are people bashing the company, they are simply speaking on their experiences which happened to be negative.

Cons

Pay is a little low for workload Remote Training is tough

Cons

To many hands in the same thing. Individuals not proficient in certain positions.