RDX Employee Reviews about "upper management"
62% would recommend to a friend
(8 total reviews)
55% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Work/life balance is difficult at times" (in 11 reviews)
- "Pay is low." (in 6 reviews)
- "Upper management would be the first to yell at you for a 'problem' they knew nothing about or even understood." (in 6 reviews)
- "Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?)" (in 6 reviews)
- "existent training, poor knowledge base/documentation" (in 4 reviews)
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This rating reflects the overall rating of RDX and is not affected by filters.
Found 8 of over 119 reviews
Updated May 1, 2023
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Reviews about "upper management"Return to all Reviews
- 1.0Dec 18, 2016DOCFormer Employee, less than 1 yearWarrendale, PA
- The ability to watch netflix on shift - Salaried position with overtime - Experience - First month of training - Building and surrounding are pleasent and modern - Co-workers for the most part are awesome - Use Service Now as a ticketing system which is the best ticketing system currently available -cafeteria
- Salary was pitiful when i worked there, pitiful for pennsylvania in general and abysmal when you consider you're basically working in Cranberry Township where employees at the A+ gas station down the street probably make more than you. - High stress environment While it's ironic to say that a place that lets you watch netflix while working can be high stress. This is indeed the case. It's easy to get overwhelmed with tickets and the truth of the matter is if you get a ticket you can't handle it's your fault and you're just going to have to struggle with it until it's fixed. In addition to this the time for the shifts should be changed seeing as how about 20-30 minutes before night shift would end, a flood of tickets would come in often being the reason for us staying later then we should. -Burnout is a real issue, work life balance is none existent. At about the midway point of my time at RDX, my life consisted of working at rdx about 9-9.5 hours a day, sleep for 6-8 and then getting about 3 hours of time to myself and repeating the cycle. It was far from living, and my work life balance was pathetic. -The amount of hours you spend at this company Working more than 8 hours is often expected and is more than just a regular occurrence here. While the extra money was nice, putting in between 84-90 hours every two weeks is beyond draining and often lead to the feeling of being burnt out. -'RDX Magic Numbers' This is what the DOC members calls the process in which RDX comes up with what you're supposed to be paid. The finance department regularly messes up how much you should receive (and never in your favor) and it often leads to visit to the finance department to get you paycheck straighten out. One time in particular, RDX forgot to pay out the differential for working 2nd and 3rd shift, leading to roughly 30 employees missing out on 50-75 dollars. Also due to the effect of the magic numbers, you never get paid what you expected to get paid which is infuriating. The way they calculate a paycheck is beyond ridiculous and nobody in the DOC knows how it's calculated. I've had friends who were accountants try to decipher a RDX paycheck and they couldn't figure it out. -Having both friday and saturdays off is seen as a perk only for DBA's and upper management It was basically said to us we were not allowed to have both days off and that's a right reserved for when you become a DBA -The amount of PTO days is low and includes sick days Having only 11 days for a whole year, in addition to not having Saturday or Friday off meant i used most of my PTO days just trying to live a normal life. Lets not count that these PTO days also include sick days. -Being late is a no no While normally this may sound like complaining. when 80% of the company lives more than 45 minutes away, you would think they would provide some leeway in this matter. Or at least pay us enough to actually afford housing in cranberry. - They really do lie to you about the job description As mentioned below, this truly is a help desk position with a specialization in databases. Truth of the matter is i wrote more lines of SQL in the first week of my new position (and it wasn't even DBA related) then i ever did at this job. They often claimed that nobody writes their own SQL anymore and everybody just gets there SQL off the internet. Which after being in the real world, this was a bold faced lie. More of a excuse so they can have us running the same 5 premade queries over and over again without questioning. Also, When i left here i was no better off at being a DBA then when i started. I didn't even put the world DBA on my resume. - Carrot on a stick mentality Becoming a top of the world RDX DBA is the goal here and RDX OFTEN parades around this imagery and hope of you one day becoming a DBA. While in the pre hiring phase telling you all you have to do is pass a few test and you will get the money and title of DBA. This was so far from the truth and one of the main reasons why i left the company. Truth of the matter is you can easily pass the test, that's not the issue. The issue is that simply passing the test doesn't immediately make you a DBA and/or give you DBA money (which is how HR made it seem over the phone). In truth, you will take the test and pass it and still have to sit in the DOC for at least a year due to rarity that a DBA opening occurs. Then once a opening does happen, numerous other members of the DOC have passed the test and have been waiting in line for a DBA position just like you. So there's essentially a backlog of people that have been in the DOC and waiting to become a dba. There are people that have been in the doc since 2014 and still waiting for a DBA position. When i left this job it came down to the options of studying for the test, passing it (1 month) and waiting on a DBA position (1 year after factoring in the chances of a dba position happening and the people in front of me that were already waiting for an opening) all while making peanuts. or cut my loses and find a new job that will pay me good money now. I took the latter. *Also of note, becoming a DBA for RDX is also not something to strive for. DBA's at RDX get paid peanuts in relation to other company DBA's and RDX also forces you into a two year contract in which your salary is locked in stone and once the contract is finished they have a clause where you can't work for any company that's a customer for them making finding new employment difficult. Also, being a DBA here is borderline torture. There were some days we would come to work finding out DBA's had just up and walked out on the company due to working conditions, not even having established a new job. -You reach a ceiling on learning fast Admittedly, They make this clear to you in training. But after about two months , there is literally nothing else left to learn. This was also a big reason why i left. Having a hard defined cap on your learning (and then the learning you do accomplish not really being that significant) Is borderline career suicide. I would make the case that staying in the DOC more than 1 year is flat out dangerous to your career and its growth. Truth be told, i could go on and on about this place. From the room being dirty (found a toenail on the floor one day) and super cold 24/7 (then they had the nerve to ban hoodies) overall my time at this place was absolutely horrific. But even with that being said, after being able to put RDX on my resume i admittedly got calls from places that wouldn't even consider me coming out of college and ended up doubling my salary as a result. Its sad that in leaving i often felt bad for my co workers… not because i was leaving them in such a terrible environment as is usually the case when leaving a bad job. Instead i felt much more sad in the fact that so many of my co worker were so complacent working here. Not realizing that there are companies that actually care about there employees. Companies that are willing to give you more than 11 pto days and companies that don't see having the weekend off as a “perk”. If you do decide to take the plunge and work here. Give yourself a deadline…. Mines was 6 months.31
- 5.0Jul 17, 2013EmployeeCurrent Employee, more than 10 yearsPittsburgh, PA
This company is growing like crazy! It does everything in it's power to minimize the impact on the employees. I feel great going to work everyday. The upper Management always has the best interest in mind when it comes to employees. The pay is above average and the benefits are great! I really hope that I continue my career for a long time with this organization. It blows my mind that anyone would say anything bad about RDX. They must have been bad employees or just not good at their job!
I would change nothing at this time!
- 1.0Aug 30, 2016Database AdministratorCurrent Employee, more than 3 yearsWarrendale, PA
If you are on the right team you can get good experience Some managers that remain are still good Occasional fun activities like baseball games HR works hard to make things right but has little support and is understaffed
Negative team atmosphere where even the 'happy' coworkers are speaking negatively about their teammates and calling them names - all you have to do is read other reviews here to see this Finger pointing when things go wrong instead of working together to find the best solution forward - this seems to be encouraged by some management Experienced technical management for technical teams replaced by managers with little to no technical experience or understanding of the business (cheaper?) It is said that there are record sales while Service Delivery is known to be understaffed and experiencing record turnover. DBAs are still blamed when they can't keep all of their customers happy Paranoid atmosphere where nobody knows who may be reporting what they say to upper management. No understanding that occasionally people may need to vent about work to their friends, which is only making the problem worse.17
- 1.0Jan 17, 2019DOC Monitoring Specialist IIFormer Employee, less than 1 yearCharlotte, NC
You will gain experience with a variety of technologies
No work life balance. Be prepared to work weekends as well as 2nd/3rd shift. Don't believe anything upper management says. They will let you go without much justification. Low pay for work done The DOC is their first line of defense for client, but gets treated terribly. Unless you plan to sign a 2 year contract to be a DBA for well below average pay, they will let you fall to the wayside. If you are desperate and fresh out of college, maybe consider it. *Certified dumpster fire12RDX Response5y
Thank you for providing your comments! We are disappointed to hear about some of your experience at RDX. We will always be looking to improve our employees’ experience and your feedback will certainly be taken into consideration.
- 1.0Sep 20, 2019Database AdministratorFormer Employee, more than 3 yearsWarrendale, PA
Peers/co-workers. Hands on experience. Work from home policy.
The people that actually do work are worked into the ground while others (primarily external hires) get the lightest, joke of a workload. There were multiple 'senior' DBAs who lost clients left and right, while doing half of the work, yet still making double or more than an internally raised DBA. The pay and benefits are subpar. RDX intentionally keeps you far below the market average and only gives you a half decent raise when you threaten to quit. This just breeds morale problems. Work life balance is terrible. When you aren't at work, be prepared to be thinking about work and all of the things you have to do. Oncall rotations briefly got better while there was more on-shift DBAs, but that doesn't really help when you're oncall for a week every month. Upper management would be the first to yell at you for a 'problem' they knew nothing about or even understood. In their eyes, service delivery exists to fuel the all-mighty Sales team. This was painfully apparent every Christmas party.14RDX Response5y
Thank you for your feedback. We do appreciate you taking the time to let us know your thoughts. We are working toward positive change in the organization and your input is helpful.
- 1.0Oct 4, 2019Junior Database AdministratorCurrent Employee, more than 1 yearWarrendale, PA
Learning environment Coworkers who will help you learn
No upward mobility Underpaid for the amount of work and the field Understaffed to the breaking point Upper management does not care about the low level employees 00000 work life balance9
- 3.0Dec 6, 2021Installation CoordinatorFormer Employee, more than 1 year
You'll be exposed to a wide spectrum of systems and troubleshooting scenarios. The vast majority of your co-workers are knowledgeable and helpful.
The sales team and upper management make many promises to both clients and board members about deliverables with the expectation that the rank and file employees will deliver.
- 1.0Nov 6, 2019Junior Database AdministratorFormer Employee, more than 1 year
You learn a lot...when DBAs aren't acting like they're better than you The people in the DOC are awesome and smart The team leads are great people that try really hard to support their employees
Management hates their US staff. This company recently opened up an India office and they make it obvious that they want their company to go full India. People here are happy to fire people. For example, an employee was almost fired for wearing a hat. Literally. There have also been threats to fire people that openly discussed salary. (Which is federally illegal) Upper management that was brought in with the recent RDX acquisition have been hiring friends of theirs from previous companies. They then fired 15 people to get the money back for those hires. The India office constantly has parties, while the US office can't even get pizza or go to lunch without getting yelled at. The India office works from a run book and has absolutely zero training. They're smart people that are not allowed to think for themselves, which causes poor action to be taken in response to client issues. The higher-ups told employees that they aren't understaffed and that they need to challenge each other more. Clients will treat you poorly and there is nothing you can do about it.10