REI Reviews in Kent, WA | Glassdoor

REI Kent Reviews

Updated July 20, 2017
137 reviews

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Kent, WA

3.7
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137 Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 121 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 50 reviews)

Cons
  • Work life balance has always been a tenant of the company culture but it is fading in certain divisions (in 34 reviews)

  • Wouldn't work with me for full time hours (in 84 reviews)

More Pros and Cons

  1. Helpful (3)

    "Losing its soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    No opinion of CEO

    I have been working at REI full-time

    Pros

    Good values at its core: Sincere in efforts to protect the outdoors and encourage people to enjoy outdoor recreation. Good bonus program.

    Cons

    In the last few years, there's more of a tendency to shortchange employees in efforts to build the business and increase membership. Vacation benefits are a bit behind the times. Lost its position as a company with a heart that cares for employees, and is more and more of a soulless corporation as time goes on.

    Advice to Management

    Upper management needs to put more trust in lower level managers. There's too much micromanaging, so put some effort into maintaining the freindly, respectful work culture that made REI a gem to work for in the first place.


  2. Helpful (1)

    "Senior Production Designer"

    StarStarStarStarStar
    Current Employee - Senior Production Designer in Kent, WA
    Current Employee - Senior Production Designer in Kent, WA

    I have been working at REI full-time (More than 5 years)

    Pros

    Great Benefits, People and perks.

    Cons

    No personal development. Overworked and underpaid.

  3. Helpful (1)

    "Excellent corporate citizen at a crossroads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at REI full-time (More than 10 years)

    Pros

    Unmatched discounts, guaranteed retirement contributions w/o need for employee match, progressive internal and external policies, passion for the outdoors.

    Cons

    Overall retail shifts testing leadership skills, major projects sometimes are greenlit despite serious red flags brought up only for those warnings to be proven true, upcoming HQ location change will result in substantial talent flight in the next few years

    Advice to Management

    Study the results of the recent employee survey. Across the board dips in satisfaction means a reflection on overall corporate leadership needs to happen, or else morale will continue to fall.


  4. ""REI Co-rp""

    StarStarStarStarStar
    Current Employee - Anonymous in Kent, WA
    Current Employee - Anonymous in Kent, WA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at REI full-time (More than 3 years)

    Pros

    Meeting great people who share my outdoor interests - some of my closest friends now. And most of our customers love us - it's awesome to be a "hero" company from the public point of view. Heavy discounts on gear. People leave by 5 to go home - but not everyone...

    Cons

    REI HQ is a like a mean, small town (growing into a small-minded corporation). When you first arrive, it's welcoming. But inside, there's crazy politics, infighting, and land-grabbing of anything shiny (let's capitalize on Opt Outside...again!). The CEO comes from a luxury brand and it shows in every all-hands speech, and in attitude of his inner clique. Plenty of new managers and directors have arrived to climb the new corporate ladder. You have to get in with the right schmoozers if you want to get good projects, any credit, or a promotion. Otherwise, just enjoy the discounted gear. Before HQ moves to the inner suburbs of Bellevue.


  5. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Kent, WA
    Former Employee - Product Manager in Kent, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI full-time (More than 10 years)

    Pros

    Positive atmosphere, intelligent co-workers, fun industry, room for advancement. Great benefits.

    Cons

    Continually making staffing changes, system changes, process changes. Mostly all positive things to say. No real negatives.


  6. "Headquarters is a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Kent, WA
    Current Employee - Software Engineer in Kent, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at REI full-time (More than 8 years)

    Pros

    Benefits including yay days, pro deals, excellent medical. Great work/life balance. Collaborative work environment.

    Cons

    Institutional inertia, compensation, and location


  7. "REI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Senior Designer in Kent, WA
    Former Employee - Lead Senior Designer in Kent, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI full-time (More than 5 years)

    Pros

    Amazing work life balance. Gives employees the space and inspiration to thrive.

    Cons

    Ideation process and timeline tended to be quite long.

  8. Helpful (2)

    "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kent, WA
    Former Employee - Anonymous Employee in Kent, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI full-time (More than 3 years)

    Pros

    There is a reason REI gets voted one of Forbes best companies to work for every year. Overall, the company stays true to their core Co-Op values, the employees share the same enthusiasm for the outdoors and even though Kent is a far drive for most Seattle-ites, it is worth going into work every day. The discounts on gear are also awesome.

    Cons

    There are a lot of "lifers" at REI which is generally a good thing because it shows how loyal people are to the company. It can be a bad thing because some of those lifers have failed-up into management roles and they are not properly qualified.

    Advice to Management

    Invest in your managers. If you want them to lead properly you need to equip them with the skills to do so.


  9. Helpful (10)

    "From Yes! to meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kent, WA
    Former Employee - Anonymous Employee in Kent, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at REI full-time (More than 10 years)

    Pros

    Helping build a great brand. Benefits are pretty good, employee discount is great.

    Cons

    Employee culture shifting irrevocably away from co-op values.

    Advice to Management

    Please re-read the backs of your badges. Now, read it again.


  10. Helpful (8)

    "Great people, Terrible managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at REI full-time (More than a year)

    Pros

    Co-workers, work-life balance, benefits, discounts

    Cons

    Terrible management, lack of communication, lack of process

    Advice to Management

    Stop hiring people with an ego and agenda who only care about their own career and shouldn't be managing people. The best part of working at REI are the core values and the people. And it's hard to want to be here when your manager treats you poorly and is actively keeping you down.


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