REI Reviews | Glassdoor

REI Reviews

Updated July 2, 2017
47 reviews

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47 Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 121 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 51 reviews)

Cons
  • Work life balance has always been a tenant of the company culture but it is fading in certain divisions (in 34 reviews)

  • Wouldn't work with me for full time hours (in 84 reviews)

More Pros and Cons

  1. Helpful (8)

    "Great people, Terrible managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at REI full-time (More than a year)

    Pros

    Co-workers, work-life balance, benefits, discounts

    Cons

    Terrible management, lack of communication, lack of process

    Advice to Management

    Stop hiring people with an ego and agenda who only care about their own career and shouldn't be managing people. The best part of working at REI are the core values and the people. And it's hard to want to be here when your manager treats you poorly and is actively keeping you down.


  2. Helpful (3)

    "Don't be fooled by Forbes Best Companies status!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multiple Positions in Portland, OR
    Current Employee - Multiple Positions in Portland, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at REI part-time (More than 3 years)

    Pros

    Your coworkers will be some of the most talented, dedicated and wonderful people you'll ever meet

    Cons

    The company consistently underpays, understaffs, and consistently undermines any chance of success. We are constantly set up for failure. There is basically no communication - and when management does talk to you, it's always negative. The company still functions under severely antiquated technology and management style. Favoritism, ageism and many other 'isms' are abundant. HQ is the ivory tower and retail stores are the serfs that keep the kingdom afloat. Corporate rides high on PR stunts and high pay on the backs of the low paid retail and distribution center employees. Store employees are slowly starved of hours until they are forced to leave. There are just a handful of coveted full-time positions, and unless you're a favored daughter/son, forget it!

    Advice to Management

    This company could be a shining example of corporate responsibility and outdoor education, but it will ultimately collapse from the weight of C-suite salaries and arrogance. It's time for a organizational restructure!! I gave a positive response to 6 month company outlook, but they should ask more long term - 5 year forecast=dismal!

  3. Helpful (9)

    "IT Department is Poisonous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Infrastructure in Kent, WA
    Former Employee - Infrastructure in Kent, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at REI full-time (More than 5 years)

    Pros

    The company used to be an awesome place to work.

    Cons

    Sally Jewel left and Jerry is now at the helm. Makes people wonder if he has the company's best interest at heart and if he really knows what is happening in the IT side. Moving the company to Bellevue is not a good business move. They state that they can't find good talent further south. It doesn't really matter, people will commute for a great place to work, plus REI subsidizes the commute. REI needs to wake up to see what the IT upper management is doing. TONS of trips to India for outsourcing, which doesn't align with the REI culture. Rumor has it that there are kickbacks from the Indian companies to upper management. At the director level, high school games are played with who you like and don't like. Work like balance for most of the company except IT. If there is a project, they don't care about family, you will get it done, without parties that are held at headquarters or things your family. Mangement is quick to reward their buddies to a "senior" level when you question why and they don't have the background, experience or the time invested with the company.

    Advice to Management

    Clean house with IT management, all the way to the top and start over. It can be a great company again if they wake up before this management takes the company farther down.


  4. Helpful (3)

    "Horribly to long term employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Sumner, WA
    Current Employee - Customer Service and Sales Representative in Sumner, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at REI (More than 5 years)

    Pros

    It's a paycheck even though it's tiny since your hours get cut every holiday and sale. Beyond receiving a check every two weeks there's absolutely nothing positive about this company.

    Cons

    Hours get cut while seasonal workers are hired. Nobody knows the policies since they're always changing. No clear sense of direction. Horrible clueless managers making too much money that don't know policies but will send you feedback emails even if you do something right or per another dept. People act beyond nice to the point it's clearly fake. Customers are rude and demanding. This job will bring you down eventually. Also the employee discount is mentioned heavily, do your homework since Amazon is still cheaper. If you're interested in working at REI read the Reddit AMA thread with the new CEO Jerry!

    Advice to Management

    Quit. You don't even know how to look up basic info on the website you expect customers to know. You don't know policies or procedures. You try to stand by horrible decisions because that's what your job description entails.


  5. "Good People, Low Pay, Quick to Terminate Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Nashville, TN
    Former Employee - Customer Service Specialist in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at REI part-time (More than a year)

    Pros

    Nice to work w cool gear, good discounts, lots of cool and interesting people.

    Cons

    Low pay despite much more responsibility and complexity than most retail jobs, frequent scheduling issues, saw many employees terminated over petty reasons - almost seemed by design to continually turn over employees quarterly or bi-annually.

    Advice to Management

    If you're going to brand yourself as a "Co-Op", look to the European style co-ops you parade around in training and treat your employees w the same dignity and union representation. Your rhetoric does not match your practice.


  6. "Coasting On Good Will"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Tukwila, WA
    Former Employee - Sales Specialist in Tukwila, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at REI part-time (More than a year)

    Pros

    Relatively flexible hours and generally good people that work the floor.

    Cons

    Instead of offering full-time hours to part-timers to fill gaps in coverage, the strategy is to just hire more part-timers by the bunch. The membership sales metric has officially been done away with but is still a de facto metric that rewards poor service so long as that service sells memberships. Hours are not consistent and make living extremely difficult. Benefits are great if you can qualify for them, but it feels like efforts are made to actively keep employees below the hours required to to get those benefits.

    Advice to Management

    Membership sales are a completely arbitrarily valued metric. See if part-time employees want to work more hours before giving those hours away to new hires.


  7. Helpful (10)

    "Not quite living up to the values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Doesn't Recommend
    Negative Outlook

    I have been working at REI (More than a year)

    Pros

    Good compensation and benefits. Beautiful campus. Decent and inexpensive food options.

    Cons

    The company's values have seemed to go by the wayside. The culture once felt like a family, but now feels oppressive.

    Advice to Management

    Fear-based leadership isn't productive. Show your employees you value them, and the company will move forward.

  8. Helpful (1)

    "Shipping & Receiving Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Indianapolis, IN
    Former Employee - Inside Sales in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook

    I worked at REI part-time (More than 3 years)

    Pros

    Overall, the company has great vision and experience in the outdoor world. On paper, the ethics and morals of the company are spelled out very well.

    Cons

    There is so much mention about how much money REI gives back to members, donates to groups, supports causes. The most important cause they forget, is their very own loyal employees. Regardless of the position, unless you hold an actual management position, there is no way you can earn a liveable wage without working a 2nd job.
    After THREE years, I received only 3 employment reviews, and was only paid $11/hr. That was as the Shipping & Receiving Specialist. I saw several Sales Leads make upwards of $13/hr, and their workload paled in comparison with mine. Job expectations need to be revamped in a big, big way.

    Advice to Management

    Review your personnel on a regular level, so that they can receive their pay increases as they are supposed to. Examine your pay scales, to ensure the hardest working people are compensated fairly.


  9. Helpful (4)

    "Wouldn't recommend it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Yonkers, NY
    Former Employee - Sales Specialist in Yonkers, NY
    Doesn't Recommend
    Approves of CEO

    I worked at REI part-time (More than 3 years)

    Pros

    Great incentives, pretty good pay, pro deals are great

    Cons

    REI sells you a dream when they are first hiring. The dream is that this is a company where hard work pays off, we are not "car salesman" was the exact words that were used. However soon enough we discovered that car salesman is exactly what were expected to be. The membership is all that management cares about. They want you to go around the store hunting for new members and we have to sell it anyway possible. I was an employee at the store in Yonkers and while there is no incentive for selling memberships since that is "our job", we did get penalized for not selling them. The people who worked the hardest and were brilliant when it came to the outdoors got little to no hours while the lazy ones that managed to sell memberships and were on managements good side got all the hours. Management is lazy, immature and unaware of anything that goes on in the store and the HR department is horrible. They say that we can contact them and they will try to solve the issues but even after more than 5 employees contacted them about the same issue nothing was done. A lot of people at the Yonkers store quit right after taking the job because they quickly realize what they have gotten themselves into. I regret taking this job since it was just a waste of time. I wouldn't recommend it to anyone.

    Advice to Management

    Get off your computers in the office and go out to the floor. Make yourselves more visible to the employees.


  10. "Sad to see what REI has become"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Puyallup, WA
    Former Employee - Service Desk Analyst in Puyallup, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at REI full-time (More than 10 years)

    Pros

    Great Benefits, Prodeals, and Discounts

    Cons

    HQ has become another bastion of Corporate America, gone is the feeling that this is a co-op our jobs should be fun. It is all about profit and no longer about people . REI should drop its Co-op Standing and go public if all that drives it is profit.


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