REI Reviews | Glassdoor

REI Reviews

Updated November 2, 2017
241 reviews

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3.0
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241 Employee Reviews

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Pros
  • I love the companies values and how they keep a work life balance for their employees (in 128 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 52 reviews)

Cons
  • Management roles in the company experience the worst levels of work/life balance in the company (in 36 reviews)

  • Competitive to get full time hours (in 89 reviews)

More Pros and Cons

  1. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at REI full-time (More than 3 years)

    Pros

    Great benefits and fun environment!

    Cons

    Terrible pay. There is a management training program, however this isn't followed very well and people fall thru the cracks and don't get rewarded like they should.

    Advice to Management

    Benefits and discounts are good, but it doesn't put food on the table. I've now been there 2 years and still make just above what I started at. You need to make people feel more valued.


  2. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Seattle, WA
    Current Employee - Sales Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at REI full-time (More than 10 years)

    Pros

    Balance. Good benefits. Good work environment.

    Cons

    Poor management. Poor opportunities to advance.

    Advice to Management

    Promote from within more.

  3. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Fun fast paced work life balance

    Cons

    Low pay bad location poor leadership


  4. Helpful (3)

    "Team culture doesn't reflect org's mission, vision and values."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Headquarters, WA
    Former Employee - Anonymous Employee in Headquarters, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at REI full-time

    Pros

    The Co-op has done a great job differentiating itself from other retailers. They're producing best-in-class content and telling stories with purpose and meaning.

    Cons

    In general, the Co-op is an employee-centric organization, but lacks strong leadership and cohesion. There is a very big disconnect between executive leadership vision and middle-management reality. And each division and team operates by their own set of values. Before accepting an offer, be sure to ask questions about team culture. What's the management style of your future manager/director/divisional leader? What does success look like to them? How do they motivate their team?

    Advice to Management

    Hold under-performing and unprofessional leaders accountable. Any role with direct reports should be promoted on their ability to lead, motivate and enable their teams to the best of their ability. If they don't have these skills, give them the proper training and support to develop themselves in these areas. If they can't get there with the org's support, hold them accountable. Ignoring bad leaders devalues the integrity of the Co-op's mission.


  5. "A great company but not as good to work for as the marketing would lead you to believe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at REI full-time

    Pros

    CEO is good. Great coworkers and a casual business culture. Generally low turnover, though that seems to be changing. parking is not as much of an issue since they are in Kent. Great company if you get in at a high level, which has high bonuses, and are not looking to move up within the company. If all bonuses pay out, it is nice, but there is not guarantee of that.

    Cons

    Lower than average market pay. mediocre perks (Ex. bus passes are only 50% company paid). Negotiate salary hard upfront. Do not plan on making any significant increase in income year-over-year as the maximum you will ever get is a 3-4% raise, with 2-3% being the average for nearly everyone. Bonus is based on company performance compared to an arbitrary projected growth. This means that even if the company does well, it might not do "well enough" to pay out the bonus. In the end all bonus and raise amounts are based on what the board approves, so you never really know. Small company means that upward mobility is severely limited and you usually have to wait for someone to retire to move up. Also, it is harder for an internal employee to get a job then an external candidate (if you are considering trying to get in and then move around). If you are internal, HR uses the fact that they know your salary against you in salary negotiations.

    Advice to Management

    Low pay, limited upward mobility and the fact that it is hard for an internal employee to get a job within the company means that people will be forced to look outside for career advancement even if they like the company.


  6. "Driller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Driller in Salt Lake City, UT
    Former Freelancer - Driller in Salt Lake City, UT
    Recommends
    Neutral Outlook

    I worked at REI (More than 5 years)

    Pros

    It's a good job. I enjoy it.

    Cons

    Travel too much. Dislike being away from my children so much.

    Advice to Management

    Listen to your employees


  7. Helpful (2)

    "Sr Project Manager, IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Project Manager in Bellevue, WA
    Current Employee - IT Senior Project Manager in Bellevue, WA

    I have been working at REI full-time (More than 3 years)

    Pros

    good time off
    nice offices in Eastgate
    good pro-deals
    believe in what the coop stands for - get outside, parks
    good compensation and work life balance

    Cons

    IT project managers are highly paid admins - mostly working in various tools and excel. No empowerment.
    No career path for PMs
    No training
    No consistency across the org
    Lots of executives have left the company around the same time - both in IT (CIO and VP) and in Digital

    Advice to Management

    Let IT PMs lead projects, not just number crunch

  8. "Sales Associate"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI part-time

    Pros

    Fun coworkers, great gear discounts

    Cons

    Erratic hours, no room for upward movement

    Advice to Management

    Less emphasis on selling memberships


  9. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at REI full-time

    Pros

    The people that really do the work and PRO DEALS.

    Cons

    You have to be careful about conversations with leaders.

    Advice to Management

    I hope the atmosphere of playing favorites has faded.


  10. Helpful (11)

    ""REI Co-rp""

    StarStarStarStarStar
    Current Employee - Anonymous in Kent, WA
    Current Employee - Anonymous in Kent, WA
    Doesn't Recommend
    Disapproves of CEO

    I have been working at REI full-time (More than 3 years)

    Pros

    Meeting great people who share my outdoor interests - some of my closest friends now. And most of our customers love us - it's awesome to be a "hero" company from the public point of view. Heavy discounts on gear. People leave by 5 to go home - but not everyone...

    Cons

    REI HQ is a like a mean, small town (growing into a small-minded corporation). When you first arrive, it's welcoming. But inside, there's crazy politics, infighting, and land-grabbing of anything shiny (let's capitalize on Opt Outside...again!). The CEO comes from a luxury brand and it shows in every all-hands speech, and in attitude of his inner clique. Plenty of new managers and directors have arrived to climb the new corporate ladder. You have to get in with the right schmoozers if you want to get good projects, any credit, or a promotion. Otherwise, just enjoy the discounted gear. Before HQ moves to the inner suburbs of Bellevue.


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