REI Reviews | Glassdoor

REI Reviews

Updated September 18, 2017
1,178 reviews

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3.9
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1,178 Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 123 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 51 reviews)

Cons
  • Management roles in the company experience the worst levels of work/life balance in the company (in 35 reviews)

  • Most employees are kept part-time (in 87 reviews)

More Pros and Cons

  1. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time

    Pros

    Great CEO and management behind this company; they truly care about their employees.

    Cons

    Hours are based on your results, but if you're passionate the opportunities are endless.


  2. "Sales Associate"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI part-time

    Pros

    Fun coworkers, great gear discounts

    Cons

    Erratic hours, no room for upward movement

    Advice to Management

    Less emphasis on selling memberships

  3. "I'd rather be a member than an Employee- REI Adventures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - REI Adventures Customer Service & Sales in Kent, WA
    Current Employee - REI Adventures Customer Service & Sales in Kent, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at REI full-time (More than a year)

    Pros

    Great company, good values, smart direction, great benefits for the consumer. They are true to their commitment to the outdoors. Opportunities to travel. Work with really amazing people. Inspiring stories. Sustainable tourism. Be a part of the most profitable part of REI.

    Cons

    not enough PTO. not enough sick time. Hard to balance a young family and work when early on in tenure. Not able to participate in speaker series on campus, campus celebrations, or other events due to the need to keep the phones on for customers. HQ moving to Bellevue. Micromanagement.

    Advice to Management

    I am left disappointed in my current role. I thought it would be so much better and feel like management hasn't delivered on some promises. Reward your employees as much as we reward our members/guests. When employees who work customer facing tell you that systems are not working for them and we are hearing customer frustration, please listen. I know that it is hard to make tech changes quickly but please at least listen to us. Also, if you make promises about flexible work options, you need to deliver on those. Remember to do things to retain employees who have not yet reached certain mile markers where you start accruing more PTO. You will keep having high turnover if you do not fix some of these issues.


  4. "Warehouse specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    REI MAKES WORK FUN.

    Cons

    You must keep up with numbers.


  5. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (Less than a year)

    Pros

    -hefty discount
    -community outreach
    -volunteer oppurtunities
    -great team
    -management that cares
    -flexible scheduling

    Cons

    -low wage
    -as a younger person, I wasn't a contender really for the great benefits that the older employees took advantage of


  6. "Sales Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great work environment. Everyone is genuinely excited to be working for a company with so much culture.

    Cons

    Sometimes under staffed when things are really busy.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Dallas, TX
    Current Employee - Sales Specialist in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than 3 years)

    Pros

    Fun work environment, customers in good mood because they are buying gear to do something fun, good benefits, after 1 year part-time excellent health insurance, yay-day (paid day off every 6 months), accrue paid vacation time and paid sick time off, black Friday always off with pay, product discounts, recent cost of living raises in addition to small yearly raise, can rise to mgmt through career path program

    Cons

    physically demanding, lifting moving gear, boxes, etc., can be cliquish, retail hours can be tough

    Advice to Management

    get ideas and input for improvement/change from employees who actually perform the position, seems to be change for changes sake that do not always make sense

  8. "Ok if you want part time hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Bedford, PA
    Current Employee - Warehouse Associate in Bedford, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at REI full-time (More than 8 years)

    Pros

    Great time off if that's a priority.

    Cons

    Hours not consistent. Forced to leave many times before your 8 hour shift is up.

    Advice to Management

    Understand that if people leave work due to lack of work , we don't get paid as much. Salaried management doesn't seem to understand this concept.


  9. "They practice what they preach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Neutral Outlook

    I have been working at REI part-time

    Pros

    - Everyone is a good source of knowledge because they hire people that actually do outdoor stuff
    - Really AWESOME employee benefits... The ProDeals are amazing
    - The company itself really cares about their employees
    - Customers tend to be nice
    - The managers are friendly and on top of things
    - Overall great environment to work in, and all of the people that come in or work there are just interesting to talk to
    - Again, the benefits! Yay Day, ProDeals, Opt Outside... The list really goes on and on

    Cons

    - Employees don't get a lot of hours if they are part-time, and it is very difficult to get a full-time position
    - They really push you to sell memberships, which everyone that comes in should get because it is a great deal, but when someone comes in making a $5 purchase and don't join the co-op, that still is reflected on the employee.


  10. "Excellent Retail Chain to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI full-time (More than a year)

    Pros

    Awesome culture and work life balance. REI offers interested parties development. It stands for something worth working for. Awesome benefits (for full-time staff), people, and products. The Co-op model actually makes working there more meaningful.

    Cons

    Pay is higher than most for Retail, but challenging to feel secure with.

    Advice to Management

    REI's management has been my best management experience. My store managers have been excellent and upper management provides solid communication and vision.


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