REI Reviews in United States | Glassdoor

REI US Reviews

31 reviews

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31 Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 122 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 51 reviews)

Cons
  • Management roles in the company experience the worst levels of work/life balance in the company (in 35 reviews)

  • Most employees are kept part-time (in 86 reviews)

More Pros and Cons

  1. "Best work experience of my life."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Kent, WA
    Former Employee - Analyst in Kent, WA
    Recommends
    Approves of CEO

    Pros

    Great people - REI has an active, engaged workforce. Pleasant culture - the need to find balance between working hard and having fun is not only acknowledged but encouraged.

    Cons

    Some managers were reluctant to ask employees to be accountable - but I think that happens in any organization and is thankfully it is rare at REI.

    Advice to Management

    Stay focused on high levels of job satisfaction. Remain committed to quality product that everyone in the organization can be proud of. Continue to give back by supporting great causes.


  2. Helpful (1)

    "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Durham, NC
    Current Employee - Cashier in Durham, NC
    Recommends
    Approves of CEO

    Pros

    Great Discounts. you get 50 or more percent off, its crazy who would want to pay regular price after that

    Cons

    They brainwash you with corporate bull, 20 hour miniumum work week, required meetings, unhappy customers, short lunches, no bathroom breaks

    Advice to Management

    Its really a great place to work. you get awesome discounts, 50 percent or more off, its crazy. who would want to pay retail after that

  3. "Excellent Part-Time Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Fairfax, VA
    Current Employee - Customer Service Specialist in Fairfax, VA
    Recommends
    Approves of CEO

    Pros

    Fantastic discounts
    Wonderful diverse community of people
    Generous starting hourly pay
    Good health benefits for part time
    You will mostly work with liberal open minded ladies and gentlemen

    Cons

    At times I feel that the fact I was never a boyscout / girlscout counts against me in the social structure of the store.

    Advice to Management

    Punishments and rewards should be more clearly defined.
    Training should be more extensive in all aspects.


  4. Helpful (8)

    "Big Box Retailer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Berkeley, CA
    Former Employee - Anonymous Employee in Berkeley, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great people on the floor, most of the time. Some of the old timers get away with murder and store manager are too ignorant or too much of a coward to deal with them. Great discounts and for the most time customers are really great people.

    Cons

    Don not let your self be fooled by their excellent marketing REI is only a COOP on paper, this COOP is run in the same manner Walt Mart is, just look at the rate it is growing and REI pays horrendous salaries. It could easily compensate its staff full time and part time much better and ensured a much lower turnover. As well store managers end of the year bonuses are calculated in such fashion that saving monies is only beaten by department sales, they will schedule new part times as often as possible until they become too expensive.
    I loved working for REI initially and was promoted rapidly, however the hunt for members and turning away from the COOP model really turned me off. As well the political correctness is overwhelming and if you’re not a liberal (hardcore) then this is not the place to work. Finally if the members actually where informed of employee salaries I am sure they as COOP “owners” would have a thing or two to say about the COOP leadership ways of treating the sales staff, take one look at store managers and the leaderships end of the year bonus and you know this is no longer a COOP.

    Advice to Management

    REI is a Big Box Retailer
    Advice to senior leadership at HQ, wake up stop being fooled by retail directors find a new metrics to score for bonuses and for crying out loud. Either you are a COOP or come out and change your model or with that you must educate and train your retail managers.


  5. "A great part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Phoenix, AZ
    Former Employee - Sales Specialist in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    Full benefits to part time employees. Great discounts. Great environment.

    Cons

    Managements focus on membership sales goals. Managements actual knowledge of given departments.

    Advice to Management

    Become more knowledgeable of departments you are overseeing.


  6. "Awesome experience!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Issaquah, WA
    Current Employee - Anonymous Employee in Issaquah, WA
    Recommends
    Approves of CEO

    Pros

    Great company,benefits, great ambience!!! The staff is super openly friendly and profesional!!

    Cons

    Haven't found one that I can count as a con!

    Advice to Management

    keep up the enthusiasm and encouraging your employees


  7. "Great employer who cares about its employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kent, WA
    Current Employee - Anonymous Employee in Kent, WA
    Recommends
    Approves of CEO

    Pros

    Work life balance, growth oppotunity and a company that does the right thing are three of the main reasons to come to REI.

    Cons

    REI has some times when change is hard to make happen. This is changing, but it makes for interesting change management issues.

    Advice to Management

    Keep doing the job that you are doing. Sally Jewell is extremely forward thinking and with her leadership, we are moving in the right direction and setting the CO-OP up for success.

  8. Helpful (2)

    "Education, engaging, but overall it's still retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Lynnwood, WA
    Current Employee - Sales Specialist in Lynnwood, WA
    Recommends
    No opinion of CEO

    Pros

    Benefits are fantastic. Both medically and through the ProDeal system. Also, time off is granted for almost any reason (again, due to retail).

    Cons

    During slow retail times of the year (January - March) it is extremely difficult to get the hours you need in order to pay rent.

    Advice to Management

    Positive feedback on a regular basis is MANDATORY to maintain happy employees. My immediate supervisors were fantastic, but the Store Manager had much to be desired.


  9. "REI was the best place I worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Sumner, WA
    Former Employee - Customer Service Specialist in Sumner, WA
    Recommends
    No opinion of CEO

    Pros

    Benefits for part time employees, encouraging environment, flexibililty with scheduling, opportunity to advance, great employee perks.

    Cons

    May not be great for someone looking for full time work. When I was there, the hours were good, but not really guaranteed.


  10. Helpful (5)

    "Laid off on 14 anniversery"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Kent, WA
    Former Employee - IT Engineer in Kent, WA
    Disapproves of CEO

    Pros

    Prod Deals, flex Time, Sabitical after 15 years, hoping of course that they don't lay you off in your 14th

    Cons

    I didn't find management to be honest, Differing opinions are not tolerate well. I asked a VP "who is REI" his response listed everthing including the managment but not the rank and file. We eere replaceable

    Every year benefits went down, yet they continue to rank in top 100 companies. This was supposed to based on feedback from employees, I never knew anyone that was asked???

    Political correctness taken to extremes.

    Advice to Management

    Admit that REI is just about the dollars and be honest.


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