REI Reviews | Glassdoor

REI Reviews

Updated October 20, 2017
1,200 reviews

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1,200 Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 125 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 52 reviews)

Cons
  • Management roles in the company experience the worst levels of work/life balance in the company (in 35 reviews)

  • Wouldn't work with me for full time hours (in 87 reviews)

More Pros and Cons

  1. "Sales Associate"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at REI part-time

    Pros

    Fun coworkers, great gear discounts

    Cons

    Erratic hours, no room for upward movement

    Advice to Management

    Less emphasis on selling memberships


  2. "Sales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Tempe, AZ
    Current Employee - Sales Specialist in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook

    I have been working at REI part-time (More than 3 years)

    Pros

    You get a great discount on gear and the people are great. Fun if you are interested in the outdoors.

    Cons

    There is a serious disconnect between corporate and the retail stores and it shows. Current leadership has lost the vision.

  3. "REI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI full-time

    Pros

    Collaborative, Mission driven, Encourages outdoor activities

    Cons

    Management top heavy. Too many Chiefs and not enough Indians , causing a bit of dis-function.

    Advice to Management

    Stop always hiring from the outside. There was a time where they needed more outside talent and always hiring from the outside was important. Now there needs to be more of a balance.


  4. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Floor Associate in Denver, CO
    Former Employee - Sales Floor Associate in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI full-time (More than 8 years)

    Pros

    Awesome staff
    Great benefits
    Laid back work environment
    Casual dress code
    Play with gear all day
    Pro deals!!

    Cons

    Retail woes (bad hours, entitled customers etc)
    Below living wages
    Only opportunity to advance is becoming manager- if you're not interested, they aren't interested in you.

    Advice to Management

    If you care about your employees, they will care about your bottom line.


  5. "Ok if you want part time hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate in Bedford, PA
    Current Employee - Warehouse Associate in Bedford, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at REI full-time (More than 8 years)

    Pros

    Great time off if that's a priority.

    Cons

    Hours not consistent. Forced to leave many times before your 8 hour shift is up.

    Advice to Management

    Understand that if people leave work due to lack of work , we don't get paid as much. Salaried management doesn't seem to understand this concept.


  6. "REI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Fremont, CA
    Former Employee - Sales Specialist in Fremont, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at REI part-time (More than a year)

    Pros

    - Company promotes educated service, staff are expected to have an acceptable level of expertise on products and use in outdoor activities
    - Pro deals allow for staff to test gear by making gear more affordable
    - Company offers information on product and training events

    Cons

    - Full time pay is below the local cost of living
    - Difficult to get approved time off because of staffing limitations

    Advice to Management

    Cross train more employees to work in different departments so essential staff has the ability to request time off and get it approved when needed.


  7. "Customer Service (Frontline)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC
    Recommends
    Positive Outlook

    I worked at REI part-time (More than a year)

    Pros

    Fantastic company to work for. Treats their employees very well with excellent pay and frequent raises. There's a reason the company is on Fortune's Top 100 companies to work for list year after year (#28 for 2017).

    Cons

    Depending on your typical crowd some of the employees, while effective salespeople, can be unique/odd.

  8. "Great work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI full-time

    Pros

    great atmosphere in the office

    Cons

    sometimes rushed to do work


  9. "Not the great job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Arcadia, CA
    Current Employee - Cashier in Arcadia, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than 3 years)

    Pros

    Great discounts (but any outdoor industry job has that), awesome people (if hired and trained right) and a great place to learn about leadership.

    Cons

    Management don't know what they are doing. I guess I'm too hard on them; they can sufficiently manage a business, but there's no way in hell they can run one. One manager only knows how to do a sub-section of operations; which means, there's a high position manager in the store that only knows how to manage 1/6 of the store. If it wasn't for the faithful employees, the business will be closed. Only one manager is consistently helping on the floor.

    Advice to Management

    Just do you job.


  10. "Great company culture - but it's still retail."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in New York, NY
    Current Employee - Sales Specialist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than a year)

    Pros

    Great discounts and people.

    Cons

    Hours are retail hours so you have to work weekends and some holidays.

    Advice to Management

    Be more chill.


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