REI Reviews | Glassdoor

REI Reviews

Updated April 25, 2017
1,095 reviews

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1,095 Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 117 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 49 reviews)

Cons
  • Hard to support a family but great as part time or retirement position (in 82 reviews)

  • Work life balance has always been a tenant of the company culture but it is fading in certain divisions (in 33 reviews)

More Pros and Cons

  1. "REI is as great as advertised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Overland Park, KS
    Current Employee - Sales Specialist in Overland Park, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at REI part-time (Less than a year)

    Pros

    The employee perks are incredible, well worth it in that alone. The other employees and store management are bought into the company too, the people that work at REI are truly passionate about the outdoors. They are very understanding and want all employees to understand and have a work life balance.

    Cons

    Only con is that the system for getting time off is outdated and difficult, nor are there "set" schedules, even for part time employees that would have an easier time with this, if they are doing the job (Like me) in addition to their full time employment. I will say, however, that the difficulty in getting time off should be expected... after all its retail and the needs vary which is another reason "set schedules" are not possible. If you sign up here forgetting it is retail, you'll be disappointed, but if you get it from the day you start, it totally make it awesome.


  2. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Tustin, CA
    Current Employee - Sales Specialist in Tustin, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at REI part-time

    Pros

    Great pro deals, discounts for employees, and good work-life balance.

    Cons

    Low hours, low pay, lots of down time


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Tacoma, WA
    Former Employee - Sales in Tacoma, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI part-time (More than a year)

    Pros

    Good people to work with, great discounts on gear, learning environment with large amounts of product knowledge, helping customers was very rewarding at times and tedious at others.

    Cons

    Management is very suck up like and will only give hours to those who brown nose the most, any difference in how things are run and you get low hours majority of the time. Very different ideas on how things are run from each manager so never any clear direction on things.

    Advice to Management

    Clear up the lines of communication when it comes to specific tasks that employees are given and not change things once things are completed by another manager.


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  5. "Superior Peopld"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Footwear in San Carlos, CA
    Former Employee - Footwear in San Carlos, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    REI attracts amazing people who love adventure and living life to the fullest.

    Cons

    Limited upward movement for floor personnel.

    Advice to Management

    Store managers should read the resumes of the people the department managers hire.


  6. "Sales Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hackettstown, NJ
    Current Employee - Sales Associate in Hackettstown, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI (More than a year)

    Pros

    REI is an amazing company. You are surrounded by driven, and well informed staff members and leaders.
    Benefits are awesome!
    Excellent promotion opportunities.

    Cons

    The base pay could be a little better but senior management is currently working on that factor.

    Advice to Management

    Management at a retail level could communicate amongst themselves better in order to provide concise feedback and direction to staff.


  7. Helpful (2)

    "Sales Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Olympia, WA
    Former Employee - Anonymous Employee in Olympia, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    REI has a great overall culture. The types of people that want to work here share an enthusiasm for the outdoors and are generally at REI because they want to be. If you are motivated and interested, there are options for advancement within the company.

    Cons

    Although you set your availability, your working hours may vary greatly week to week, both in terms of totals time and specific schedule. The pay is not great, and the path to advancement is fairly narrow in scope. Because REI is large, there is a top down structure, and even store managers have limited flexibility in how they do their job, so those at the bottom are pretty much a peg in a hole.

    Advice to Management

    Provide more training opportunities for those that want it. Single out quickly those who are interested and capable of adding to the coop and then provide them with significantly better pay and responsibility. REI is a place where customers expect experts and it is managements job to keep them when they arrive. Although it is a retail setting, the amount of knowledge that a useful sales specialist needs to know covers a HUGE area, and without long term retention and training no one will have that knowledge.


  8. "Sales/Service Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SALES/SERVICE SPECIALIST in Simi Valley, CA
    Former Employee - SALES/SERVICE SPECIALIST in Simi Valley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI (More than a year)

    Pros

    Great Company! So many benefits and it attracts great people. Both employees and customers.

    Cons

    No Cons. I think they are very competitive. I've never worked anywhere that treated us with such great respect.

    Advice to Management

    None


  9. "I loved working for REI!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA
    Recommends
    Positive Outlook

    I worked at REI part-time (More than 10 years)

    Pros

    A truly interesting and fun work environment for like minded people.

    Cons

    You don't always get the amount of hours you want.

    Advice to Management

    Appreciate your dedicated and hard workers


  10. "Great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Corte Madera, CA
    Former Employee - Sales Associate in Corte Madera, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (Less than a year)

    Pros

    Great management and team. Very pleasant place to work at. Employee discounts are really sweet.

    Cons

    Minimum wages, mandatory weekends, boring and repetitive job.


  11. Helpful (2)

    "Excellent Retail opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Denver, CO
    Former Employee - Sales Associate in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at REI full-time (More than a year)

    Pros

    Your co-workers are generally very good, friendly knowledgeable people. Company culture is outstanding. Incentives for employees are very good. Flexible schedule.

    Cons

    Don't give them an open schedule or they will take advantage of it. Only problem is, that's the only way to climb the ladder there. Poor pay (c'mon REI, it's time to give your people a liveable wage or at least start them at $12.50/hr rather than $10). Corporate mentality. Prioritizing breadth of knowledge to depth of knowledge for sales staff.

    Advice to Management

    Pay your employees better. Don't abuse open scheduling. Allow people with fixed schedules to become sales leads. Give more people more opportunities to compete for higher level positions. Give more PTO.


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