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REI Reviews
Updated Jan 26, 2023
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Found 2,992 of over 3K reviews
79% Recommend to a Friend
65% Approve of CEO
Found 2,996 of over 3K reviews
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Recommend to a Friend
Approve of CEO
Eric Artz
586 Ratings
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On Fishbowl, you can share insights and advice anonymously with REI employees and get real answers from people on the inside.
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Ask a QuestionTop Review Highlights by Sentiment
Pros
- "Great for people that enjoy the outdoors particularly if you are looking for deep discounts on outdoor product for yourself." (in 310 reviews)
- "They give you a great discount on all store merchandise as well as comprehensive benefits." (in 230 reviews)
- "REI has a great culture for those who are or want to be involved with the outdoors." (in 110 reviews)
Cons
- "Senior Leadership has low awareness of the challenges of getting work done and dismisses the feedback from employees." (in 27 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of REI and is not affected by filters.
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- Current Employee, more than 5 years★★★★★Featured Review
Can’t get better than this in retail
Apr 4, 2022 - Sales SpecialistRecommendCEO ApprovalBusiness OutlookPros
Well vetted team, caring and thoughtful managers. Recognition for excelling.
Cons
Hours aren’t ideal and holidays can be tricky to get time off
- Former Employee, less than 1 year★★★★★
Good Summer Job
Dec 28, 2022 - Retail Sales Specialist in Santa Rosa, CARecommendCEO ApprovalBusiness OutlookPros
-great discounts on outdoor gear and rentals -easy to have shifts covered and view the schedule
Cons
-Lots of seasonal employees, everyone comes and goes.
- Former Employee, less than 1 year★★★★★
Pros
Great paid training, good retention, decent work culture and sick leave policies, easy resources to keep customers happy, supportive management.
Cons
Customer service sucks, you’ll get yelled at in your own home, but your managers support setting boundaries with bullies. It doesn’t pay enough for the stress or keep up with living wage expectations despite the rhetoric around work/life balance. Perks only go so far when you’re living on a barely surviving wage. All work and time is recorded and quantified in a system that you’ll be nitpicked about and criticized for in meetings with supervisors.
Continue reading - Current Employee★★★★★
Pros
Fun, exclusive environment to work if you like the outdoors
Cons
Retail hours can be tough
Continue reading - Current Employee, less than 1 year★★★★★
Great Company to work for
Jan 25, 2023 - Retail Sales AssociateRecommendCEO ApprovalBusiness OutlookPros
Good culture and people, good starting pay
Cons
Unreliable hours, corporate becoming more corporate
- Current Employee★★★★★
Pros
I appreciate the flexibility REI offers, the training, and the overall company culture that is supportive. There is growth opportunities in regards to training, but it is hard to find full time work outside of seasonal positions.
Cons
-Lack of growth opportunities within the company -inconsistent hours
- Former Employee, less than 1 year★★★★★
Great people working towards a common good
Jan 24, 2023 - Bike Technician in Boulder, CORecommendCEO ApprovalBusiness OutlookPros
Everyone is passionate about the company values and ensuring the customer has the best service possible.
Cons
Managers ask for a lot of availability for part-time workers.
- Current Employee, more than 1 year★★★★★
Pros
Coworkers and management are kind and helpful. Cross training is something the managers promote, which is great for you because it means more hours and a different working environment.
Cons
It can be overwhelming if the store is very busy and they are understaffed.
Continue reading - Former Employee★★★★★
Pros
Cool and greate. Super awsome.
Cons
None at all rei is da best!
Continue reading - Former Employee★★★★★
Pros
Creative Art People Money Flexible
Cons
Attitude Ego People Direction Growth ops
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REI Reviews FAQs
REI has an overall rating of 4.0 out of 5, based on over 3,078 reviews left anonymously by employees. 79% of employees would recommend working at REI to a friend and 64% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
79% of REI employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated REI 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at REI to be career development, culture, benefits and the cons to be senior leadership, management, compensation.
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