REI Sales Specialist Reviews | Glassdoor

REI Sales Specialist Reviews

Updated July 18, 2017
219 reviews

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Sales Specialist

4.1
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Employee Reviews

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Pros
  • Great work-life balance, the company took the employees needs and concerns seriously (in 121 reviews)

  • Great work/life balance, employee focused company, great discounts on gear, overall positive culture (in 51 reviews)

Cons
  • Work life balance has always been a tenant of the company culture but it is fading in certain divisions (in 34 reviews)

  • Wouldn't work with me for full time hours (in 84 reviews)

More Pros and Cons

  1. "Great Retail experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Huntington Beach, CA
    Former Employee - Sales Specialist in Huntington Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (More than 3 years)

    Pros

    REI does not require its employees to have an in-depth knowledge of all the outdoor sports it advocates, only enthusiasm to learn and train. Great environment to work.

    Cons

    Most employees are kept part-time.


  2. "The Benefits can't be beat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Anchorage, AK
    Current Employee - Sales Specialist in Anchorage, AK
    Recommends
    Positive Outlook

    I have been working at REI full-time (Less than a year)

    Pros

    Incredible community of supportive and outgoing people. REI attracts a group of people who are excited about the outdoors and appreciate nature and their place in it.

    Cons

    Management feels disconnected from the floor staff, and there tends to be a lot of redundant or impractical tasks given out.

  3. Helpful (1)

    "Wouldn't work retail anywhere else, but that's not saying much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Tempe, AZ
    Former Employee - Sales Specialist in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at REI full-time (More than 3 years)

    Pros

    great health insurance for such a low paying job

    Cons

    low pay low pay low pay


  4. "Awesome Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Santa Barbara, CA
    Former Employee - Sales Specialist in Santa Barbara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (More than a year)

    Pros

    Great employee disounts
    Great starting pay
    Awesome benefits

    Cons

    to many managers
    inconsistent scheduling

    Advice to Management

    Be on the same page


  5. "Inspired Guide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Washington, DC
    Current Employee - Sales Specialist in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than a year)

    Pros

    Great teams, management support, stewardship opportunities

    Cons

    bizarre schedules, customer service burn-out

    Advice to Management

    Keep listening to employee feedback


  6. "Sales Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist in Tacoma, WA
    Current Employee - Sales Specialist in Tacoma, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI part-time (More than 5 years)

    Pros

    Culture, benefits and commitment to the outdoors

    Cons

    Behind in technology


  7. "Great Place to work and make Friends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service & Sales Specialist in Santa Rosa, CA
    Former Employee - Customer Service & Sales Specialist in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at REI part-time (More than a year)

    Pros

    - fun, congenial work environment
    - learn a lot about the good in the outdoor industry
    - tremendous discounts
    - leave it all at work
    - solid benefits

    Cons

    - difficult to move up
     - low wages

  8. "Best retirement job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Sales Specialist in Timonium, MD
    Current Freelancer - Sales Specialist in Timonium, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at REI (More than 3 years)

    Pros

    Great mgt, great coworkers who always have your back. Great gear at discounted $$$

    Cons

    Very hard work during sales. Sometimes have to work with challenging customers. Hard to support a family but great as part time or retirement position.


  9. "ehhhhhhhhhh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Encinitas, CA
    Former Employee - Sales Specialist in Encinitas, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at REI part-time (More than a year)

    Pros

    pro-deals and lots of freetime

    Cons

    inconsistent hours, lack of hands on product education & rep interaction


  10. "Best work culture ever, but impossible to survive on hours!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Denver, CO
    Former Employee - Sales Specialist in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at REI part-time (More than 3 years)

    Pros

    Fantastic work culture! The discounts are decent and the prodeals even better--if you can swing them on your lean paychecks. Sometimes you can win some swag and it’s really cool when that happens.

    Cons

    What it boils down to is that REI is a paycheck to paycheck job. If you're not a manager you're going to have difficulty ever getting enough hours to survive on. Most of REI’s retail workforce is hired on as seasonal part time workers and they’re often made to believe that they have a shot at moving into a full time position if they meet their goals. Don’t be fooled. It is nearly impossible to be considered for a full time position because there are hardly any.

    As a part time employee you will be susceptible to highly fluctuating schedules, you'll never seem to get enough hours, you'll be at the mercy of frequent payroll cutbacks, and worse than Walmart wages. Other drawbacks include: dropped health benefits, membership sales are still demanding and stressful, there is a lot of favoritism in play by management, upward movement is nearly non-existent, and there is high employee turnover which impacts the morale (you will miss the employees who have become like family, because they became so fed up and couldn't stick it out anymore).

    Be aware that If you become one of the fortunate part timers who qualify for health coverage, they’re not guaranteed. You’ll need to maintain a rolling average of 20 hours a week to remain eligible. If your scheduled hours fall below that, then your benefits will be dropped. It happens to alot many employees and it's painful to witness. With that said, if you don't need the hours or benefits it's a fantastic place to work!

    More importantly, part time employees often struggle and experience hardship you never thought was imaginable at a cooperative renown for its values. REI has sadly been taken over by corporate interests and has lost its way in valuing its people. These days It's all about profits and the bottom line.

    There's an employee movement and an online petition that are eye openers. You can learn more about the movement by doing a google search for REI Employees for Real Change. The petition can be found by going to coworker.org--just search REI and it should pop up. It's all true. Good luck.

    Advice to Management

    It would be great if managers stood up for employees and advocated for them. Management needs to be able to tell Mr. Stritzke (REI’s CEO) and the Board of Directors, about the hardships employees are facing. The recent improvements in scheduling and pay just aren’t cutting it. In other words, “Stop drinking the Kool-aid!” Start taking a stand for the dedicated workers who give it their all and make the co-op the great place that it is to work and for customers to shop.

    REI should make training its management teams a priority. Some are exceptional, but not enough of them. There’s a real disconnect in communications that makes working at REI maddening. It would behoove REI to stop hiring corporate leaders/personnel from department store chains like Nordstrom and Macy’s. They really couldn’t be more clueless as to what makes REI the special place it has been renown for, let alone knowing anything about surviving outdoors.

    As for the Board of Directors and the CEO, they’re destroying the co-op and turning it into a big box chain that has no soul. More long time members who understand why REI is special, should be placed on the Board to uphold the co-op to living its values--especially taking better care of its people, a value that has virtually become extinct. Employees could really benefit from some sort of representation and Mr. Stritzke isn't it.