RJ Reynolds Tobacco Holdings Reviews | Glassdoor

RJ Reynolds Tobacco Holdings Reviews

Updated May 16, 2018
86 reviews

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3.2
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86 Employee Reviews

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Pros
Cons
  • "You can be a top performer and never get promoted while you sit there and get bombarded by "management lip service" (in 2 reviews)

  • "The Cons would have to be the relocation once a new position is accepted" (in 2 reviews)

More Pros and Cons

  1. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Atlanta, GA
    Former Employee - Territory Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at RJ Reynolds Tobacco Holdings full-time (More than a year)

    Pros

    This is a company that heavily invests in employees training and growth. They also provide a path for their employees to advance to next levels within the organization.

    Cons

    The Cons would have to be the relocation once a new position is accepted. That can be hard for those wanting to more to the next level/position but have to uproot families.

    Advice to Management

    My advice to management would be to continue to train and develop their employees. It's a great company to work for and continue to provide opportunities for employees to expand their knowledge and feel appreciated.


  2. "Area Retail Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at RJ Reynolds Tobacco Holdings full-time

    Pros

    time flexibility, work independently, ability to work outdoors, yearly bonus for reaching territory sales goals

    Cons

    before applying be sure to question your morals and values

    Advice to Management

    be able t work with a diverse group of people. Work well under pressure

  3. "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Fairfax, VA
    Former Employee - Territory Manager in Fairfax, VA
    Recommends
    Positive Outlook

    I worked at RJ Reynolds Tobacco Holdings full-time (More than 8 years)

    Pros

    great place to start your career. provides good pay and benefits. a lot of room for professional growth. Flexible schedule.

    Cons

    work becomes redundant at a certain point. consumer engagement focus can be a miserable experience.

    Advice to Management

    allow people hired based on business expertise to focus on business building, and use dedicated staff for consumer engagements.


  4. Helpful (4)

    "Decent job, don't expect to stay long.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager
    Doesn't Recommend
    Negative Outlook

    I worked at RJ Reynolds Tobacco Holdings full-time (More than 3 years)

    Pros

    Salary is good, benefits are good, co workers are good, challenging scenarios, there are rewards for having a good year

    Cons

    Plan to work at least 50+ hours a week, training is pretty poor - a lot of learning on the job, a lot of management is inept and pompous. Sure, they tell you you can get promoted, but you'll be graded on factors that don't correlate with your performance. You can be a top performer and never get promoted while you sit there and get bombarded by "management lip service." You will have to deal with retailers that really don't care. It can all be frustrating experience. You WILL have to move if you get the job or are promoted. You will have little say on where you go. That makes this job hard to recommend for people with families, in relationships or like where they live.

    Advice to Management

    Keep managers in check. Promote based on performance, not just that person being "chosen." Performance rating process needs to be refreshed.


  5. Helpful (1)

    "Territory Sales Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at RJ Reynolds Tobacco Holdings full-time

    Pros

    Good Salary and good Benefits

    Cons

    Upper level bosses are full of BS and get promoted by means unknown to me. I think it is a total sham for someone to move up by good work vs. kissing butt. Also, being promoted means a move away.

    Advice to Management

    Listen and don't belittle the Territory Managers for small mistakes.


  6. Helpful (1)

    "Territory manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Substitute Teacher in Kent, WA
    Former Employee - Substitute Teacher in Kent, WA
    Doesn't Recommend

    I worked at RJ Reynolds Tobacco Holdings full-time

    Pros

    OK, pay. End of year bonus. Same check every two weeks. Ok, right out of college yet salary so you don't get over time when you work over 40 hours which usually happens.

    Cons

    No room for advancement for certain people, no team mentality. Very fake management who can not complete task they assign themselves. Very non professional especially in seattle region. Horrible DM's totally classless.

    Advice to Management

    Upper management needs to get involved and work with DM's on professionally managing territory managers. I've never seen a place with this much turn-over.


  7. "Electrical Electronic Tech Level II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electrical Electronic Tech Level II in Winston-Salem, NC
    Former Employee - Electrical Electronic Tech Level II in Winston-Salem, NC
    Recommends
    Positive Outlook

    I worked at RJ Reynolds Tobacco Holdings full-time (More than 10 years)

    Pros

    Great Pay and O.K benefits

    Cons

    No more old school retirement plan, save your own now but with a 3-9% match

    Advice to Management

    Most pretty good and respectful

  8. Helpful (7)

    "Great employee culture, benefits. Job frustration can outweigh the benefits (depends on multiple factors)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager II in Baton Rouge, LA
    Former Employee - Territory Manager II in Baton Rouge, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at RJ Reynolds Tobacco Holdings full-time (More than 3 years)

    Pros

    Benefits
    Medical, dental, vision, life (reasonable premiums)
    $150/month company car, gas, insurance, maintenance included. Unlimited personal miles. Car is usually within 3 years new
    6% match 401k
    Very generous annual bonus
    Sales experience (tons of growth ops)
    Great first sales job
    100% salary based (good and bad)
    Paid travel and meals on overnights
    Trips to Vegas every 3 years
    Best coworkers you can ask for
    Many customers are great people and fun to work with

    Cons

    Declining industry/constant changes
    Experience directly correlates to supervisor
    Okay work/life if single, bad if you have a family
    Highly political
    Sometimes lots of turnover, affects everyone
    Analytics overly complicated but favored
    No outside marketing in industry so you have to market everything. More and more emphasis to push product with coupons
    Not rewarded with really good salary until TM3, about 3 years after hire
    Way too many initiatives goong at once
    Too much emphasis on "sales skills" training. Unnecessary at times
    Micromanaging (let me do my damn job!!)
    Leverage over customers gained from contract enforcement

    Advice to Management

    Stop making things so difficult. The job can be so much simpler without all the fluff. Learn to appreciate all employees' strengths. Hold everyone to the same standards


  9. Helpful (5)

    "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager in Houston, TX
    Former Employee - Territory Manager in Houston, TX
    Recommends

    I worked at RJ Reynolds Tobacco Holdings (More than a year)

    Pros

    Great benefits. 3 weeks vacation. Company car. Pretty easy job. Really good pay to start.

    Cons

    Main part of job is engaging customers with coupons in order to gain trial of tobacco products. Gets kind of boring since you can't market or advertise in the industry. Advancement opportunities are limited. Get paid same as others on your pay level regardless of results or if one works harder than the other.


  10. Helpful (6)

    "Trade Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager III
    Former Employee - Territory Manager III
    Doesn't Recommend
    Positive Outlook

    I worked at RJ Reynolds Tobacco Holdings (More than 3 years)

    Pros

    -401K matching
    -company car
    -Yearly Bonus
    -Health insurance
    -Highly innovated Company

    Cons

    Great company to work for if you have a good Division Manager. There a lot of Division Managers that should not be Managers.
    Salary is not competitive compared to other Tobacco Companies.

    Advice to Management

    Middle & Upper management needs to be more transparent.
    Don't expect your Territory Manager's to be coachable if you (Division Manager) can't do the same in return.


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