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RM Reviews

Updated February 5, 2017
18 reviews

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2.0
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David Brooks
5 Ratings

18 Employee Reviews

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Pros
  • Good work-life balance / flexible and understanding managers (in 15 reviews)

  • Great people to work with who have great values and skills (in 9 reviews)

Cons
  • Very much still an "old boys club" - very few senior positions for women and even less for part-time workers (in 6 reviews)

  • too many arrogant 'old boys' who believe they know it all (in 6 reviews)

More Pros and Cons

  1. Helpful (4)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader/Manager in Wantage, NJ
    Current Employee - Team Leader/Manager in Wantage, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at RM part-time (More than 10 years)

    Pros

    Nice new office facilities
    Good team work ethics
    Customer base expanding again
    Always looking for new ideas - supportive of staff working on new developments

    Cons

    Poor Senior Management Team - promotion and opportunities are about who you know not what your potential is.
    Too much work off-shored to India - there are some good staff in ESI but not enough. The UK have to clean up all the messes they create.
    Salaries are not competitive enough to keep the good staff on.
    Still a lot if uncertainty about the viability of the company, staff morale low in many teams.
    What was once an excellent benefits package that made RM stand out is now mediocre and "in line with comparators" to quote SMT.
    Very much still an "old boys club" - very few senior positions for women and even less for part-time workers.

    Advice to Management

    Stop off-shoring everything - cheaper resource does not equal an improved service for customers and supposedly it is our customers that are meant to be at the heart of everything we do.
    Get rid of the boys only culture which exists.


  2. Helpful (1)

    "Getting the right educational message?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Abingdon, England (UK)
    Current Employee - Anonymous Employee in Abingdon, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RM full-time (More than 5 years)

    Pros

    Expertise and customer focus in local teams.
    History of educational implementations since the 70's.

    Cons

    Lack of innovation and future development dwindles with further shifts to India.
    Individual development opportunities and training have reduced.
    Career opportunities rare for some departments now.
    Boys club.

    Advice to Management

    Define and communicate the educational message that aligns with the company's future vision and strategy.


  3. "CS Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - C&S Engineer in London, England (UK)
    Former Employee - C&S Engineer in London, England (UK)

    I worked at RM (Less than a year)

    Pros

    Great support from management staff

    Cons

    Lack of career progression opportunities

    Advice to Management

    Invest in training


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  5. "Nerdy and boring."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Executive in Abingdon, England (UK)
    Former Employee - Marketing Executive in Abingdon, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RM full-time (More than 3 years)

    Pros

    Nice office I guess.
    People are friendly.

    Cons

    A very 'geeky' / nerdy place - if that's you great!
    Not for extroverts / anyone who is quirky and thinks differently.
    Management is pretty shocking - poor communication / no set vision / guidelines
    Just boring place, all in all. Literally 89% of people wish for the weekends.
    People leave to persue their passions. Enough said.


  6. Helpful (4)

    "Its going down"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at RM full-time (More than 3 years)

    Pros

    Did have good manager and very good policies

    Cons

    downward trajectory, company became more fragmented, managers less interested and cost cutting the name of the game

    Advice to Management

    You seem like your trying to sell the company rather than run it for growth


  7. Helpful (2)

    "Circling The Drain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Abingdon, England (UK)
    Former Employee - Product Manager in Abingdon, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RM full-time (More than 10 years)

    Pros

    Loyal, skilled UK work force, used to feel you were making a difference in UK education

    Cons

    Factory closed, massive (still ongoing) redundancies and jobs moved to India meaning not a penny earned/paid out there comes back into the tax/education system in the UK.

    Advice to Management

    Stop empire building at the cost of the UK economy.


  8. Helpful (4)

    "RMs Get up and go got up and went. A once inspiring and energised company is now lost and hanging on by a thread"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RM full-time (More than 8 years)

    Pros

    Great people
    The benefits package is OK, but getting worse
    Newly refurbished office

    Cons

    Do as you're told culture
    'Boys club' - you'll only progress if you're in the gang or a real 'yes man'
    Once lively and friendly company that's lost its direction and asks too much from its employees with little reward or recognition

    Advice to Management

    Listen to your front line employees, they know your customers better than you do. Stop changing every 3 months and give a change a chance to work - you're moving too many goal posts and confusing customers and employees alike. Put customer sat back at the heart of what you do and stop trying to treat Education like a business to business transactional world.


  9. Helpful (6)

    "Not what it was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Abingdon, England (UK)
    Current Employee - Anonymous Employee in Abingdon, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RM (More than 5 years)

    Pros

    A lot of the people beneath heads of dept level are very committed and professional. Reasonable range of benefits. My particular department has an emphasis on improvement.

    Cons

    If something goes wrong then wait for the blame game and backstabbing to start (it will); poor processes lead to a lot of unnecessary work. Line management very variable. Communication generally poor.

    Advice to Management

    More open and honest feedback, and 360s about management performance.


  10. Helpful (4)

    "A hitherto great company to work for struggling to define what it stands for...with employee satisfaction suffering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Abingdon, England (UK)
    Former Employee - Team Leader in Abingdon, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RM full-time (More than 8 years)

    Pros

    Colleagues have always been great at RM - during my 8+ years I was always readily helped by other teams and individuals. High level of engagement by the workforce - the people in this company do actually care about the end users and ultimately RMs ability to assist in enhancing customer's ability to teach and learning to be better.

    Cons

    High level of 'Silo-ing' and too much concern over internal cost centres and wooden dollar accounting; top down MGMT control rigorous, low level of employee contribution to ideas and enhancements. Pay average for sector, possibly below average for senior techs and PMs. Benefits package has taken a beating over the years, company car choice is Henry Ford esque. Generally a baseline of high concern on future redundancies and a growing cynicism that RM is any different from a run of the mill medium sized corp. Often serious issues are visible ahead of time but processes aren't nimble enough to avoid. As the company struggles to model itself on previous transitors from HW makers to Software and Services (citing IBM as an model (!)) goodwill has been lost with customers who also are struggling to understand what RM stand for and why they can't use RM as a 'one stop shop' like they used to.

    Lack of focus on what customers want - high spend on dev of products that have scant take up (RM Neon).

    Assessment and Data Services (RM Assessment, RM Data) - very much the high flying part of the operation, a lot of the perceived talent is drained to this wing. A feeling exists within the business that this part of RM will be retained as (1) its scalable internationally in a way no other RM products were and (2) despite high risks high rewards are being made...with a fear the rest of the company may be broken up and sold off in the near future.

    Advice to Management

    Invest in a network product - ideally shared public/private cloud based.

    Make some acquisitions of brighter, more nimble operators in areas where RM is weak eg onsite support services.

    Stop insisting RM are whatever customers want them to be - true for some but other, smaller customers are screaming out to be guided more authoritatively.


  11. Helpful (1)

    "Unless you are a permanent employee, they will drop you and pick you up when they feel like it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - First Line Support in Bellshill, Scotland (UK)
    Former Contractor - First Line Support in Bellshill, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RM as a contractor (Less than a year)

    Pros

    The best part of working for RM was the team I worked in. We had a small team who all got on well. We got rewards every once in a while in the form of pizza Friday's etc.

    Cons

    I was on a contract. Always unsure of wether the contract would be extended. Permenant employee's had holiday and sick pay etc which we werent entitled to. They also were invited to big events that contractors could not attend

    Advice to Management

    If contractors are hard working team members then offer them a permanent job and maybe there wont be so many people leaving.



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