ROYAL PALMS HOTEL Reviews | Glassdoor

ROYAL PALMS HOTEL Reviews

Updated September 30, 2017
9 reviews

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3.2
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Robert J. Lowe Jr.
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Employee Reviews

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  1. "banquets set up/in room dining server"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ROYAL PALMS HOTEL full-time

    Pros

    great people beautiful property fun job

    Cons

    no advancement or chance to move ahead

    Advice to Management

    N/A


  2. "terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ROYAL PALMS HOTEL (More than 5 years)

    Pros

    really awesome front line staff

    Cons

    hired for one job given 5 different jobs as employees fired

  3. "Pastry/AM sous chef"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ROYAL PALMS HOTEL full-time

    Pros

    great benefits, beautiful, romantic property

    Cons

    leadership is lacking through out


  4. "Management team overwhelmed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at ROYAL PALMS HOTEL full-time

    Pros

    Employee meal, great benefits, great income

    Cons

    Not enough staff in all outlets, excess stress, lack of support

    Advice to Management

    Don't work employees 6+ days, don't ask to work on multiple days off (take advantage of staff).


  5. "Royal Palms is a wonderful establishment to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Phoenix, AZ
    Current Employee - Customer Service in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ROYAL PALMS HOTEL full-time (More than 3 years)

    Pros

    Royal Palms has great people to work with.

    Cons

    Can be slow at times which makes the days go by even slower.


  6. "Excellent"

    StarStarStarStarStar
    Former Employee - Accounts Receivable Specelist in Phoenix, AZ
    Former Employee - Accounts Receivable Specelist in Phoenix, AZ

    I worked at ROYAL PALMS HOTEL full-time (More than 5 years)

    Pros

    Truly care for both guest and employees.

    Cons

    Be ready to be top of the line.


  7. Helpful (2)

    "Unless you are on the 'good side' of management (meaning really sucking up) you'll go nowhere. Don't expect to make $$$"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend

    Pros

    Time off when needed. If they do like you, you can move up.

    If you are a manager or higher you can make bank. But if you're a line employee-supervisor, not good salaries.

    Cons

    Executives and managers are so far removed. Not involved in day to day and get bonuses based on line level work. Six figure employees don't work as hard and get tons of perks. No holiday parties or rewards.

    Advice to Management

    Offer perks to lower level employees, not just executives. Your bonuses are based off the work we do. We get no holiday party and weren't told and then execs got a suite at a Suns game? Not fair and lowers moral.

  8. Helpful (4)

    "They are more concerned with what the owner makes than the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Manager in Phoenix, AZ
    Former Employee - Guest Services Manager in Phoenix, AZ

    Pros

    Beautiful environment, friendly staff, great food and spa. Have started to promote from within more so than in the past but will still hire sales people from other hotels than promote from within

    Cons

    Gradually took away most perks so that owners could make more money and employees took pay cuts, got laid off, took away free soda and stopped providing free hot meals

    Some hotel companies offer better travel benefits (best is Starwood and 4 Seasons). DHR doesn't come close on travel perks.

    Advice to Management

    Not everything is as it seems, they have no idea what really happens on the front line in most cases. GM is not hands on except in the restaurant


  9. "Cleaning"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ROYAL PALMS HOTEL full-time

    Pros

    Well it's far from family

    Cons

    It was a good place