RWE npower Reviews | Glassdoor

RWE npower Reviews

Updated July 30, 2017
19 reviews

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RWE npower CEO Paul Massara
Paul Massara
6 Ratings

19 Employee Reviews

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Pros
Cons
  • Perception of company not great due to previous senior management decisions leading to unsuccessful resolution of complaints (in 8 reviews)

  • Poor management, poor bonus structure, out date systems and computers (in 5 reviews)

More Pros and Cons

  1. "Awful place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service in Oldbury, England (UK)
    Former Contractor - Customer Service in Oldbury, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RWE npower as a contractor (Less than a year)

    Pros

    decent canteen and free parking

    Cons

    Terrible company to work for. worked at Oldbury and they made everyone redundant cause the jobs went offshore. place was awful to work for though, those poor customers.

    Advice to Management

    none


  2. Helpful (1)

    "Treat like a number, not a person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Solutions Advisor in Houghton-le-Spring, England (UK)
    Former Employee - Financial Solutions Advisor in Houghton-le-Spring, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RWE npower full-time (Less than a year)

    Pros

    Nice new office building, good canteen.

    Cons

    Management in Outbound Financial Solutions is poor, with power hungry managers who seem to have very little humanity. Of our training group of 16 who started, there are just 6 left in 6 months. Managers either attempted to bully staff out, or find reasons to sack them (such has being unfortunate enough to be off sick twice in a year).
    If you want to be treated like a number, degraded, and made to feel worthless, this is a great place to work.

    Advice to Management

    Grow some humanity, and think about why your staff retention is so poor. Perhaps YOU are the problem?

  3. Helpful (8)

    "Just don't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Developer in Solihull, England (UK)
    Former Employee - Senior Web Developer in Solihull, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RWE npower full-time (More than 3 years)

    Pros

    A lot of the people are really competent and friendly. They are fairly relaxed about people working from home and there is a good shopping centre near by.

    Cons

    - Year after year, McKinsey reports reveal that npower's management is autocratic and incommunicative. Nobody disagrees.
    - Legacy issues aplenty ...SAP is tenuously connected to the live site and it falls over all the time. It screws up everything.
    - IT ...kit, processes and support are a joke.
    - It can take 3 months to get a computer and when you get it, it will have most of the useful stuff ripped out.
    - Managers and the legal department are accountable to no one and they abuse that privilege on every project, usually at the last minute.
    - There is a road map, with predefined solutions written into it, and deadlines. Just get on with it, adding value is not part of the job.
    - When npower says 'MVP', npower means 'kludge'.
    - npower talks a lot about Agile. npower pretends it does Agile. npower doesn't do Agile. It won't happen, ever.
    - 120 desks ➗ 180 people ...go figure.
    - Your days consist of numerous meetings. Less than 10% of meeting content is relevant, less than 1% is interesting, but you have to attend.
    - Look out for the weekly 'stand-up' involving over a hundred people where only eight people talk
    - Expect to get pressured to work over the weekend, for free (the so-called 'weekend warriors'). The pressure is outrageous "...you'll let the entire team down if you don't"; "....npower's recovery is dependent on this going live this weekend"
    - This list could go on a lot longer

    Advice to Management

    You cannot offer advice to arrogant fools


  4. Helpful (2)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Leeds, England (UK)
    Former Employee - Anonymous Employee in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good, friendly and knowledgable employees

    Cons

    An inability by senior management to make decisions due to a heavily silo'd yet interdependent organisation that is totally lacking joined up priorities and in many cases co-operation.
    Long serving managers are obsessed with governance to the extent that when this is combined with the silo organisation results in a lack of timely and effective joined up action.

    Advice to Management

    Remove the excess governance and either simplify the organisation structure or ensure that the priorities of service functions are fully aligned to the mainstream business imperative.
    Adhere to the core values that are supposed to underpin and improve the organisation culture.


  5. "Face fits culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at RWE npower full-time (More than 10 years)

    Pros

    Office gym
    Good CR
    Good canteen at head office

    Cons

    Poor management, bullying culture
    face fits culture, agree to everything, suck up to your manager and you'll go far
    Poor opportunities
    poor performance management
    Reliance of contractors and management consultancies to do the job of poor staff and management

    Advice to Management

    Sort your bullying badly trained managers out
    Get staff who can do the job and stop paying over the top to get consultancies in to do their job - particularly in HR....


  6. Helpful (1)

    "Awful, awful business. AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Leaving? Nothing to speak of.

    Cons

    Bad environment, incapable staff, clueless management, horrible.

    Advice to Management

    Quit


  7. Helpful (3)

    "An incredibly poor culture. Blame is the performance management weapon of choice. Operationally naive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Renewals Manager in Wolverhampton, England (UK)
    Current Employee - Renewals Manager in Wolverhampton, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RWE npower full-time (More than 3 years)

    Pros

    Good salary. Hours of work are M-F 9-5. No weekends. The location and relaxed office is nice. On site canteen and car park

    Cons

    Lack of trust and autonomy. There is a fear of failure culture where you dare not give your true view to the SMT or SLT

    Advice to Management

    Listen to your work force. Fix your culture. The declining e-sat results should be a wake up call.

  8. Helpful (3)

    "How are they still in business?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Solihull, England (UK)
    Former Employee - Anonymous Employee in Solihull, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at RWE npower (More than a year)

    Pros

    Agile working (working from home, no permanent desk, comfy seats in break-out areas) is convenient, if your manager understands how it works. Mine didn't.

    Cons

    Where do I start? The management team don't seem to understand their customers or their products, they don't have a plan to fix their own customer service problems, and their attitude is that it's fine to do something wrong and fix it later (as anyone who's ever been a npower customer will testify).
    There's something very, very wrong with their corporate culture, and they seem to spend a fortune employing consultants from McKinsey to help them focus on completely the wrong thing by stating the bleeding obvious.
    These jokers were a nightmare from start to finish.


  9. Helpful (1)

    "Clicky and Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - PSO in Solihull, England (UK)
    Current Employee - PSO in Solihull, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at RWE npower (Less than a year)

    Pros

    The only pro is that its close to John Lewis!

    Cons

    They state they are a flexible working environment - they are not
    The environment is very clicky, mostly friends of friends work here
    They lied about my job profile, told me it waste thing, when it was another
    They expect you to work over and above office hours
    One of my team meetings consisted of my manager trying to put a full aero in his mouth
    I am a contractor and the perm staff were able to see my timesheet with hoe much i earned, which caused problems
    Internally the business are still struggling, there is no staff moral and constant murmers of further lay offs


  10. "no surprises about the bad press"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I cant think of a good reason to work there

    Cons

    long hours, could not go home until target was met. very bad work- life balance. taking time out for lunch became a luxury of being on target rather than a legal and health requirement


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