RWE npower Reviews | Glassdoor

RWE npower Reviews

Updated May 26, 2017
98 reviews

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2.7
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RWE npower CEO Paul Massara
Paul Massara
33 Ratings

98 Employee Reviews

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Pros
Cons
  • Perception of company not great due to previous senior management decisions leading to unsuccessful resolution of complaints (in 8 reviews)

  • Investment in employees training, cost cutting (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Organisation with a challenging program to merge separate businesses, but failing to consider staff in this process."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Analyst Programmer in Birmingham, England (UK)
    Former Employee - Support Analyst Programmer in Birmingham, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Started out as the MEB at which time it was a good place to work, flexible and trusting and empowering people to get work done. Some of the flexibility remained once RWE had taken over

    Cons

    Poor people management. Virtually zero training (none in 5 years). Poor feedback and lack of recognition for any effort put in. Happy to try and bully people into worse contracts with demotions. Unable to trust staff, or allow anything to be done without large amounts of paperwork. Slow to respond to other areas of the business, and virtually unresponsive to the individual staff. Tried to rely on self justified bonus schemes which left those with poor self confidence at a disadvantage while pushing those with a high self opinion into telling lies to justify their bonus.

    Advice to Management

    Listen to staff and try to use staff in areas in which they are suited (both technically and emotionally). For example, come up with a non management career progression ladder, to avoid forcing those who have no people skills going into management to get a pay rise. Attempt to treat people fairly.


  2. Helpful (1)

    "Rubbish"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Forecasting Analyst in Oldbury, West Midlands, West Midlands, England (UK)
    Former Employee - Forecasting Analyst in Oldbury, West Midlands, West Midlands, England (UK)
    Doesn't Recommend
    No opinion of CEO

    Pros

    9-5 job - no overtime.

    Cons

    Very political ex civil service organsiation - lack of communication and vision.


  3. Helpful (1)

    "Very encouraging start which rapidly deteriorated."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor - Billing in Peterlee, England (UK)
    Former Employee - Customer Advisor - Billing in Peterlee, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RWE npower full-time (Less than a year)

    Pros

    Initial training was very good. Trainer was knowledgeable and enthusiastic which generated a good sense of team work. The system for booking time off was excellent.

    Cons

    Bad communication from senior management. Managers have very little respect employees. Massive blame culture which generates a very depressing environment to work in. When I left moral was extremely low.
    No set track for career development or cross departmental training.
    Not everyone has access to e-mail! This should be standard in a large company!

    Advice to Management

    Spend some time on the call centre floor. Speak to Customer Service Advisors and take on board their comments. They are representing the company every day, and if they are unhappy with their working environment they will not work to their fullest potential and it will come across to the customer.


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  5. "Bring npower into the 21st century"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Manager in Solihull, England (UK)
    Current Employee - Programmer Manager in Solihull, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at RWE npower full-time (Less than a year)

    Pros

    local employer in the North of England. Nice not to have to go to London. Large client base with some interesting industry challenges.

    Cons

    1970s male dominated culture. Tolerates poor behaviours and is an old boys club at the most senior level. Senior roles taken by consultants and teams of contractors - many of the contractors having worked for senior management at other organisations.

    Advice to Management

    Act with integrity - don't wait for ofgem to make you do the right thing, Stop the turf wars and public displays of management fallout


  6. "Logan's run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of in Leeds, England (UK)
    Former Employee - Head of in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RWE npower full-time (More than 10 years)

    Pros

    Recognised name on CV, good restaurants, free parking

    Cons

    Cutting staff with experience to reduce costs but actually reduce experience

    Advice to Management

    Watch you back


  7. "Muddled and Frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Solihull, England (UK)
    Current Employee - Program Manager in Solihull, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at RWE npower full-time (Less than a year)

    Pros

    Flexible working arrangements are great
    Front line staff are genuinely dedicated to helping customers - just a shame the rest of the business isn't set up to help them do that

    Cons

    Overly cost conscious
    Leadership don't work together - all going in different directions
    Lack of consistency
    Lack of prioritisation
    Basic fundamentals are missing

    Advice to Management

    Take a broom to them and get in ones that talk to each other and agree a shared strategy and vision


  8. "SME Sales Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support in Solihull, England (UK)
    Current Employee - Sales Support in Solihull, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at RWE npower full-time (More than 3 years)

    Pros

    Salary
    Location
    Immediate team work well together
    Lots of work due to lack of investment in systems

    Cons

    Antiquated systems, processes
    Lack of investment
    Poor management
    Promotion due to friendships rather than ability

    Advice to Management

    Better investment in systems


  9. "Soul destroying & egotistical"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workstream Lead
    Former Employee - Workstream Lead
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RWE npower full-time (More than 3 years)

    Pros

    They have a few brilliant people, who if you're fortunate enough to come across can really help you enjoy work. They also do great community, charity and volunteering work and i was fortunate enough to go to the Amazon rain forest as part of one of the competitions.

    Cons

    The senior and executive management team are completely disjointed from the people. They refuse to listen, take on board advice or nurture talent (on the whole.) Graduates are placed on a pedastool and the vast majority of them are egotistical and lack business acumen. IT systems are out of date and hinder rather than help customer service, with the amount of travelling required between sites being ridiculous. Comments of racism have also been raised, however not confirmed. They live by a set of 'critical behaviors' which are empty words and not followed through.

    Advice to Management

    Listen to people. Have equal playing fields for all. Nurture talent and don't think standard 'training courses' fix all things. Admit when you're wrong and don't be so egotistical


  10. "no surprises about the bad press"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I cant think of a good reason to work there

    Cons

    long hours, could not go home until target was met. very bad work- life balance. taking time out for lunch became a luxury of being on target rather than a legal and health requirement


  11. Helpful (1)

    "Clicky and Unprofessional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - PSO in Solihull, England (UK)
    Current Employee - PSO in Solihull, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at RWE npower (Less than a year)

    Pros

    The only pro is that its close to John Lewis!

    Cons

    They state they are a flexible working environment - they are not
    The environment is very clicky, mostly friends of friends work here
    They lied about my job profile, told me it waste thing, when it was another
    They expect you to work over and above office hours
    One of my team meetings consisted of my manager trying to put a full aero in his mouth
    I am a contractor and the perm staff were able to see my timesheet with hoe much i earned, which caused problems
    Internally the business are still struggling, there is no staff moral and constant murmers of further lay offs


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