Rabobank America Customer Service Representative Reviews | Glassdoor

Rabobank America Customer Service Representative Reviews

Updated July 23, 2017
8 reviews

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Customer Service Representative

1.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Rabobank America CEO Mark Borrecco
Mark Borrecco
1 Rating

Employee Reviews

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Pros
  • Benefits are not bad, work life balance is acceptable for a bank (in 4 reviews)

  • Fair pay, good benefits, friendly environment (in 6 reviews)

Cons
  • Otherwise serious low pay scale and not the most experienced retail banking staff overall (in 6 reviews)

  • Long hours make it difficult to balance home and work life (in 4 reviews)

More Pros and Cons

  1. "It was okay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rabobank America full-time (Less than a year)

    Pros

    Mostly everyone was friendly. Nice bosses.
    Good benefits.
    Not too pushy on sales/quotas for employees.

    Cons

    -very low pay
    -difficult to grow in company
    -unappreciated
    -low moral

    Advice to Management

    Appreciate and pay your emplotees more


  2. Helpful (1)

    "Miserable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook

    I have been working at Rabobank America full-time (Less than a year)

    Pros

    Good benefits
    Weekends off
    That's about it

    Cons

    Low pay
    over worked
    Under appreciated
    Understaffed
    Lot of gossip

  3. Helpful (3)

    "Rabobank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newbury Park, CA
    Former Employee - Customer Service Representative in Newbury Park, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Rabobank America (More than 5 years)

    Pros

    Friendly environment to work in.

    Cons

    Did not pay enough for the amount of work an employee had to do

    Advice to Management

    Treat employees better


  4. "Great place to work and learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Oak View, CA
    Former Employee - Customer Service Representative II in Oak View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rabobank America part-time (More than a year)

    Pros

    Reasonable salary
    accesible management
    good learning stipends

    Cons

    Hard to develop a career


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in El Centro, CA
    Current Employee - Customer Service Representative II in El Centro, CA
    Recommends
    Approves of CEO

    Pros

    4 weeks paid vacation, benefits for part-time employees, don't work weekends at the branch I am at

    Cons

    In store branches are open Sundays and most holidays


  6. "Overall, I think the work environment was good."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Goleta, CA
    Former Employee - Customer Service Representative II in Goleta, CA
    No opinion of CEO

    Pros

    Great people work in that particular office

    Cons

    Worked entirely too much overtime!

    Advice to Management

    Provide rotational education in loans department and others.


  7. "Moral"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II
    Current Employee - Customer Service Representative II
    Doesn't Recommend
    No opinion of CEO

    Pros

    All of the benefits and the people

    Cons

    Having you give them vacation request in January when you just finished Christmas not knowing what your plans are for the year. Having sick time is great if they didnt make you feel guilty for staying home to get better and not going to work to share your illness. So people just come to work sick and spread what ever is going around .

    Advice to Management

    Just don't forget the employee's who are working in the front lines of this company.

  8. "OK place to work but low pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II
    Former Employee - Customer Service Representative II
    Approves of CEO

    Pros

    Great benefits for full and part-time employees and 3 weeks vacation for new employees.

    Cons

    Poor compensation in comparison to other banks. Raises are minimal, about 1-3% of your annual salary.

    Advice to Management

    Middle-management needs to be reviewed for professionalism and competency.