Rack Room Shoes Reviews | Glassdoor

Rack Room Shoes Reviews

Updated February 7, 2017
152 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
Rack Room Shoes President and CEO Mark Lardie
Mark Lardie
49 Ratings

152 Employee Reviews

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Pros
  • They had a very good employee discount program while I was there (in 14 reviews)

  • Most stores also have extremely flexible hours to work with any schedule (in 14 reviews)

Cons
  • Cons are same as any other Part time work; low pay and monotonous tasks (in 11 reviews)

  • Little to no staff and having to work a lot of hours (in 5 reviews)

More Pros and Cons

  1. "Loved it, great first job"

    Star Star Star Star Star
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Neutral Outlook

    I have been working at Rack Room Shoes part-time (More than 5 years)

    Pros

    Great job for a part time position! The management is warm and friendly and helps you with anything you need to succeed.

    Cons

    The pay is too low


  2. "Rack Room Shoes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Sales Associate in Jacksonville, FL
    Current Employee - Sales Associate in Jacksonville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rack Room Shoes (More than a year)

    Pros

    Friendly co-workers and simple job

    Cons

    Short shifts and lots of weekends


  3. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Assistant Manager
    Current Employee - Lead Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rack Room Shoes full-time (More than 5 years)

    Pros

    Easy, flexible schedule, great benefits to full time employees

    Cons

    Poor pay, lots of tasks with no payroll to complete them

    Advice to Management

    Something's should not be handled at the store level. Way to may tasks to be completed with not much payroll.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Okay for starting job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Rack Room Shoes part-time (More than a year)

    Pros

    Job is not bad for those starting their first job. Employee discount is great and they are flexible on working around for those still in school taking classes

    Cons

    The hourly pay is abysmal, all those long hours and the pay just doesn't cut it. You still get a raise but it's up to the regional manager to decide, NOT the store manager. So you can work hard and the regional manager can reject your plea for a pay raise.

    As working in retail, you're bound to encounter rude customers who destroy shoe aisles without question. Sometimes towards the end of closing time, there's always at least one family coming in like 5 minutes before closing to camp out and don't care if they're holding up the store.

    Biggest issue is Rack Room Rewards. Seriously? Nobody buys shoes that often for such a rewards program. Managers get on your case if can't sign up enough people for Rewards and they chew you out if you're loyalty is low. Ridiculous!

    Advice to Management

    How about raising the pay, no wonder the turnover rate is so high. This company pays their workers such a low hourly pay and they act all surprise when they leave? This isn't rocket science. If this company pays them a decent salary, maybe more people would be willing to stay longer.

    Stop forcing sale associates into trying to sign up customers for rack room rewards, the idea of how good you are at your job depends on how many customers you can trick into signing up for rewards is nonsense. There is no incentive for sale associates to sign up more people. How about giving a bonus.

    Last other thing, cutting hours because a store can't meet its sales goal is counter-productive. Rack Room Shoes cuts hours and people leave because there is almost no hours for them. Not only it hurts the sale associates but store management too.

    Seriously, Rack Room Shoes needs to step their game on compensation and pay.


  6. "It's a good little company with values."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Valdosta, GA
    Former Employee - Anonymous Employee in Valdosta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rack Room Shoes part-time (Less than a year)

    Pros

    It's a good job for people in school.

    Cons

    The pay isn't high enough for people leading a household.

    Advice to Management

    Help make the job enjoyable for the employees.


  7. "Love to Shoe Shop!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Valdosta, GA
    Former Employee - Sales Associate in Valdosta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rack Room Shoes (More than a year)

    Pros

    Great discounts on shoes all the time.

    Cons

    Low pay. Not enough hours.


  8. "Store Operations Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Matthews, NC
    Former Employee - Anonymous Employee in Matthews, NC

    I worked at Rack Room Shoes (More than a year)

    Pros

    Employees are given opportunity for growth within.

    Cons

    Old school thinking, that doesn't move company into this century.

    Advice to Management

    Clean house, bring in new blood.


  9. "Sales associate/cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The scholarship opportunities are amazing! The managers are very nice and understanding for the most part. Your co workers become very close, it's great.

    Cons

    It gets really slow at times and the pay doesn't cover much, overall still a good experience.


  10. "everything from greeting customers to putting out merchandise and doing paperwork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits and PTO are great, flexible hours

    Cons

    Being in a tourist town the summer is blocked out for vacation, they give a lot of PTO but you have a limited time to use it it is not rolled over nor do you get payed for it at the end of the year use it or lose it


  11. "manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits included in the package for all full time employees is quite complimentary. The beneits package is one of the top in the industry.

    Cons

    Some of the more complicated parts of any position in the retail industry can include working with some of the various personalities known commonly as the customers.

    Advice to Management

    Always remember to be open minded and read your employees and customers very carefully, Offer store level benefits to allow convenience on all levels.



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