Rackspace Reviews in London, UK | Glassdoor

Rackspace London Reviews

Updated July 19, 2017
71 reviews

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London, UK Area (UK)

3.9
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Joe Eazor
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71 Employee Reviews

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Pros
Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 63 reviews)

More Pros and Cons

  1. "Strong Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation & Engagement Coordinator in London, England (UK)
    Current Employee - Implementation & Engagement Coordinator in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    The people are amazing to worth with, management is very encouraging around self development and growth. People are very focused on customer experiences.

    Cons

    Sometimes the vision is unclear and the company direction needs to be communicated better.

    Advice to Management

    Keep the staff happy and they will keep customers happy.


  2. Helpful (2)

    "Great place to work - Mixed Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Consultant in London, England (UK)
    Former Employee - Business Development Consultant in London, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Rackspace (More than 3 years)

    Pros

    Great perks, Good people, awesome culture

    Cons

    Management do not understand the wider cloud and technology market. Promotions based on sucking up rather than ability.

    Advice to Management

    promote on merit, hire people who understand the wider technology industry.

  3. Helpful (1)

    "Good company, just not my cup of tea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Service Delivery Manager in London, England (UK)
    Former Employee - Enterprise Service Delivery Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    The company is stable and offers great facilities for staff

    Cons

    The direction is a little muddled. Culture sometimes felt forced

    Advice to Management

    Work on the induction a little, keep close to new starters to make sure they're happy.


  4. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Absolutely fantastic company (not many left out there like Rackspace)!
    A lot of transparency, great work atmosphere, exposure to get involved in driving exciting projects. Very accommodating culture and supportive colleagues and managers.

    Cons

    A bit more structure needed.


  5. Helpful (1)

    "Can it break out of SMB mindset"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Nice people, great office, exciting industry

    Cons

    Stuck in SMB mindset, everything driven from US, endless meetings


  6. Helpful (1)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in London, England (UK)
    Current Employee - Sales Representative in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    In the past it has been an amazing place to work with a great culture but this is slipping as time goes on

    Cons

    Losing some of the things that used to make it such a special place to work

    Advice to Management

    Pick a direction and go with it


  7. "Lead Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Infrastructure Engineer in London, England (UK)
    Current Employee - Lead Infrastructure Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Amazing atmosphere, work environment. Opportunities all around. Fun and games, work hard, play hard. Facilities are top notch, 24/7 gym, kitchen, food.
    Friends and Family and Full Transparency are my favourite company values.

    Cons

    Getting FatSpace, the fact that we have food all around, cakes to celebrate birthdays, etc, don't help staying in shape. There is a 24/7 gym and table tennis tables heavily used but enjoying your work doesn't help stopping.

    Advice to Management

    More Transparency, in the sense that

  8. Helpful (3)

    "Rackspace UK as a technical employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Engineer in London, England (UK)
    Former Employee - Linux Engineer in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 8 years)

    Pros

    A good place to get entry level experience, lots of exposure to different technologies.
    Teams are generally tight knit, caring and effective.

    Cons

    Inconsistent, incoherent strategies - might change with Apollo takeover.
    Management aggressive and ineffective, habit of surrounding with friends.
    Long term not sure if there is much future with their Amazon strategy and aversion to spending money

    Advice to Management

    Listen to the experienced employees, stop surrounding yourselves in a bubble. Get back to the open and respectful communications that kept people informed. Stop pivoting every quarter.


  9. "Good working environment and good people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    Good Culture
    Talented People
    Pride themselves on customer service
    Fun working environment
    Free food

    Cons

    Pay is probably a little below market rate.

    Advice to Management

    Keep remembering the little people.


  10. "Rackspace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    Great community. A collection of people who want to provide the best for the customers and really want to achieve that. People help each other. The office environment is sometimes a bit crazy, but in a good way.

    Cons

    If you like quiet and monotone everyday jobs, you may not like this place on the long term.
    Did I mention it's a crazy place? Not for the enterprise/MNC tie and suits types.

    Advice to Management

    More clarity about the ongoing changes would improve the view on management. Less and better tools please!!


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