Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated November 23, 2017
1,214 reviews

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3.5
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Joe Eazor
25 Ratings

1,214 Employee Reviews

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Pros
Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. Helpful (3)

    "Fantastic People with Need to Focus!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Smart, fun, kind, energetic and eager-to-excel Rackers; Great life-work balance; Terrific environment; Three top execs seem terrific. Apollo actually adds tremendous value and guidance.

    Cons

    No salary raises AT ALL- not even to cover increases in insurance payments- even when you majorly move the needle! Very discouraging especially when many Rackers are Slackers... especially "Managers".

    Advice to Management

    Cut the goof-off dead weight! Reward the best workers so they will keep up their good work and STAY! Clearer vision. Get the changes over with and then heads down!


  2. Helpful (1)

    "Online Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    This position could be okay, with some major transformation.

    Cons

    I would advise against the Online Specialist position, for several reasons:

    You know all the PTO you get offered at Rackspace? Don’t expect to get to use it, as your time off from work directly negatively impacts your chances of hitting goal for the month.
    Welcome to micro-management. You are measured on how many phone calls you take / how many chats you take / how your chat interactions rate you and how many of your interactions turn into leads/opportunities.
    We receive more support calls and random directory calls than actual sales inquiries, many days you feel like a member of the front desk phone team, just transferring random calls around Rackspace.
    You don’t have a clear career path designated after Online Specialists, the usual path is to move into Acquisitions sales but there’s an us-versus-them mentality between the Online Specialist team and the Acquisitions team, so it doesn’t exactly pose as a good next-step career option.
    The Online Specialists have a quota you have to hit each month and the numbers are carefully calculated out so that you’re tied to your seat all day every day, trying to get all the interactions you can get, in order to hit goal.
    There’s a lot of red tape and a lot of unwritten rules, some demoralizing feedback and comments from Directors/Managers definitely happens.
    The most frustrating part is the fact that our systems are very flawed and the internal sales departments all operate within their own silos, creating division among the different sales departments. For example, Online Specialists pass leads, in order to meet a monthly lead goal and maybe the leads aren’t the greatest quality, then the Acquisitions team receives the leads and are disgruntled about the low quality of leads they receive from the Online Specialist. Causing a situation where the Online Specialists are viewed as incapable or low quality, when we really aren’t, we just have our individual goal we are trying to hit, so we don't get written up or fired.
    When you work your pipeline and call your potential leads, you lose your spot in the phone queue, putting you at the bottom of the list, we are told statistics show we receive the majority of our leads from phone interactions, so imagine having to wait an hour to receive a potential sales call, just to lose your spot in line when you make an outbound call, making you have to wait another hour to receive a call (which likely won't even be a sales call).
    You also have a director, two team leaders and an onboarding specialist, all to manage a chill group of about 18 Online Specialists – Hello redundancy.
    You might be told during your interview that you can move anywhere after a year in this position, however there are several people in Online Specialist roles who are unable to move anywhere internally and there’s not any development assistance happening from leadership. You’re kind of viewed as “flawed” if you’re not out of this role within a year.
    With Apollo acquiring Rackspace, every penny is scrutinized right now, so the future isn't really clear.
    Lastly, if/when your day does come and you finally nab a different internal position, you are severely low-balled and you have to battle it out to receive a decent offer because Recruiting will base your new offer off of your current base salary of 35K, (minus your commission).

    Overall, the vibe I get is the Online Specialist position is not a great launching pad into greater things at Rackspace.

  3. "Long Term Commitment to Success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    There has always been a culture of doing the right thing at Rackspace, both for customers as well as for employees. Many of the employees there have chosen to stay over 10 years, despite being heavily recruited elsewhere. It is truly an inspiring mission.

    Cons

    Big cloud disruption (AWS, Azure) over the past 5-10 years has led to multiple strategies & C-Level changes, which has created overall confusion in the marketplace as to what services Rackspace truly provides for customers.

    Advice to Management

    With a clear, concise, and distinct value proposition, and efficient operating model, Rackspace can truly dominate the cloud services industry.


  4. "Director, Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Sales
    Former Employee - Director Sales
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    A very strong product story on paper with the ability to sell nearly all of the world's leading private and public Clouds; AWS, Azure, Google, Azure Stack, Openstack, VMware SDDC and soon to be Alibaba Cloud w/the Datapipe acquisition. Strong past company culture which it's trying to hard to retain. Overall....it was an amazing place to work.

    Cons

    Rackspace is still managing through a heavy decline in their global business (the lingering impacts transitioning from a heavy dedicated hosting customer base to Cloud) while trying to broaden their extended Cloud portfolio as noted above in the "pro's" section. Growing pains are rampant. Support and Implementation is very disconnected across the Cloud products. Nearly all SLT has turned over which has a current impact on morale and culture. However, Backspace still has deep perseverance and some amazing Rackers so they will find their way to positive growth again and will likely find their mojo again with the culture. it may be bumpy for the next year, but there will also be a a lot of opportunity for growth for current Rackers in that bumpiness.

    Advice to Management

    One customer, one implementation, one support model!
    Focus hard on finding new ways to retain morale and culture. It's always been a key ingredient to success!
    Focus on further market differentiation in tools, automation and support. There is currently not enough differentiation for a customer to choose RAX over going direct with AWS, MSFT etc.


  5. "Meh"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Great co works, great culture.

    Cons

    Company is struggling to find their identity.


  6. "Fun Place, Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    The culture was excellent, it was fun place and co-wokers were awesome.

    Cons

    The pay was very low compared to industry.

    Advice to Management

    Not sure who management is anymore.. things have changes alot since my time there.


  7. "The culture is still alive in some areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Support Engineer in San Antonio, TX
    Current Employee - Enterprise Support Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    You'll still find yourself working among some of the most charismatic and intelligent people in the industry.

    Cons

    Sometimes confused and misguided leadership chain. Historically a revolving door for director and higher level positions.

  8. "Good but not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 8 years)

    Pros

    Good pay, benefits, working environment, new challenges

    Cons

    Lack of focus, inability to drive through to completion, constantly changing focus

    Advice to Management

    Be careful that you understand how your leadership style will fit in a constantly changing environment with many distractions.


  9. "Product Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Antonio, TX
    Current Employee - Product Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Outstanding company..Feels more like a family..

    Cons

    Too many levels of management..Most are unnecessary..

    Advice to Management

    Trim redundant positions..


  10. Helpful (11)

    "10+ year employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Operations Technician
    Current Employee - Data Center Operations Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    Nice vacation plan.
    Reduced price or free drinks, such as sodas or energy drinks.
    Willing to provide access to online training and assist with various certifications.

    Cons

    Since the last takeover, things are looking down.
    Bonuses have stopped.
    Raises are trivial or non-existent.
    We can't backfill positions due to a hiring freeze that has been in effect for far too long.
    Since we can't backfill, management won't get rid of bad employees; I guess better a warm body than nothing.
    Senior people are leaving at a worrisome pace.
    The vast majority of Rackspace's upper management has been replaced and the new people seem to see us as walking dollar signs and not much else.
    I could go on, but basically employee perks are being slowly taken away, systems aren't being updated, and the new management is doing their best to make it worse.

    Advice to Management

    We're a couple of years away from being yet another giant soulless company. It will be very hard to provide "fanatical support" with unmotivated employees. It will take years to get back what you've willingly thrown away already. Start doing raises. Get rid of the hiring freeze. Listen to your underlings; at least a couple of us still care, but nobody's listening.


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