Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated November 16, 2017
1,212 reviews

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3.5
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Joe Eazor
24 Ratings

1,212 Employee Reviews

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Pros
Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. Helpful (3)

    "Fantastic People with Need to Focus!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Smart, fun, kind, energetic and eager-to-excel Rackers; Great life-work balance; Terrific environment; Three top execs seem terrific. Apollo actually adds tremendous value and guidance.

    Cons

    No salary raises AT ALL- not even to cover increases in insurance payments- even when you majorly move the needle! Very discouraging especially when many Rackers are Slackers... especially "Managers".

    Advice to Management

    Cut the goof-off dead weight! Reward the best workers so they will keep up their good work and STAY! Clearer vision. Get the changes over with and then heads down!


  2. "Long Term Commitment to Success"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    There has always been a culture of doing the right thing at Rackspace, both for customers as well as for employees. Many of the employees there have chosen to stay over 10 years, despite being heavily recruited elsewhere. It is truly an inspiring mission.

    Cons

    Big cloud disruption (AWS, Azure) over the past 5-10 years has led to multiple strategies & C-Level changes, which has created overall confusion in the marketplace as to what services Rackspace truly provides for customers.

    Advice to Management

    With a clear, concise, and distinct value proposition, and efficient operating model, Rackspace can truly dominate the cloud services industry.

  3. "Director, Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director Sales
    Former Employee - Director Sales
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    A very strong product story on paper with the ability to sell nearly all of the world's leading private and public Clouds; AWS, Azure, Google, Azure Stack, Openstack, VMware SDDC and soon to be Alibaba Cloud w/the Datapipe acquisition. Strong past company culture which it's trying to hard to retain. Overall....it was an amazing place to work.

    Cons

    Rackspace is still managing through a heavy decline in their global business (the lingering impacts transitioning from a heavy dedicated hosting customer base to Cloud) while trying to broaden their extended Cloud portfolio as noted above in the "pro's" section. Growing pains are rampant. Support and Implementation is very disconnected across the Cloud products. Nearly all SLT has turned over which has a current impact on morale and culture. However, Backspace still has deep perseverance and some amazing Rackers so they will find their way to positive growth again and will likely find their mojo again with the culture. it may be bumpy for the next year, but there will also be a a lot of opportunity for growth for current Rackers in that bumpiness.

    Advice to Management

    One customer, one implementation, one support model!
    Focus hard on finding new ways to retain morale and culture. It's always been a key ingredient to success!
    Focus on further market differentiation in tools, automation and support. There is currently not enough differentiation for a customer to choose RAX over going direct with AWS, MSFT etc.


  4. "Meh"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time

    Pros

    Great co works, great culture.

    Cons

    Company is struggling to find their identity.


  5. "Fun Place, Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    The culture was excellent, it was fun place and co-wokers were awesome.

    Cons

    The pay was very low compared to industry.

    Advice to Management

    Not sure who management is anymore.. things have changes alot since my time there.


  6. "The culture is still alive in some areas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Support Engineer in San Antonio, TX
    Current Employee - Enterprise Support Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    You'll still find yourself working among some of the most charismatic and intelligent people in the industry.

    Cons

    Sometimes confused and misguided leadership chain. Historically a revolving door for director and higher level positions.


  7. "Good but not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 8 years)

    Pros

    Good pay, benefits, working environment, new challenges

    Cons

    Lack of focus, inability to drive through to completion, constantly changing focus

    Advice to Management

    Be careful that you understand how your leadership style will fit in a constantly changing environment with many distractions.

  8. "Product Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Antonio, TX
    Current Employee - Product Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Outstanding company..Feels more like a family..

    Cons

    Too many levels of management..Most are unnecessary..

    Advice to Management

    Trim redundant positions..


  9. Helpful (10)

    "10+ year employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Operations Technician
    Current Employee - Data Center Operations Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    Nice vacation plan.
    Reduced price or free drinks, such as sodas or energy drinks.
    Willing to provide access to online training and assist with various certifications.

    Cons

    Since the last takeover, things are looking down.
    Bonuses have stopped.
    Raises are trivial or non-existent.
    We can't backfill positions due to a hiring freeze that has been in effect for far too long.
    Since we can't backfill, management won't get rid of bad employees; I guess better a warm body than nothing.
    Senior people are leaving at a worrisome pace.
    The vast majority of Rackspace's upper management has been replaced and the new people seem to see us as walking dollar signs and not much else.
    I could go on, but basically employee perks are being slowly taken away, systems aren't being updated, and the new management is doing their best to make it worse.

    Advice to Management

    We're a couple of years away from being yet another giant soulless company. It will be very hard to provide "fanatical support" with unmotivated employees. It will take years to get back what you've willingly thrown away already. Start doing raises. Get rid of the hiring freeze. Listen to your underlings; at least a couple of us still care, but nobody's listening.


  10. Helpful (1)

    "A company that has lost its way..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive
    Current Employee - Sales Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Some of the smartest and most creative people I’ve had the pleasure of working with.

    Many people still care about customer-centricity and “Fanatical Support” but lack the means to execute given the cuts.

    Cons

    New senior leadership is way over their head with a legacy telco mentality. You can’t expect executives to flourish in a services company when their careers were spent in “denial of service” industries and companies.

    In-fighting amongst specialist groups and sales teams due to poor alignment between compensation and sales quota plans, internal product competition & cannibalization (Legacy dedicated business competes with Azure, AWS & GCP services), terribly ineffective sales enablement and SDR groups.

    Support and sales morale is very low due to attrition, combined with an inability to get new hires on board at the rate we need them. This has resulted in considerable disengagement and lethargy across multiple areas of the business.

    Advice to Management

    Be available beyond the monthly open book meeting and communicate more internally. Talk to the folks in front-line support and field sales and get their perspectives outside of the “Echo Chamber”. It’s disheartening to know that some of our newest Executive leaders, who have been in role for at least a quarter, haven’t even met with the teams that fall under their organizational structure.

    You can’t cut your way to the top by cutting roles with no backfills and expect high-caliber results, unless you’re truly investing in automated processes to help narrow the gap, specifically in SDR and support functions.

    Insanity is doing the same thing and expecting different results; we’ve seen this with 2 CEO changes and numerous senior level marketing and sales leaders (too many that I’ve honestly lost count).


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