Rackspace Reviews | Glassdoor

Rackspace Reviews

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Found 1398 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
61%
Recommend to a Friend
52%
Approve of CEO
Rackspace CEO Joe Eazor
Joe Eazor
105 Ratings
Pros
  • "Great Work Environment, substantial remote workforce, excellent work/life balance(in 88 reviews)

  • "Relevant offerings and great culture(in 119 reviews)

Cons
  • "Lack of work life balance for those in 24/7 roles(in 34 reviews)

  • "Incompetent middle-management pits employeees against one another as opposed to fixing problems(in 65 reviews)

More Pros and Cons
  1. Featured Review

    Helpful (13)

    Customer Obsessed and Incredible People

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than 9 years

    Pros

    Vision is unchanged: to be recognized as a world-class service company Team-based Culture that promotes ownership Pushes decision making to those working daily with customers Leaders who are regularly thinking about improving customer experience and driving employee engagement Opportunity for those willing to put in the work

    Cons

    Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment Can lead to change fatigue if communication is unclear

    Advice to Management

    Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!) Continue ramping up the communications to employees

    Rackspace Response

    September 17, 2018Employee Experience Analyst

    Your feedback is greatly appreciated and so is your service to the company. Thank you for being a promoter of Rackspace!

  2. Best Employer I have ever had

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Global Support Technician II - Linux in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than a year

    Pros

    There is a strong culture here that is embodied in every racker: the dedication to providing finantica support, not just to our customers, but to other Rackers. After joining the company, I can see why their interview process is the way it is. I have worked call center tech support for 5 years. Rackspace is NOT a call center job, but it does have quite a few elements of the tech support roles I came from. My previous...

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    Cons

    If I had to really nitpick and pull out something negative, it would be the communication between departments. It's not horrible, but it could be better.

    Advice to Management

    Keep the culture alive & continue on the path that we are progressing through now. I see the current process changes and they are making us better as a company!

    Rackspace Response

    January 2, 2019Global Talent Brand Manager

    Thanks for your review! Happy to have you on our team and supporting our customers.

  3. Greatest place I ever worked because of the people

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time for more than 6 years

    Pros

    The people who I worked with were amazing. I loved going to work every day.

    Cons

    When the company went private the freeze on spending and headcount in our business unit really hurt us.

    Advice to Management

    Not much they can do until the current situation concludes.

  4. Making cloud less complex

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time for more than 9 years

    Pros

    Rackspace is still very relevant in the cloud market and continues to reinvent itself. If you are looking to get into this space, then Rackspace is a good place to start. You have opportunities to get training and develop skills in this market.

    Cons

    Still very Texas centric, sometimes makes it tough if you work in the field.

  5. Helpful (1)

    Good

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Linux Systems Administrator in San Antonio, TX

    I have been working at Rackspace full-time for more than a year

    Pros

    Easy not bad its good

    Cons

    Cool idk nothing bad though

    Advice to Management

    Idk

  6. Good & Bad, some out weigh the other

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineer 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rackspace full-time for more than 6 years

    Pros

    Pay was good. Benefits was good.

    Cons

    1) Not all locations are the same. I.E. designated area's for Ping Pong, games, etc. So, depending on your location, depends on what activities you have. 2) Do not have a company wide policy for smoking, nor breaks. 3) Not all managers have the same guidelines to follow. 4) Many folks left when they merged with Tri Core & Datapipe. Did not see management retain/offer these folks anything.

  7. Helpful (1)

    Being a Valued Member of a Winning Team on an Inspiring Mission

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Linux Engineer in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time for more than 9 years

    Pros

    Rackspace is highly focused on ensuring you have a great experience. They are one of the better employers in San Antonio (even though they have slipped quite a bit in the industry). Looking back, the thing I miss the most is the feeling of working with family and friends. It's tough to build that and Rackspace has done a great job from that aspect. I'd say the biggest benefit from a compensation perspective would be the...

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    Cons

    Rackspace was an amazing place to work, but now it's just cool. Overall, leadership has been completely gutted a number of times over and it continues to happen. These decisions aren't inspiring for anyone. There used to be a sentiment that you could work hard and the most talented would rise to the top. Now, almost every single one of the SLT members are an external hire which sends signals to all current Rackers...

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    Advice to Management

    I know a lot of great work is being done to make the experience better, but you have to really focus on Rackers. The brand in the tech community is suffering which makes it harder to attract talent. I'd also recommend that you try putting existing rackers in leadership positions. It's inspiring to see others work hard and succeed.

  8. Helpful (1)

    Great Foundation, for the Next Move

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Solutions Architect in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time for more than 9 years

    Pros

    Excellent culture and atmosphere for the entry level person . Money isn’t everything, it’s the people around you. That’s the workplace Rackspace promotes. Great place for the college grad looking to get that base level knowledge. Or great place for the entry level tech looking to specialize.

    Cons

    With a great environment comes a few downsides like low salary, unappreciation, and lack of leadership. There can be high turnover in sales leadership, but another sales leader is always ready to step up, and bring their new ideas. From a support perspective you are over worked and always graded on your metrics. Most techs are buying their time until the next move.

    Rackspace Response

    January 23, 2019Global Talent Brand Manager

    Hi Racker - thanks for your review. Rackspace is a destination for all levels of talent to grow their career and we're happy you had the opportunity to learn from your peers. As we continue to evolve our business to meet the needs of our global customers, we experience changes on ...

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  9. Nework Engineer

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Rackspace full-time

      Pros

      The overall environment is positive

      Cons

      little encouragement for career growth.

      Rackspace Response

      January 21, 2019Global Talent Brand Manager

      We're disappointed to hear that you experienced little encouragement for career growth, as learning and growth opportunities are extremely important at Rackspace. Rackspace University, our internal training & development department, is here to help Rackers get to their next step. ...

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    • Helpful (5)

      But, this is "Rackspace"!

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in San Antonio, TX
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Rackspace full-time for more than 6 years

      Pros

      The people are some of the best and most talented I have ever worked with.

      Cons

      As soon as a company comes into San Antonio requiring these types of talents they will be filled quickly. Rackers will leave in droves. There is absolutely no room for growth. You may get promoted from L1 to L2 but your job will be exactly the same. Most front line managers are alright. Middle management is horrible. I didn't even know Earthlink(Yes, the company) was still around until we got their CEO.

      Advice to Management

      Too many Chiefs not enough Indians. Firing 50% of middle management is a good start. Use that money to pay the front line Rackers, you know the ones supporting a support as a service company.

      Rackspace Response

      January 23, 2019Global Talent Brand Manager

      Rackers are amazing! Super glad you were able to learn from great people during your time at Rackspace. We pride ourselves on our ability to grow careers, whether it be through hard-earned promotions and/or taking advantage of the training offered through our internal training department, ...

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    Found 1398 reviews