Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated May 22, 2018
1,297 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Joe Eazor
63 Ratings

1,297 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great Work Environment, substantial remote workforce, excellent work/life balance (in 85 reviews)

  • Great culture and the employees are amazing (in 113 reviews)

Cons
  • Some major changes to work life balance without your input (in 32 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Left RAX and came back, couldn't find a better place than RAX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Antonio, TX
    Current Employee - Account Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Rackspace allows me family time, Work from home when needed, plenty of time off to get things done. My boss is the best boss ever (RM), my team is great, we have fun while we work hard but I can't imagine being anywhere else other than Rackspace. I left in nov 2016 and was back may 2017. Never again I'll leave this place. Team outings, video games, team lunches, friends and family values. But don't get me wrong we do work hard.

    Cons

    Everything about Rackspace to me is a blessing. The Cons were hard on other companies I work for. Not here. It's all balanced in my view.

    Advice to Management

    My leaders - just keep doing what you're doing. Keep showing you care for us not only as the professionals we are but the people we are as well outside of Rackspace. Let's keep the culture alive and make this the best company to work for, for the next 30 years!


  2. "Changing but Excellent Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    * Work/Life Balance
    * Ability to take ownership
    * Voice is heard
    * Growth Opportunities

    Cons

    Transparency is not what it used to be
    Management is Revolving Door

    Advice to Management

    Get back to core values, keep Rackers informed

  3. "SAN Storage Engineer IV"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Flexible work hours. Ability to work from home on occasion if needed. Very supportive of employees that have been involved in serious health changes in their lives.

    Cons

    Pay is less than industry standards for many jobs. Sales oriented focus internally.

    Advice to Management

    While sales are important to grow and continue the business but so are the people that provide the day to day support. Invest in real tools to help support personnel to do their jobs. Enable customer access to more data about their accounts.


  4. "SAP Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Freedom, no micromanagement, good pay and benefits, flexible working environment.

    Cons

    Culture lacks clear direction forward, not as cutting edge as other consulting firms.

    Advice to Management

    Invest more in people, develop internal talent.


  5. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Rackspace full-time

    Pros

    Best people I’ve ever worked with. Smart and driven, keep you on your toes

    Cons

    Private equity is a grind. New execs are rarely in the office. Layoffs are expected regularly now

    Advice to Management

    Stop hiring CEO’s old buddies who aren’t engaged. Boost the benefits, they aren’t competitive


  6. Helpful (1)

    "Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    Very relaxed placed to work. As long as you get your job done, all else is up to you, pretty much.

    Cons

    Pay is not very competitive.


  7. Helpful (1)

    "Decent place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    - Interesting work
    - Progressive tech stack
    - Company focuses on core values of providing value to customers

    Cons

    - Management turnover is incredibly high
    - Lots of silos
    - See two points above

    Advice to Management

    - Take advantage of your own internal expert resources for your internal tech needs
    - Dog food your own product offerings and services

  8. "Great Place to Grow & Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Administrator II in Los Angeles, CA
    Current Employee - Linux Administrator II in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Excellent opportunity for growth; Ample free training; Great personnel in the support department; Best front line supervisor I've ever had, including the military

    Cons

    Frequent reorganizations; Many changes since Apollo acquisition; Not all career paths open to remote workers

    Advice to Management

    Be more remote inclusive in all tracks. Be transparent in company direction. Take input from front line workers.


  9. Helpful (4)

    "Now owned by private equity and starting to act like it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Standard large tech company flexibility and benefits.

    Cons

    There is conflict in execution of the corporate strategy as all of the executive leadership is new and has been replaced by the private equity firm intent on maximizing profits. This would not necessarily be negative if they weren't having to filtered their message through and entitled wall of long-term employees at the director and VP level who care more about their relationships inside and outside the company than they do on the business goal. If you don't have to rely on that layer of management the company is a fine place to work.

    Advice to Management

    The problem at Rackspace has always been vision translation at the director level. Many of them have been promoted to VP so you now have two layers which need to be addressed.


  10. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Technician
    Former Employee - Customer Service Technician
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    Great pay, awesome culture and my management was wonderful too

    Cons

    Only full time but that's what didn't work with my school schedule also tech support but a jobs a job


Showing 1,297 of 1,347 reviews
Reset Filters