Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated March 29, 2017
1,062 reviews

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3.6
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Rackspace CEO Taylor Rhodes
Taylor Rhodes
334 Ratings

1,062 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 68 reviews)

  • Great Culture of customer care and support (in 81 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Lots of dysfunctional middle management that don't fully understand their teams and objectives (in 61 reviews)

More Pros and Cons

  1. "Field sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Enjoyable work from home option

    Cons

    Difficult to communicate internally due to size of company

    Advice to Management

    Thin unnecessary sales specialist headcount


  2. "Great Comapny"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Account Manager in San Antonio, TX
    Current Employee - Strategic Account Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    The CORE values are remarkable and very much customer/Racker oriented.

    Cons

    Too many changes that don't need to happen.


  3. "Treats employees like family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    Amazing culture and super awesome team members. Extremely smart. Learnt a lot from them.

    Cons

    The senior leadership and company direction kept changing.


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  5. "Great place to work. Good Home/Work Ratio"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist I in Grapevine, TX
    Current Employee - Inventory Specialist I in Grapevine, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace (More than a year)

    Pros

    Very oriented towards the employee while offering a great service towards the cuistomer.

    Cons

    We had some issues with upwards communication.

    Advice to Management

    Keep an open mind towards your inventory techs as well.


  6. "MSP Cloud Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Competitive Market for Rackspace. We are uniquely positioned to gain significant market share.

    Cons

    Great company to work for.


  7. "Accounting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Everybody is professional and passionate about their jobs. Treat each other with respect.

    Cons

    Nothing to say. Keep up the good work!!


  8. "It's all about glitz and glamour"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    The technical issues you will be exposed to and the people you will meet in trying to figure out a solution to those issues are on par with the top in Technology. Your knowledge will greatly expand as long as you are a dedicated employee.

    Cons

    You will be taken advantage of for being dedicated and hard-working. Rackspace does not pay for performance. If you are one of few performers while others fall behind par, do not expect to be rewarded with anything other than a pat on the back. Being the top vs lowest performer has no effect on your compensation.
    The internal structure of Rackspace is nonsense. They have techs on the same team working under different managers in two different departments. Nothing is unified. Many lower level managers have no pull whatsoever and they will just fill your ears will false hope of what they suspect upper mgmt is doing. If things are going well and seem to be getting easier on your daily job, dont expect that to last. Upper mgmt will come down with disruptive changes and say its for the best, then revert those changes 6 months later saying it was a learning experience.
    Plenty of entitled individuals working here and it shows in the amenities that are offered and the way the Rackers whine about not having more.

    Advice to Management

    Pay your top players.
    Actually listen to your employees.
    Get rid of your core values, they are just buzz words that you like to say but you dont live them.


  9. Helpful (8)

    "Stay Away -- Especially from FAWS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Devops Engineer in San Antonio, TX
    Current Employee - Devops Engineer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Good Coworkers
    Free Soda
    Castle is a nice environment
    There are a few really knowledgable people still around

    Cons

    Culture is dead -- Rackspace at this point is bust
    FAWS first shift support manager is one of the worst managers in the company
    Low pay which used to be made up for by the culture
    Not going to retire on the 401k
    Overworked and understaffed
    Management doesn't care about workers, only bottom line, even direct managers at this point don't seem to care
    FAWS VP only cares about builds out the door and not if the support team can actually handle the workload (Hint: they cannot), this will in turn cause a lot of churn due to SLA violations and upset customers
    Finance no longer approving needed recs for new employees

    The first shift manager on FAWS is one of the worst managers I have ever had to work for. Whether it be ego issues, or simply not having a clue what is happening in the organization he continues to surprise me with his lack of managerial skills.
    After we were bought out by Apollo there was some positive outlook. That has changed for the most part. The culture has pretty much been killed. The salaries remain low which used to be made up for by the culture, but that's gone. Stay away if you can.
    A lot of good Rackers were laid off in the last layoff.
    SLT just cares about the bottom line. No matter what happens to the people they just want the numbers to look good. This puts a ton of pressure on the frontline rackers which is only building and not being relieved.

    Advice to Management

    Bring back culture
    Increase pay
    Add benefits
    Fire the remaining middle management that didn't get let go with the layoffs


  10. "Account Receivable Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    great culture, laid back, inspiring, opportunity, family/friend environment

    Cons

    unpredictable, short staff in certain departments,


  11. Helpful (1)

    "Windows Enterprise Administrator"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Pros

    Rackers are the best reason to work at Rackspace. Highly intelligent workforce that is dedicated to customers and each other.

    Cons

    Rackspace in the past few years has moved away from Fanatical Support as its focus and in the process has lost what differentiated it from its competition and what fueled its culture that made it a great place to work.



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