Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated December 16, 2018
1,376 reviews

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3.5
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Rackspace CEO Joe Eazor
Joe Eazor
93 Ratings

Employee Reviews

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Pros
Cons
  • "Lack of work life balance for those in 24/7 roles" (in 34 reviews)

  • "Incompetent middle-management pits employeees against one another as opposed to fixing problems" (in 64 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Customer Obsessed and Incredible People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Vision is unchanged: to be recognized as a world-class service company
    Team-based Culture that promotes ownership
    Pushes decision making to those working daily with customers
    Leaders who are regularly thinking about improving customer experience and driving employee engagement
    Opportunity for those willing to put in the work

    Cons

    Culture can seem 'wide-open' which doesn't work for those wanting very clear, scripted, organized work environment
    Can lead to change fatigue if communication is unclear

    Advice to Management

    Keep learning and finding ways to improve the customer experience (listen to those supporting customers each day!)
    Continue ramping up the communications to employees

    Rackspace Response

    Sep 17, 2018 – Employee Experience Analyst

    Your feedback is greatly appreciated and so is your service to the company. Thank you for being a promoter of Rackspace!


  2. "Best Employer I have ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Support Technician II - Linux in San Antonio, TX
    Current Employee - Global Support Technician II - Linux in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    There is a strong culture here that is embodied in every racker: the dedication to providing finantica support, not just to our customers, but to other Rackers. After joining the company, I can see why their interview process is the way it is.

    I have worked call center tech support for 5 years. Rackspace is NOT a call center job, but it does have quite a few elements of the tech support roles I came from. My previous jobs have all been very restrictive on what you can and cannot do. Some were extreme to restrictive and micro managed. However, for the more restrictive ones, the hiring process and quality of the people they hired were questionable. Sure it opened up more opportunities, but also allowed for people with less integrity & work ethic to join them, which sparks the need for such restrictions.

    At Rackspace, you are treated like a responsible adult. You are issued equipment from day one and are expected to keep up with it as if it were your own. The flexibility of being able to work from home as needed is an awesome perk. The culture and atmosphere in the office is so awesome that you WANT to go in to the office to work. The added benefits in top of that are top notch.

    Cons

    If I had to really nitpick and pull out something negative, it would be the communication between departments. It's not horrible, but it could be better.

    Advice to Management

    Keep the culture alive & continue on the path that we are progressing through now. I see the current process changes and they are making us better as a company!

  3. Helpful (7)

    "Rackspace has lost its way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager of Fanatical Support in San Antonio, TX
    Current Employee - Manager of Fanatical Support in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Most Rackers are great people and fun to work with

    Cons

    Outdated products
    Lack of automation to advance industry
    New executive team has limited strategic vision, causing serious attrition
    Average pay with limited advancement opportunities
    Culture & values that made Rackspace great are gone


  4. Helpful (4)

    "Best decision to leave but loved working there!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    The environment and culture.

    Cons

    The leadership. Pay is low for industry and I know lots of people leave for better pay and that leaves a ton of work for lower level admins without the experience.

    Advice to Management

    People don't leave a company because they don't like it, they leave their manager. There are a lot of managers there that should not be managers and a lot of people leave because of the leadership that is in place there. I left because of leadership and it was the best decision I ever made. Too much politics there to deal with and in the end I enjoyed my time there because it gave me the experience I needed to move forward in my career.

    Rackspace Response

    Dec 3, 2018 – Employee Experience Analyst

    Just like our Rackers, leaders across the global organization are all at different stages in their careers and development. Rackspace has tools and strategies in place to ensure that Rackers are... More


  5. "Excellent Treatment, Fast-Moving Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    Incredible benefits. Excellent leadership. Thoroughly enjoyed time working there.

    Cons

    I'm not one to adapt quickly to change, and there was a lot of change that happened within management during my time there. There were just a lot of incredibly talented and ambitious people working there at that time.

    Rackspace Response

    Dec 3, 2018 – Employee Experience Analyst

    Thank you for your honest review and your time while at Rackspace. Once a Racker, Always a Racker.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Great culture, great opportunities, fabulous training

    Cons

    The company is pivoting and not making the turn as fast as some employees would like.

    Advice to Management

    Purchase cloud reach. Decrease competition and increases market share

    Rackspace Response

    Dec 3, 2018 – Employee Experience Analyst

    Mergers and acquisitions have been a large focus for Rackspace throughout the last 18 months. We are making good progress against our goals but still have lots of work to do. Thank you for being a... More


  7. Helpful (1)

    "Not a stable place to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer
    Current Employee - Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Some great technical challenges
    Great co workers

    Cons

    Everything is about cost cutting. I am considered senior and make too much money per SLT. Public cloud BU is a mess. We are supposed to be transparent, but no one talks about the constant churn of senior employees. It's like they slide it under the rug and hope people ignore it. We do not progress fast enough to keep up with the ecosystem of public cloud. Do not want to pay people market wages, hence more international hiring to keep costs down. Our ELT is just a mess. I wish Rackspace would be frank and just say the culture has died. During open books, people ask tough questions in chat, but they never relay them to the CEO to reply. Things like why do we keep hiring more and more executives.

    Advice to Management

    Look at the NPS comments about your cost cutting efforts and how it is impacting the customer experience. Just flat out tell us all you care about is cost cutting, so people who have a shimmer of hope that things will change can just move on and not get laid off in a few months

    Rackspace Response

    Dec 3, 2018 – Employee Experience Analyst

    We appreciate your feedback and recommend that you share with your manager and/or the Racker Experience team - rackerexperience@rackspace.com. Your voice is important and we want to ensure that your... More

  8. "Great place"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Rackspace full-time

    Pros

    Excellent focus on local community and culture.

    Cons

    More bureaucratic regarding advancement than I would have expected.

    Rackspace Response

    Nov 12, 2018 – Employee Experience Analyst

    Our service culture is the heart of our business! Thank you for your service to Rackspace.


  9. Helpful (5)

    "Vision to destruction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Great People, Great Talent, Excellent work life balance

    Cons

    Joe Eazor and the Executive leadership are starving the company to death. Single vision to squeeze and then sell. Current stress and that of 2019 will be terrible.

    Advice to Management

    Remember People make up the company, not the ELT. People are the best asset and what is the true value of Rackspace.


  10. Helpful (2)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rackspace full-time

    Pros

    Good pay, Bonuses, Options when it was public

    Cons

    No promotion to Executive levels - only bringing people from the outside.

    Advice to Management

    Listen to your employees and promote those thought leaders