Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated June 10, 2017
101 reviews

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Rackspace CEO Taylor Rhodes
Taylor Rhodes
46 Ratings

101 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 73 reviews)

  • Great culture that's hard to duplicate (in 89 reviews)

Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. Helpful (21)

    "Shark infested"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    The people you work with are amazing. A lot of incredible talent and almost universal willingness to jump into any issue.

    Cons

    The people you work for.
    Since Lanham and Sugar Bear left, the management culture, both before and after the buyout is the most selfcongratulatory set of liars I have ever had the misfortune to encounter.
    They squander true talent, and trim operating costs at the expense of the people that were the only true product the company ever had.
    When it became possible to be fired without warning for adhering to what was once a principal of the company mottto, transparency, it was all downhill.

    Advice to Management

    There isn't any to give. A report came out in 2014 that management had has increased by more than 20% and technical resources less than half that, with recommendations to reverse that trend, which was then thrown down the memory hole amd destroyed. Since then, management has gotten bigger,and more vicious.


  2. Helpful (2)

    "A big company that acts like a startup with no plan, direction, or processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Writer in Austin, TX
    Former Employee - Technical Writer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    Some hardworking, talented, and friendly co-workers

    Cons

    Management team was inefficient and created changing priorities or no priorities. Also, there were too many middle managers that would not create standardized processes or did not have a sense of direction. Plus, they didn't realize how inferior their processes were.

    Advice to Management

    Do a reboot! In other words, create efficient processes, lay off the layers of middle management and have a focused list of priorities with noted outcomes.

  3. Helpful (6)

    "Shut Up and Color"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Operations Engineer in San Antonio, TX
    Former Employee - Product Operations Engineer in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Generally friendly coworkers, leaders mentor and have weekly 1x1s.

    Cons

    Rackspace is not a good company. It uses antiquated tools almost irrelevant on the job marketplace. The “leaders” are homegrown, and err to building relationships instead of being thought leaders. If you have an opinion, keep it to yourself or you’ll be seen as going against the grain.
    I used to be a “promoter” of Rackspace, even giving it high marks on the 2017 “Forbes Top 100 Companies to Work For”. I’ve always been a fan of the CEO. However, it was all just an emotional connection.
    In short, it’s just an employer of locals. Rackspace is not a destination employer.

    Advice to Management

    If you're trying to reinvent the company through private equity, it's time to get rid of some of the crusty 10+ year rackers that hide their work from their team so that it cannot function without them... you definitely missed a lot of them with the recent layoffs.


  4. Helpful (10)

    "Sinking ship. Get out while you still can!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QE Manager in San Antonio, TX
    Former Employee - QE Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    There was a time when Rackspace was considered cutting edge in terms of cloud infrastructure management. Today its simply like the titanic which struck this massive iceberg called AWS.

    Now, its just a matter of time before it sinks. The apollo takeover is simply a means to shave off all non-functioning units and reduce Rackspace to nothing more than a technical call center. If you are into tech and considering moving here, I would sincerely urge not to. Unless, you are looking to make a career working in call center.

    Cons

    Rackspace failed not because of Rackers but due to its leadership who just did not knew how to run a billion dollar company. This boat has been adrift ever since 2014. With ineffective leaders, who were barely qualified to run an ice cream shop were running a tech company. Here who you knew or are friends with decided who got promoted as opposed to the work done.

    This was specially true in QE. The QE leadership all the way from VP to Directors are just dead weight on the company. They just formed an inner circle and watched each other's back. Incompetent people were promoted to managers, sr managers and directors. In total, an org ripe with nepotism, whom no one respected and was seen more as an annoyance at best and an incompetent money sucking funnel at worse.

    Advice to Management

    Get rid of the QE org. The add zero value and let the developers manage QE on their own.


  5. Helpful (3)

    "A lot of bad bets made..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    There are pockets of people that really do care about one another and building a relevant company - some are long time rackers, some are new. Compensation is fair - especially if you like in San Antonio (the Fallujah of Texas)

    Cons

    Just a lot of bad bets have been made - most from a position of weakness. Rackspace made bets on both public and private cloud - thinking they'd be able to offer cloud options to their once large install base.... AWS killed their public cloud business - Rackspace could not compete on features and price. Private cloud demand is way less than anyone expected (again, because of AWS success). But that didn't stop Rackspace from charging head first into it - Executive Hubris.
    The FAWS/FAZURE business model is a bit naive - there's no "there there"...AWS or MSFT could easily make those 2 offering irrelevant with some minimal tooling.

    Advice to Management

    Shrink the workforce - and milk that IB for all it's worth. There are some workloads that I'm sure are pretty sticky in your dedicated business....stop spending on all the other nonsense and just support that business.
    Burn the castle down for the insurance money


  6. Helpful (7)

    "Crumbling Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time

    Pros

    Pays high base salaries.

    Cons

    Declining tech company with zero vision. Weak leadership across the board. Majority of the senior leadership have little to no sales experience and have were internally promoted from the support side, which translates into a disorganized sales culture with absolutely no strategy.

    For the past two years leadership has been promoting their new services around AWS and Azure but for FY17 have shifted back their focus back to attempting to sell managed dedicated hosting.

    Weak leaders hire weak talent. Trying to get things done is extremely difficult to the inept and lazy people they hire.

    Advice to Management

    Fire all the leadership and bring in outside talent who understand and have experience running a multi-billion dollar tech company.


  7. Helpful (6)

    "A Shell of What Once Was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    There are probably at least 2 or 3 major US cities worse to live in than San Antonio.

    Cons

    Whatever it may have once been, at best Rackspace is just another IT company today. The decline was ongoing at my departure a few months ago.

    Advice to Management

    Advice to management is, with the exception of a few team leads, ignored and discouraged. There is nothing I can type here I did not offer to management multiple times during my time as a Racker.

  8. Helpful (8)

    "Promises Made, but not kept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Analyst in San Antonio, TX
    Current Employee - Security Analyst in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    When other reviews say you'll learn a lot, they aren't lying. Rackspace is still in the startup mentality mode, even after returning to private ownership. Too many silos of knowledge, and each group writes their own tools. You will be forced into the trial by fire, and have to spend as much time troubleshooting your tools, as doing your job. Your critical thinking skills will gain a huge boost.

    The people, as shown on so many reviews, are great. You are almost guaranteed to be put on a team with incredibly smart people. Who are always willing to go above and beyond.

    You have the opportunity to earn certifications. Some onsite (such as Red Hat), and others such as AWS will be required for your job.

    Fairly standard benefits and pay (see 401(k) note in cons)

    Tons of growing business areas. No shortage of customers wanting the expertise that Rackspace sells, especially on AWS.

    When public, it could be understood that the CEO couldn't admit to the long running talks, but he still took the time to send out a message for employees potentially affected by several different world events, will show up at most events, and in the open office area, has a desk that sees a lot of foot traffic.

    Tons of opportunities to volunteer (with 24 hours paid annually), and meet with others that work all over Rackspace.

    Cons

    No training, except for remote opportunities, which negates a lot of the benefits, and proper mindset, for training.

    Managers are everything. People don't quit jobs, they quit managers, and many organizations internally have too many managers/directors to get actual work done.

    Over promise and under deliver should be the motto for tools needed to do the job. Even if you get the tools, they are often hobbled by lack of support.

    Uncertainty, many positions (support) in the company have well-defined requirements, but others are too loose. You have no idea if you are doing the right job, because you have nothing to compare it to. You have no idea if you are ready to level up, because you have nothing to take to your manager and say I meet these requirements.

    Certifications required that your job doesn't pertain to. Access requirements should be more strict, and some of the required certifications could then drop off the radar. Being too wide open is often a problem, as no one "owns" an issue, and internally people tend to have to fix issues they find, instead of having an expert assist them. Internal support tickets for a 24/7/365 environment often require waiting days, or weeks, for resolution due to the help desk not being 24/7/365 to match the needs of the workers.

    Too many systems. Every project seems half implemented, and oft without any project management. Teams fall off after turning on the "production" environment, and thus everyone fends for themselves. The end result is a series of one-offs doing the same tasks.

    Low 401(k) matching.

    Each team supposedly has a budget for team activities each month, but I have yet to see a team get to use it consistently. Managers and directors, on the other hand, seem to have catered lunches most days.

    Communications. Rackspace communicates widely about events that have little importance for the day-to-day, or the mission, but company-wide HR issues are only acknowledged when you make a request yourself, and sales-pitch style propaganda for important issues.

    Advice to Management

    Invest in your employees with training and conference attendance, without having to man a sales booth.

    Determine the appropriate job requirements for each role. Without job requirements, employees are just showing up for a paycheck, and doing whatever they feel like.

    Give teams the tools to do their job, instead of over-selling customers on products that can't be delivered.

    Ensure Support teams for Operations teams are 24/7/365. If operations can't do their job, because they need support, customers can't be supported by operations.

    Be honest. One of the core values taught at Rackspace is transparency, but too many managers blow smoke instead. Hold your managers to the standards of the core values, and they can hold their teams as such. Without top-down enforcement, the culture will erode, especially in the uncertain times of transforming back into a private company. Take out the fluff in messages. Your employees know what they do day-to-day, be upfront with them about problems, and work together to solve them.

    When HR sees a problem, address it with a communication to everyone who might be affected by it. Don't respond to messages with, we have known about this widespread issue, as it shows a lack of owning a problem.

    Deliver. If you are going to offer a product, either internal or external. Set a date, and hold your teams/managers/directors accountable to meet the date. If they can't deliver the full promise, be open and honest early in the process to get buy-in and reassess priorities.


  9. Helpful (8)

    "Dying culture. Replacing highly-skilled employees in favor of low-skilled, underpaid call center workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Great palliative care for your career as you watch it slowly die.

    Cons

    The "Fanatical" culture is all but completely gone. Customers know it and aren't happy. The company is moving away from offering products to selling costly support packages for AWS and Azure.

    Advice to Management

    There is still a TON of talent holding on to Rackspace's Fanatical culture. Use them! Why hire inexperienced outside candidates when so many loyal Rackers are very well qualified and have so much of themselves invested in the company.


  10. Helpful (13)

    "Think long and hard before accepting an offer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in San Antonio, TX
    Former Employee - Engineer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job, which is marginally better than being unemployed, for now.

    Cons

    They've been acquired by a private equity firm that outright says they are only interested in the profit they can turn until they flip the company. The cutting has begun, you work here at your own risk.

    Advice to Management

    Stop taking good money and throwing it after bad. This advice would only be useful for the former management, who has all either bailed ahead of the privatization. I watched for years as Rackspace wasted opportunity to invest revenue in growing and advancing their profitable practices. Instead, they threw the money at a pipedream (Openstack) and ran the company into the ground. The "culture" they rave about is a lie. Lastly, expect to be held to standards to which the salespeople are apparently exempt. Instead of fixing issues with the sales departments, you'll be spinning your wheels making up for their constant ineptitude.


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