Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated April 22, 2017
1,084 reviews

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3.6
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Rackspace CEO Taylor Rhodes
Taylor Rhodes
349 Ratings

1,084 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great Culture of customer care and support (in 81 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. Helpful (8)

    "Rackspace Has Problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Unique business model, you want to work in IT and live in San Antonio, pockets of really good people

    Cons

    They are very cheap about everything (salaries, equipment, office space, etc), the management about the people who actually do the work stinks, communication from upper management often is filled with lies and half truths, they are trying to offshore more and more stuff to India (especially software development), because they are cheap on salaries they often end up with people in positions they shouldn't be in (you scrape the bottom of the barrel and you often end up with bad employees), too many nontechnical people in technical positions, not enough strong technical people

    Advice to Management

    Get real, grow up, find out what's really going on, do more than worry about cashing out by going public, value your technical people more, realize that some people are worth more and pay accordingly


  2. Helpful (11)

    "Turnover City-they say "Friends & Family"..dont believe it"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great, smart people who really care about the clients. Knowledge base is terrific, laid back atmosphere in the Racker support world.

    Cons

    Very immature decision making, lots of good ol' boy networking, so if you aren't in the club..you're out. Sales culture is pretty unrealistic and turnover is over 50% a year-worst that I had ever experienced. Had lots of potential before, all that has changed with new management that panders to leaders, they are total "yes" men.

    Advice to Management

    Dont believe the hype, treat people the way you say you will..not lip service.


  3. Helpful (12)

    "bad place to work, no career development...Have become a Dell corporate culture of the worst kind"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people, Rackers are great people...Too bad senior management is only focused on their lining their pockets, and selfish objectives

    Cons

    The senior management keeps adding people of their likeness...It seems more undeserving VPs, and directors keep getting added every day.

    Advice to Management

    CEO is just big talker, no action for employees. Lew Mormon is the brain behind the operation but can not execute. HR is noticeably absent from any decisions...The head of HR is a zero factor. Not until these two are sidelined (somehow), can the company move forward.


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  5. Helpful (13)

    "Churn & Burn"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Business Development Consultant in Austin, TX
    Current Employee - Enterprise Business Development Consultant in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great people to work with. Fun atmosphere. Great exposure to top execs from other industries.

    Cons

    Poor management. The good ole boys' club is alive and well. Major division between sales and support. It is sink or swim mentality. No on boarding and customers, co-workers, and you will suffer as you learn the ropes.

    Advice to Management

    Develop on on-boarding process. Train you people and reduce the attrition.


  6. Helpful (12)

    "Learn as much as you can, and leave!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace (Less than a year)

    Pros

    Good pay considering the living expense in San Antonio. Dev ppl are nice. They really focus on their tasks and are willing to help you out if you have trouble in your work.

    Cons

    Too disorganized. Everything is in a mess compared to big companies in the market. They have a long long way to go to be a great company, if they know what they should do.

    Advice to Management

    The company needs a lot of talented ppl, not just a small group. So consider higher educated ppl as well!


  7. Helpful (6)

    "Churn and Burn Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Business Development Consultant in Austin, TX
    Former Employee - Enterprise Business Development Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    They HAD a great culture.

    Cons

    The Good 'Ole Boys Club is alive and well.

    Advice to Management

    Put some educated people from outside of the company in place. Provide training and get rid of handing all of the deals to the "chosen ones".


  8. Helpful (8)

    "Started great, has gone downhill in the past couple of months"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace (More than 3 years)

    Pros

    Occasional outings and lunches, not much else

    Cons

    If you are a brown-noser it is a great place to work, if you are someone who does your job and does it well but dosn't look for a pat on the back, it is awful. This company breeds brown-nosing and snitching on your co-workers.

    Advice to Management

    Go back to the way you were before the corporate way hit.


  9. Helpful (12)

    "Kool Aid Drinkers Please Apply!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Monkey in San Antonio, TX
    Former Employee - Monkey in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Domestic Partnership for Benefits are a positive

    Cons

    To all incoming potentials, stand for who you are and realize that you do not need to drink the corporate Kool-Aid in any corporate environment to realize your future potential. Rackspace will sell you the world and the curly-slide from the third to second or second to first floor in the office (who cares) features in order to entice you to work there. You will also be amazed and impressed by their conference room names which are based on cereals and other generic food products which are familiar to us all - it all seems so fascinating to those who are working in boring normal corporate America and you will gaze with eyes wide open! The coffee bar will become ordinary after a few weeks and you will also have to go through about 6 weeks of brain wash camp to take on their corporate philosophy. It all seems so awesome at first, however, be aware that they are molding you into one of their Kool-Aid drinkers. Hey, if that's for you, that's all good. Waco is just up the road if you need to step it up a notch. For those not local to San Antonio, or if you are relocating from out of state, San Antonio is riddled with gang bangers and more graffiti than I've ever seen even having traveled the continental US and Europe (both east and west). Enjoy the view from your Kool-Aid cubicle because there is not much else to see there. If you enjoy working your life away and quenching your thirst rather than enjoying your life, PLEASE, this is the perfect place for you. Please do not let the smoke and mirrors fool you - this is advice from someone who is subject to the after effect of the brain wash boot camp!

    Advice to Management

    If you have worked there more than 5 years, you truly cannot see the forest through the trees! Sorry, management! You are unable to see what you cannot image because you have worked at that mall for too long!


  10. Helpful (7)

    "Culture only matters at the corporate office, everywhere else it's non existant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Datacenter Operations Technician in Grapevine, TX
    Former Employee - Datacenter Operations Technician in Grapevine, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Full time work, a steady paycheck. Great location if you live in Tarrant or Dallas county but limited by geographical locations otherwise.

    Cons

    No room for advancement unless you wish to move to San Antonio. Leadership asks for complete honesty then retaliates when it is given instead of listening to the honest and candid comments of their employees. Salary is below industry standard. When a worker is unhappy they are replaced instead of engaged in conversation.

    Advice to Management

    Leadership is a skill just like any other. Taking the best technician on the floor and making them a team lead or manager doesn't make them a leader. Pay more attention to your remote sites. Seeing all the perks that the staff at the home office enjoy like play time, free breakfast and such is degrading to the staff at the remote sites who don't get to enjoy all the freebies.


  11. Helpful (7)

    "Heavily political, problems ignored or suppressed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in San Antonio, TX
    Current Employee - Systems Administrator in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    After thinking several long hours about this and discussing with my wife on how our life quality after work ends, I cannot think of a single Pro to this position. In 20 years in the field it's the most dissatisfied I've ever been. The pro of health insurance had many hidden gotchas such as normal vaccines can only be given by the doctor they recommend, but if that doesn't doesn't carry it in the office you need to find a new doctor. Internal interviews are done based on how well you know the team doing the interviews. Heavy politics involved. Your direct manager may be awesome and listen to feedback but their power is very very limited to effect any change.

    Cons

    The blind protection of an "open" culture. Rampant theft in the work space from personal electronics to your lunch. There are no available options to secure your equipment at your desk outside of cables locks that they audit you on, and zero protection on the community fridges. The company refuses to install cameras to assist people in securing their valuables. Cars have been stolen from the parking lot, employees on a weekly basis or more hit-and-run other employee cars however the building has limited external security and have been of no help in resolving my own or any of my colleges' damages or finding the person responsible.

    Roles such as Windows L1/L2/etc. These are considered new jobs and not a natural progression. So you have two options, you can take a "promotion" from L2 to L3 for a 6-8% raise and commit to not leaving that position for 12 months, or you can give up the raise and keep looking elsewhere while they continue to assign you the higher end work at the same lower end pay after delaying any moves from your position 90-120 days. Totally underhanded abuse of employee trust and a real hit to moral.

    No only has no effort been done to install cameras to catch the problem causers but it's been made very clear that installing security in the building would be a "violation" of the culture they are promoting which in this case is a free-for-all take what looks nice to you mentality.

    As stated before, I've been in this field 20 years and have gone out of my way to warn friends and past colleagues not to work here, I'd be too afraid of ruining a friendship over giving a false recommendation and have them move their family for the lousy $3k bonus I'd get. Money isn't worth a friendship. I hope the management take that to heart and quit offering bribes to bring people here and start fixing the real problems.

    Of the real problems? Nobody besides lower management listens to the issues, and of those people after years of being here it's very clear from first hand experience they have very limited power to enact any change.

    Work being done into the new business lines is being pushed out to support however training is lacking or non-existent. This is the biggest setup for failure in the future.

    Advice to Management

    Ivy towers. Step down from them and spend some real time with the people who interact with the customers. I honestly cannot express with words how out of touch most of management is with the real issues at hand. I've had to field 5 calls from the same angry customer and when I express the frustration I'm the bad guy. Tell me why I should even care after this kind of treatment.

    I'm counting the days to when i can leave.



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