Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated May 21, 2017
1,109 reviews

Filter

Filter

Full-time Part-time

3.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Rackspace CEO Taylor Rhodes
Taylor Rhodes
367 Ratings

1,109 Employee Reviews

Sort: Popular Rating Date

Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great culture that's hard to duplicate (in 83 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. "Good company as first job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Great culture, stunning office, amazing people, free coffee, fruit and breakfast.
    The company offers time to Rackers to develop their skills.
    Many events.

    Cons

    Hayes is not the best location.
    Salary.
    It's really hard to move internally or to get promoted.

    Advice to Management

    Rackspace;s managers are great: good listeners, wise, very friendly and do get things dome.
    The only concern is around the hiring process, that needs to be fixed.


  2. "OpenStack Engineer II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OpenStack Engineer II
    Current Employee - OpenStack Engineer II
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Good people to work with

    Cons

    Not so good people to work under


  3. "Great People..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Excellent employees and leadership. Great work environment.

    Cons

    Wrestling with private buyout to get sales and marketing teams straightened out.

    Advice to Management

    Empower Divisions!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "EA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Rackspace full-time

    Pros

    Great place to work and grow in your career. Managements develops talent and recognizes hard work!

    Cons

    There are none at Rackspace


  6. Helpful (2)

    "Service Delivery Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Hayes, England (UK)
    Current Employee - Service Delivery Manager in Hayes, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good people and team managers. Job autonomy and trust if performing. Perks are average but still get free breakfast. Pay is ok but not compared with other cloud tech companies.

    Cons

    Culture has not simply eroded but fallen off a cliff edge in 2017 under U.K. Leadership. The hiring of leaders who are simply interested in £ and not people, is making Rackspace an uninviting and sole less company to work for.

    Advice to Management

    Bring back leaders who care for Rackers and the culture. Find more money for existing staff, as it found for new staff.


  7. Helpful (1)

    "Survive the villain phase"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commercial Sales in San Antonio, TX
    Former Employee - Commercial Sales in San Antonio, TX
    Approves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    (Commercial Sales)
    -- access to senior leadership
    --a winning sales history
    --provided with tools and resources to succeed
    --strong emphasis on training and development
    -- culture driven
    -- self-expression encouraged
    --cross segment opportunities
    --competitive comp model

    Cons

    (Commercial Sales)
    --challenges with hiring/retaining top tier talent
    --growing gap between tenured vs recent hires
    --climbing churn rates
    --low morale due to recent layoffs

    Advice to Management

    Current day Rackspace continues to be an amazing place to work and grow professionally. Excuses and long term memory plague modern day Rackers.
     We will no longer compete with legacy Rackspace culture and way of life. Survival skills are in high demand right now..

    Hunger, hardwork and hustle are the only virtues that will pull Rackers into the green. Peacetime is over, wartime leadership is desperately needed. The good times will return, so long as we earn the right to create it.


  8. "Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Procurement Operations in San Antonio, TX
    Former Employee - Manager, Procurement Operations in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Rackspace has an open floor plan that encourages quick collaboration, teamwork and easy ability to build relationships. Rackers are a focused group whereas everyone is diligent about getting their jobs done and then some. Most go above and beyond their job responsibilities. They have a good balance of the work/play dynamic that works for just about everyone. Great culture that's hard to duplicate. It comes from the Rackers, not management.

    Cons

    Environment can get loud at times and may be hard to focus when that happens.

    Advice to Management

    Encourage the current culture.


  9. Helpful (1)

    "Needs help"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    My co-workers were always the best part of working here. Smart, helpful and willing to collaborate

    Cons

    The direction of the company varied about 10 different directions, depending on what stockholders wanted to hear, rather than taking advantage of our people and resources. Now that the company is private, there is more dissent in the ranks, and fear about the future of which direction management will turn.

    Advice to Management

    Stop going with the hot new thing.


  10. Helpful (1)

    "I Thought the Grass Would be Greener"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Security Engineer in San Antonio, TX
    Current Employee - Network Security Engineer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    They have free soda and coffee in the break areas. Free gym (so far).

    Cons

    Most employees have a "I do whatever I want attitude." No clearly defined training and very little clearly defined processes. No longer an innovative company. There aren't that many experts actually left at the company.

    Advice to Management

    Grow up. Learn how to run a company.


  11. Helpful (2)

    "A big company that acts like a startup with no plan, direction, or processes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Writer in Austin, TX
    Former Employee - Technical Writer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    Some hardworking, talented, and friendly co-workers

    Cons

    Management team was inefficient and created changing priorities or no priorities. Also, there were too many middle managers that would not create standardized processes or did not have a sense of direction. Plus, they didn't realize how inferior their processes were.

    Advice to Management

    Do a reboot! In other words, create efficient processes, lay off the layers of middle management and have a focused list of priorities with noted outcomes.


Showing 1,109 of 1,153 reviews
Reset Filters