Rackspace Reviews in United States | Glassdoor

Rackspace US Reviews

32 reviews

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United States

3.9
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Joe Eazor
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32 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 75 reviews)

  • Great culture and great benefits (in 90 reviews)

Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. "Working here is truly like working with "Friends and Family"!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator II in San Antonio, TX
    Current Employee - Windows Systems Administrator II in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Working here is like working with a big extended family. Everyone treats you with respect and concern. If you need any help or advice, your teammates are always there for you.

    Cons

    The pay could always be higher. Everyone thinks that wherever they work. I do feel that Rackspace is a little below the average though.

    Advice to Management

    Yes, your Rackers are the source of your Fanatical Support. We are the secret sauce! The salary pool could use a pretty hefty increase. Not only to hire more people, but to allow for promotions and pay increases for your seasoned Rackers!


  2. Helpful (3)

    "It's still great despite losing some of the culture that made it special."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Excellent work/life balance.
    Talented Rackers are recognized and developed quickly.
    Management is mostly receptive to ideas.
    There's a lot of flexibility in career pathing.
    It's a generally friendly and respectful environment.

    Cons

    The company has had growing pains which have stifled some of the culture and innovation.
    Management is slow to get rid of low-performing Rackers, which causes a drain on morale for high-performers.

    Advice to Management

    In order for the company to flourish long-term, it has to be more agile. Automation should be priority number one.

    Middle Management needs to be more decisive and start cutting the dead weight employees. It causes disengagement for the people that actually care when there is no discipline for repeated underperformance.

  3. Helpful (1)

    "Super high growth environment with all the good and bad that comes with it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Lots of opportunity given high growth
    Collaborative culture means you get a voice
    Open book environment means lots of information shared

    Cons

    High growth means lots of org changes and shifts
    High growth also means lots of urgent projects and not enough time for forward thinking efforts

    Advice to Management

    add process where you need it; don't add it where you don't - finding the right balance is key and hard.


  4. Helpful (2)

    "I think there is a place and a time"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator II in San Antonio, TX
    Former Employee - Systems Administrator II in San Antonio, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Many technical people
    Free soft drinks

    Cons

    Lack of communication, company wide
    Many layers of management

    Advice to Management

    Good intentions to grow, but when you do it too quickly, you miss many important details.


  5. Helpful (3)

    "Great place for great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackers have autonomy around how they approach their work. There is very little limiting structure/process in most areas. Rackspace is a meritocracy. Smart, hard working people can do whatever they want.

    Cons

    Autonomy can lead to inconsistent execution. It also takes new hires a bit longer to learn how to do things the Rackspace way. Fast growth results in frequent changes, which can be frustrating to some.

    Advice to Management

    Develop technical leaders. There are lots of great business leaders who don't understand the technology. This can lead to slow or incorrect decisions.


  6. Helpful (1)

    "Be hungry, change is constant, speak up."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Manager in San Antonio, TX
    Current Employee - Channel Manager in San Antonio, TX
    Approves of CEO

    Pros

    Substance over flash goes far.

    Cons

    Managers and jr. Leaders need further development to actually lead.

    A casual environment is not always appropriate.

    Advice to Management

    Imperative to understand difference between managing a business and leading people.


  7. Helpful (3)

    "Middle Management Bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Antonio, TX
    Current Employee - Senior Manager in San Antonio, TX
    Recommends
    No opinion of CEO

    Pros

    Fun place to work ,casual dress, great people, unlimited training

    Cons

    Low pay, stock equity is issued to vp/director level, managers and below see 500 shares every three years if they are lucky.

    Support rackers are paid peanuts, while increases are single digits.

    Equity is limited to once every three years (if you are lucky).

    Promotions happen frequently, but more about who you know, not about your potential. As a result rackers in key positions have no clue what they are doing, so when leadership pushes down an initiative (one rackspace, cloud, hybrid) duct tape is used to get the policy in place, smoke and mirrors are used with leadership/sales. Rackers hold a big launch party, shortly after the customers start complaining, support can't fix the problems, internet tweets crank up the heat and a new initiative is sent from top down and the whole cycle starts over again.

    Advice to Management

    Increase the number of times you do engagement, issue options to Rackers every quarter, before a product launches have a cold eyes review from another group. Have interview feedback sessions/ surveys.

  8. Helpful (2)

    "good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in San Antonio, TX
    Current Employee - Sales Executive in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Great culture, lots of fun, lots of good friends

    Cons

    non equitable advancement and profit sharing, non equitable allocation of shares pre IPO and ongoing.

    Advice to Management

    take care of your veterans


  9. Helpful (2)

    "Packed with innovation, creativity and the ability to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    - The Rackers (Amazing group of people!)
    - The commitment to constant improvement
    - The ability to innovate
    - Very open environment that encourages communication at all levels

    Cons

    - Things change fast (you must have a flexible attitude towards work)
    - With so many things going on across the organization, it's hard to stay in the loop with everything

    Advice to Management

    Do everything possible to highlight and maintain the amazing culture at Rackspace through engaging Rackers at all levels throughout the organization.


  10. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Fun environment and culture, cutting edge work, the company is in an exciting stage.

    Cons

    Slightly below average pay, ridiculous expectations for certain departments and teams.

    Advice to Management

    More stock options for employees if they truly are interested in allowing employees to save for their future.


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