Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated May 28, 2017
1,116 reviews

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1,116 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great culture that's hard to duplicate (in 84 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. Helpful (4)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Relaxed dress code, flexible hours.

    Cons

    It feels like the company has been slowly falling apart since Lanham Napier left as CEO.


  2. Helpful (4)

    "Former Racker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Austin, TX
    Former Employee - Sales Manager in Austin, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Great work life balance for employees with families
    Great frontline Rackers
    The concept of fanatical support when done correctly is a huge value add to customers

    Cons

    Senior leadership is all over the place and which makes it hard to solve problems.

    Taylor continues to get on stage and make inappropriate comments about politics and bad jokes in the mist of all of Rackspace hardship. Sometimes when he speaks I feel like I am in an episode of the office and Micheal Scott is on stage.

    Teams do not work well cross-functionally. At times I felt like we operated as separate companies.

    Rackspace pay is not competitive. About 20% less than industry standards.

    Advice to Management

    Get back to what Rackspace does best which is support. You have make more investments in training AMs, Techs, and customer facing resources.


  3. Helpful (1)

    "Stability and stagnation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Austin, TX
    Former Employee - Software Developer in Austin, TX
    No opinion of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Great place to work if you value friendly people and stable employment. Great opportunities and growth if you are starting out your career.

    Cons

    It is not on the leading edge of technology. Very few management have much technical expertise. There's a bit of Kool-aid culture, but it's not too aggressive.


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  5. "Meh.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 8 years)

    Pros

    This was a great place to work. Friends and Family is a core value and shows with the majority of all tenured employees.

    Cons

    The paid is below IT industry standards. Benefits are subpar. Mid management sometimes never has a clear directions or directives.


  6. Helpful (1)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    smart people solving hard problems

    Cons

    unorganized at times and lots of silos


  7. "Rackspace still top employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Windows Systems Administrator in San Antonio, TX
    Former Employee - Windows Systems Administrator in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Sharing of Knowledge and training for tech positions is hard to beat. Lots of real world hands on experience with Enterprise scenarios. Continued ed and school reimbursement programs are great. Benefits are great. Middle mgmt generally do well to support their teams, and a good majority of the hires are competent.

    Cons

    Pay is slightly less then competitive. The free spirited, fun loving, nerf dart shooting culture has been crushed by the corporate bean counters.


  8. Helpful (1)

    "Openstack Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice culture, work life balance

    Cons

    Salaries are way below the market rate

    Advice to Management

    Stop all the transition, decision to go private seems weird


  9. Helpful (2)

    "A big company that acts like a startup with no plan, direction, or processes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Writer in Austin, TX
    Former Employee - Technical Writer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    Some hardworking, talented, and friendly co-workers

    Cons

    Management team was inefficient and created changing priorities or no priorities. Also, there were too many middle managers that would not create standardized processes or did not have a sense of direction. Plus, they didn't realize how inferior their processes were.

    Advice to Management

    Do a reboot! In other words, create efficient processes, lay off the layers of middle management and have a focused list of priorities with noted outcomes.


  10. Helpful (2)

    "Data Center Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Technician in Elk Grove Village, IL
    Former Employee - Data Center Technician in Elk Grove Village, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Interesting, faced-paced work and a lot of good skills and training. Fantastic opportunities if you can transfer. Access to expensive and cutting-edge technology.

    Cons

    There is little room for advancement, and competence is rewarded with having to pick up the slack of less efficient co-workers. Incompetent middle-management pits employeees against one another as opposed to fixing problems. Culture of the company not present at satellite offices.

    Advice to Management

    Hold middle managers to higher standards. Reward hard work. Don't burn out your good employees. Be willing to fire incompetent employees (from the top down).


  11. Helpful (1)

    "Great opportunities if you're willing to work for it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Engineer in San Antonio, TX
    Current Employee - Support Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    A Lot of room for movement up and laterally if you put the work in.
    A Lot of exposure to various technologies!
    A lot of smart people to lean on!

    Cons

    Demand is high for good work, that's not really a CON as you should be willing to work hard, but sometimes it can be a little much.

    Advice to Management

    Keep on working on offering growth opportunities for those willing to work hard. Make sure work/life balance is actually something attainable for your 24/7/365 positions.


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