Rackspace Reviews | Glassdoor

Rackspace Reviews

32 reviews

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Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great Culture of customer care and support (in 81 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. "One of the best places to work! Get on-board while we're hiring!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Fantastic leadership by Graham and Lanham
    Laid back environment
    Many on the job perks
    Competitive benefits
    Profit sharing and bonuses (based on performance review)
    Peer and management performance reviews to offer helpful feedback and incentivise fanatical effort

    Cons

    Communication has been complicated at times
    Growth has been rampant, so changes are very common

    Advice to Management

    We need the VP level management to be as competent as our Director level management- get rid of the busybodies and promote successful, technically inclined management up.

    Keep up the great work!


  2. Helpful (1)

    "Great... but not sure if its a keeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Good culture, extremely laid back - but your best is expected. There are people in every team who hold their teammates accountable for quality work. Management tries to promote from within, so for the most part they are connected with what the needs of the team are.

    Cons

    compensation, compensation, compensation. Raises are a joke, small bumps are insulting - if there isn't enough money in the pot for a decent raise, then shell out stock and a hefty bonus.

    Advice to Management

    I understand when the company was smaller, it was cheaper to let a heavyweight go and train up a new person. Now that the company is getting bigger $1B revenue means this is now the big leagues. You need to pay better to keep your top people, who else is going to keep your culture alive? If the average senior sysad or Engineer is only staying 3-4 years, you are losing culture and valuable experience when they move along to a competitor. 9 out of 10 rackers will tell you they LOVE this company, but at the end of the day people are going to go where the money is. Right now its a good time to be an experienced IT professional, step up or lose out.


  3. Helpful (2)

    "Great people, great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Antonio, TX
    Current Employee - Director in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackers have autonomy over their work and there is ample room for career progression. It's great to work with so many smart, engaged people. It makes being at work fun :).

    Cons

    Fast growth creates all kinds of challenges. Not all bad, but it can be frustrating, depending on the person. Change is a constant at Rackspace. Changing teams, projects, seating etc. If you're not flexible and adaptable, you'll be frustrated.

    Advice to Management

    With so much growth and change, communication is always a challenge. Finding the right medium and frequency to ensure everyone has the same information has to remain a priority.


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  5. Helpful (6)

    "A Great Place to Work with A Few Blemishes"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Job:
    - Constant challenges and interesting problems to tackle
    - Autonomy to take ownership of issues without micromanagement
    - Real sense of purpose/satisfaction in a job well done
    - Great experience builder
    - Lots of opportunities for free education and certification (MCITP, RHCE, Cisco, CompTIA, PMI, etc)

    Culture:
    - Most people really want to be there and care deeply about customer service
    - Basically no dress code for technical folks
    - Values-based culture that places focus on getting things done the right way, both in terms of correctness and in terms of morality, you could say
    - Quarterly team outings

    Compensation:
    - Decent salary for certain positions (especially given San Antonio costs of living)
    - Good benefits (health, dental, vision, disability, stock purchase program, FSA/HSA, etc)
    - Good vacation time (17 days per year for new employees, 22 days per year for employees with 5 year tenure)
    - Flexible scheduling (no nickel-and-dime-ing of time off for doctors appts, etc)

    Cons

    - There is a lot of tribal/institutional knowledge that is not centralized (common problem with rapid-growth companies)
    - A few too many middle managers that don't seem to contribute much besides sitting in meetings
    - Lack of solid process controls, over-reliance on hero employees to fill the gaps left by poor planning/implementation
    - Some positions are under-compensated in terms of salary. However pay seems to start low and ramp up, for example I make almost 80% more now than when I started a couple years ago.
    - Not enough focus on holding individuals accountable for their performance. It's a great environment for self-motivated, high performing individuals to get the job done without micromanagement, but lazy/inept folks can fly under the radar for far too long.
    - Not enough focus on retaining top experienced people, however based on recent evidence this seems to have been fixed quite a bit in the last few months.

    Advice to Management

    - Pick a consistent vision and stick with it.
    - Seriously evaluate the quality of middle management and rethink the manager count (one manager for every 4-6 people in some departments is FAR too many).
    - Make sure there is sufficient staffing and training to support new initiatives and products.


  6. Helpful (3)

    "It's still great despite losing some of the culture that made it special."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Excellent work/life balance.
    Talented Rackers are recognized and developed quickly.
    Management is mostly receptive to ideas.
    There's a lot of flexibility in career pathing.
    It's a generally friendly and respectful environment.

    Cons

    The company has had growing pains which have stifled some of the culture and innovation.
    Management is slow to get rid of low-performing Rackers, which causes a drain on morale for high-performers.

    Advice to Management

    In order for the company to flourish long-term, it has to be more agile. Automation should be priority number one.

    Middle Management needs to be more decisive and start cutting the dead weight employees. It causes disengagement for the people that actually care when there is no discipline for repeated underperformance.


  7. Helpful (2)

    "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in San Antonio, TX
    Current Employee - Sales Executive in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Great culture, lots of fun, lots of good friends

    Cons

    non equitable advancement and profit sharing, non equitable allocation of shares pre IPO and ongoing.

    Advice to Management

    take care of your veterans


  8. Helpful (3)

    "Great culture, poor leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter II in San Antonio, TX
    Former Employee - Recruiter II in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    The culture at Rackspace is the absolute best, they really enjoy the sharing of ideas, they embody the work had - play hard philosophy and they work at amazing pace to care for their customers.

    Cons

    Leadership is immature, mainly at the med-level management level. Many of thses managers have moved into their first managment role and the expectations of the company are really great. Rackspace does not have a Management Training program and they really need one, They are constantly recognized as one of the best places to work, but they could mve up the ladder if the management training was in place.


  9. Helpful (1)

    "Great culture!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Approves of CEO

    Pros

    Employees treat each other with respect, like friends and family. I can count on my fellow co-workers to do their best.

    Cons

    The rate of change can be a little overwhelming at times. Sometimes that makes keeping up with information a little difficult.


  10. Helpful (3)

    "Good place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Approves of CEO

    Pros

    - Casual dress
    - WFH opportunities
    - Flexible hours
    - Free soda & snacks
    - Breakfast and lunch always available on-site
    - Laid back atmosphere
    - Good compensation
    - Great managers and leadership
    - Passionate employees
    - Awesome support staff

    Cons

    - Distracting open-floor atmosphere...
    - Location is on the far east side of San Antonio...
    - They outsource work that could be done in-house

    Advice to Management

    Great management staff but sometimes they're overwhelmed. Perhaps more project managers would help? Better organization and clear direction to the all teams and departments would benefit this company by leaps and bounds.


  11. Helpful (7)

    "Best place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Quite possibly the best place you'd ever want to work! That of course depends on the department you work in, for as great as I have had it with my team, I have heard some less than great things from members of other teams.

    The culture is unmatched. You can't beat the Rackspace culture, and for the most part they live up to their core values. The Rackers are really what makes Rackspace a great place to work, and the CEO allows for that organic process to take place. On-site dodgeball tournaments, water slides, company parties, you name it.

    Cons

    There has been a lot of senior level management hired from outside of the company (Yahoo). These execs do not live by the Rackspace core values of treating everyone likes Friends & Family and providing Full Transparency & Disclosure. Recently a very good friend and probably one of the best Rackers to ever grace the premises was terminated for a first and very minor infraction - a decision made by this leadership team who does not know what it means to be a Racker.

    If you work for Rackspace, you will love it. But take things with a grain of salt and don't ever take anything for granted.

    Advice to Management

    Take a long hard look at your senior leaders and stop hiring from outside of the company. you are ruining the culture that defines Rackspace!