Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated May 25, 2017
1,113 reviews

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1,113 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great culture that's hard to duplicate (in 83 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. "Was a great place but going through transitions. Future remains to be seen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager III in San Antonio, TX
    Former Employee - Product Manager III in San Antonio, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Culture, balance, internal training and growth opportunities. Technologically agnostic allowing you to grow in many critical areas and experiment with your career path

    Cons

    Constant structural changes increases turbulence and distraction from core missions. A lot of emphasis put on perks that are matched by many companies and not as differentiating anymore.


  2. "Software Developer III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer III in San Antonio, TX
    Current Employee - Software Developer III in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Fellow coworkers still exhibit the altruism that the made the company great when I started working here back in 9 years ago. Salary is high for the San Antonio area. Your exposed to a lot of technical problems to solve.

    Cons

    The company did go through a culture shock with the recent buyout but culture is starting to improve as the more jaded employees are finding employment else where.

    Advice to Management

    make sound decisions and be more cohesive. In the past SLT has been known to have competing goals and interests in its members which makes a lot of SLT decisions appear to be knee jerkish to employees that don't realize that SLT often doesn't operate as a heterogeneous unit. And be more aware of the risks with the larger decisions.


  3. "Technical Account Manager III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in San Antonio, TX
    Current Employee - Technical Account Manager in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Great Benefits. Casual atmosphere that allows you to express yourself without being judged. Great Balance of work and personal life. Managers do not micro-manage and leadership is great at communicating the direction the company is headed. Quarterly team outings. Able to express your thoughts and provide solutions to leadership to improve work life and simplify workload. Unlimited training available-free.

    Cons

    Most positions do not pay industry standards. Currently, no plans for compensation or growth opportunities in some departments due to the recent acquisition

    Advice to Management

    n/a


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  5. Helpful (6)

    "Not good for experienced IT professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Coworkers are engaged and care for each other

    Cons

    Company can't stick with a vision and execute
    Very hard to transfer since all positions are junior to mid level
    I like Taylor as a person, but he has had years to turn this company around and has failed. If this was any other employee, they wouldn't be employed
    San Antonio is not an Austin. No where for Rackers to go in San Antonio if you leave Rackspace. Keep this in mind before you move here.
    No good training for senior tech people. It seems Rackspace is more focused on bringing in very low level people and get by with that.
    My manager has 0 time for me and has actually told me that.
    A PE firm bought Rackspace...culture has died out...Making rash decisions that impact the lives of people.

    Advice to Management

    Doesn't matter since a PE firm will drive the direction. Failed plans for 8 years and you are still doing it.


  6. Helpful (6)

    "It's all about glitz and glamour"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Current Employee - Windows Systems Administrator in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    The technical issues you will be exposed to and the people you will meet in trying to figure out a solution to those issues are on par with the top in Technology. Your knowledge will greatly expand as long as you are a dedicated employee.

    Cons

    You will be taken advantage of for being dedicated and hard-working. Rackspace does not pay for performance. If you are one of few performers while others fall behind par, do not expect to be rewarded with anything other than a pat on the back. Being the top vs lowest performer has no effect on your compensation.
    The internal structure of Rackspace is nonsense. They have techs on the same team working under different managers in two different departments. Nothing is unified. Many lower level managers have no pull whatsoever and they will just fill your ears will false hope of what they suspect upper mgmt is doing. If things are going well and seem to be getting easier on your daily job, dont expect that to last. Upper mgmt will come down with disruptive changes and say its for the best, then revert those changes 6 months later saying it was a learning experience.
    Plenty of entitled individuals working here and it shows in the amenities that are offered and the way the Rackers whine about not having more.

    Advice to Management

    Pay your top players.
    Actually listen to your employees.
    Get rid of your core values, they are just buzz words that you like to say but you dont live them.


  7. Helpful (16)

    "Stay Away -- Especially from FAWS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Devops Engineer in San Antonio, TX
    Current Employee - Devops Engineer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Good Coworkers
    Free Soda
    Castle is a nice environment
    There are a few really knowledgable people still around

    Cons

    Culture is dead -- Rackspace at this point is bust
    FAWS first shift support manager is one of the worst managers in the company
    Low pay which used to be made up for by the culture
    Not going to retire on the 401k
    Overworked and understaffed
    Management doesn't care about workers, only bottom line, even direct managers at this point don't seem to care
    FAWS VP only cares about builds out the door and not if the support team can actually handle the workload (Hint: they cannot), this will in turn cause a lot of churn due to SLA violations and upset customers
    Finance no longer approving needed recs for new employees

    The first shift manager on FAWS is one of the worst managers I have ever had to work for. Whether it be ego issues, or simply not having a clue what is happening in the organization he continues to surprise me with his lack of managerial skills.
    After we were bought out by Apollo there was some positive outlook. That has changed for the most part. The culture has pretty much been killed. The salaries remain low which used to be made up for by the culture, but that's gone. Stay away if you can.
    A lot of good Rackers were laid off in the last layoff.
    SLT just cares about the bottom line. No matter what happens to the people they just want the numbers to look good. This puts a ton of pressure on the frontline rackers which is only building and not being relieved.

    Advice to Management

    Bring back culture
    Increase pay
    Add benefits
    Fire the remaining middle management that didn't get let go with the layoffs


  8. Helpful (3)

    "Greatly Overated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Austin, TX
    Current Employee - Systems Administrator in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Benefits are good
    Culture is good
    Pay is lower than industry average

    Cons

    A lot of red table
    Upper management is terrible
    A lot of attrition and no backfill
    Only certain areas of the business get proper funding and that is seemingly based on the "buzz words" that technical people hate.

    Advice to Management

    Learn to manage and trust. Backfill. Listen to your employees.


  9. "Great Comapny"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Account Manager in San Antonio, TX
    Current Employee - Strategic Account Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    The CORE values are remarkable and very much customer/Racker oriented.

    Cons

    Too many changes that don't need to happen.


  10. "Still a good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Benefits are pretty good.
    You are recognized for hard work.
    The people that work there are mostly inspiring.
    Cool environment to work in.

    Cons

    The culture is changing. It is now similar to anywhere I've worked previously, which is fine but let's be honest with ourselves.

    Advice to Management

    Trust your employees and customers to do the right thing and understand decisions. Don't keep either in the dark.


  11. "Great place to work. Good Home/Work Ratio"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist I in Grapevine, TX
    Current Employee - Inventory Specialist I in Grapevine, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace (More than a year)

    Pros

    Very oriented towards the employee while offering a great service towards the cuistomer.

    Cons

    We had some issues with upwards communication.

    Advice to Management

    Keep an open mind towards your inventory techs as well.


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