Rackspace Reviews | Glassdoor

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Rackspace Reviews

Updated January 20, 2018
1,227 reviews

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1,227 Employee Reviews

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Pros
Cons
  • Some major changes to work life balance without your input (in 32 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. "Product Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Antonio, TX
    Current Employee - Product Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Outstanding company..Feels more like a family..

    Cons

    Too many levels of management..Most are unnecessary..

    Advice to Management

    Trim redundant positions..


  2. Helpful (4)

    "A company that has lost its way..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive
    Current Employee - Sales Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Some of the smartest and most creative people I’ve had the pleasure of working with.

    Many people still care about customer-centricity and “Fanatical Support” but lack the means to execute given the cuts.

    Cons

    New senior leadership is way over their head with a legacy telco mentality. You can’t expect executives to flourish in a services company when their careers were spent in “denial of service” industries and companies.

    In-fighting amongst specialist groups and sales teams due to poor alignment between compensation and sales quota plans, internal product competition & cannibalization (Legacy dedicated business competes with Azure, AWS & GCP services), terribly ineffective sales enablement and SDR groups.

    Support and sales morale is very low due to attrition, combined with an inability to get new hires on board at the rate we need them. This has resulted in considerable disengagement and lethargy across multiple areas of the business.

    Advice to Management

    Be available beyond the monthly open book meeting and communicate more internally. Talk to the folks in front-line support and field sales and get their perspectives outside of the “Echo Chamber”. It’s disheartening to know that some of our newest Executive leaders, who have been in role for at least a quarter, haven’t even met with the teams that fall under their organizational structure.

    You can’t cut your way to the top by cutting roles with no backfills and expect high-caliber results, unless you’re truly investing in automated processes to help narrow the gap, specifically in SDR and support functions.

    Insanity is doing the same thing and expecting different results; we’ve seen this with 2 CEO changes and numerous senior level marketing and sales leaders (too many that I’ve honestly lost count).

  3. Helpful (12)

    "10+ year employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Operations Technician
    Current Employee - Data Center Operations Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    Nice vacation plan.
    Reduced price or free drinks, such as sodas or energy drinks.
    Willing to provide access to online training and assist with various certifications.

    Cons

    Since the last takeover, things are looking down.
    Bonuses have stopped.
    Raises are trivial or non-existent.
    We can't backfill positions due to a hiring freeze that has been in effect for far too long.
    Since we can't backfill, management won't get rid of bad employees; I guess better a warm body than nothing.
    Senior people are leaving at a worrisome pace.
    The vast majority of Rackspace's upper management has been replaced and the new people seem to see us as walking dollar signs and not much else.
    I could go on, but basically employee perks are being slowly taken away, systems aren't being updated, and the new management is doing their best to make it worse.

    Advice to Management

    We're a couple of years away from being yet another giant soulless company. It will be very hard to provide "fanatical support" with unmotivated employees. It will take years to get back what you've willingly thrown away already. Start doing raises. Get rid of the hiring freeze. Listen to your underlings; at least a couple of us still care, but nobody's listening.


  4. Helpful (6)

    "An Excellent Place - Don't Stay too Long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Provided you put in your time, and continue to deliver, you can have a great deal of flexibility in your work/life balance

    If you work in San Antonio, you're in the mothership and will have nearly every resource available to you

    Cons

    Management can be hit or miss. This is not the place to be a new manager as you won't receive much in the way of help or empowerment.

    If you're in sales, your comp plan will be difficult to understand, track, and get paid on. It will also change at Rackspace's discretion. You can make money, but its a lot more luck than skill.

    The HR team is filled with nice people who are ultimately powerless to help you

    If you live/work in Austin, you need to be VERY clear during the interview about where you'll be working. Many Austin based Rackers end up riding the shuttle to San Antonio several times per week.

    Long story short - the first few years are really great, but once you hit 3 or 4, go ahead and start looking for your next adventure.


  5. "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Control Specialist I in Richardson, TX
    Current Employee - Inventory Control Specialist I in Richardson, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Majority Referrals, Hired to fit Company's Culture, Great Bonus and Company Perks

    Cons

    None. You really have to be lazy to not like working for Rackspace


  6. Helpful (5)

    "Management can be pretty lousy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Techie in San Antonio, TX
    Former Employee - Techie in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace (More than a year)

    Pros

    It used to be good work/life balance place to work for. They also provide training to get your certs if you want them.

    Cons

    Since it's been bought out by a Hedge Fund, about a year ago, all heck broke lose. Management can be petty and vindictive, depends on the department, and HR is helpless to stop them from doing what ever they want. Low pay.

    Advice to Management

    Listen to your employees, their input may actually be valuable.


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office and Billing Manager in Maineville, OH
    Former Employee - Office and Billing Manager in Maineville, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Flexible schedule, competitive pay, generous PTO, great culture

    Cons

    Company started to fall apart

  8. Helpful (1)

    "Great Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in San Antonio, TX
    Current Employee - Systems Administrator in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Good people
    Reasonable Work/Life balance
    Low expectations

    Cons

    Pay below industry standard
    Low mobility


  9. "CTS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Great people to work with.

    Cons

    Sometimes bad people to work with


  10. Helpful (4)

    "Business Development Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    They really hire nice and fun people to work with. Lots of training opportunities. You're not micro-managed much. As a company, they try to do a lot to boost morale, but it's really hiding bigger issues. You are exposed to a lot of different technologies - so that that experience and get out.

    Cons

    Being a seller is only about 20% of the job. The rest is made up of customer service, implementation of closed deals, internal process hurdles, and finding the correct resource to talk to and finding time on their schedule - all of which is INFURIATING. Pay is low for the industry, and probably won't increase due to lack of company profitability.

    Advice to Management

    Split profitable accounts more evenly among sales representatives. Giving a lot of low revenue accounts to reps doesn't increase their earning potential, it just gives them more busy work - or comp them differently.


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