Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated September 14, 2017
136 reviews

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Pros
Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 63 reviews)

More Pros and Cons

  1. Helpful (11)

    "Rackspace has lost its way!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Antonio, TX
    Former Employee - Director in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 10 years)

    Pros

    Nice headquarters. Good front line Employees.

    Cons

    Terrible upper management and leadership team. Bad health care benefits. Pay is below market value. Employee turnover and engagement is at it's all time worst. The company and leaders are all about CYA organization and not a customer first organization.

    Advice to Management

    Go back to a customer and Racker first mentality and the shareholders will get take care of. Right now the order of importance is backwards. Shareholders, Shareholders, Customers.


  2. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    Rackspace is a fun place to work with smart people to collaborate with.

    Cons

    Growing fast and things are always changing.

    Advice to Management

    Make decisions and stick with them.

  3. Helpful (8)

    "Terrible leadership of the field sales force"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enterprise Field Sales Executive
    Current Employee - Enterprise Field Sales Executive
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits are good, Pay is ok, HQ is a nice building with a number of great amenities that appeal to inside sales teams.

    Cons

    Rackspace has a bunch of field sales teams and are hiring more reps everyday but management is horrible. Collaboration tools (video conferencing, IM) are antiquated and don't work well outside of the building. People reguarly "no-show" on calls, or arrive to calls late and unprepared. Internally, its called "Rackspace time". Emails go unanswered until escalation.

    Advice to Management

    Change the leadership training model, Seek out proven leaders of remote teams, Drive accountability of responsiveness, Employee satisfaction survey to the field sales team, upgrade collaboration tools


  4. Helpful (8)

    "My experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Cool and cutting edge technology. Work schedule very flexible and accommodating.

    Cons

    Quality Assurance (QA) is not given much of a priority. Development happens very fast and often things are implemented without much forethought or review by the QA team. Too many fly-by-night ideas being considered for consumer consumption.

    Advice to Management

    Put QA on a peer relationship with the development team. And reduce your products to a core set and focus on getting those in excellent working order before attempting to adopt new ideas.


  5. Helpful (18)

    "A bad place for a woman technologist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Current Employee - Windows Systems Administrator III in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    There is every technology known to humanity, free soda, beer at staff meetings, no dress code (other than you must wear clothes), reasonable health benefits and an improving leave policy.

    Cons

    There is an insidious sexism on the support floor. Be prepared to endure obscene jokes, sexual offers, being called names and mocked for standing up for yourself, and being told that sexism no longer exists in the women's group that was supposed to help women have a voice within the company. Being told that you are either too passive or too aggressive, with the 'B' word thrown in for good measure. There is a lot of lip service, and many strides have been taken in non-technology areas. However, the sexism and harassment on the support floor is ignored or pushed under the rug, with the people perpetuating it promoted through the ranks. You cannot be a strong female technologist and be truly successful. Complaints to HR are documented and given empathy, but nothing really changes and in the meantime, any attempt to accomplish anything is met with resistance and a perpetuation of the rumor mill. My career has been ruined here despite 'Strongs' on my reviews.

    Pay is also very low, even for San Antonio. The merit raise process is broken. Attempting to make up for some people being hired in at a very low rate keeps it from being realistically applied to high performers. The only way to get a raise is through a promotion, creating a glut of 'senior admins' with no one to do the grunt work.

    Advice to Management

    Maternity leave is all well and good, but if you want women to come to work here and stay, you need to address a culture that doesn't value women beyond roles like Sales, Accounting and HR. It is worth it to stay for life events that require extended leave (births, deaths, FMLA leaves) but you aren't living up to the values you claim to own. Friends and Family isn't supposed to be just about lip service. Look around and count women. There is a reason why they aren't here.


  6. Helpful (6)

    "Depends On What Team/Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time

    Pros

    Depending on what team you work on, Rackspace can be excellent place to work at. Benefits, leadership, culture, and room for career growth is awesome.

    Cons

    Management - For software development and depending on what team, Rackspace can be a awful place to work at. Some teams can have highly opinionated coders that block PRs on perfectly good code. Management, who does not know the code of the team that they manage, leaves it to the teams to sort it out.

    The end result is bad quarterly performance reviews with false information based on hear say. With these reviews based on false information, it is impossible to switch to any other team.

    Advice to Management

    I have no advice to offer.


  7. Helpful (7)

    "Constant transition in the enterprise space"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Field Sales Executive
    Former Employee - Enterprise Field Sales Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    It was nice to have all inclusive solutions that did not require capital out by clients. The technical Account Manager role helped make sure my clients got good (if not always Fanatical) support. The in house digital application knowledge was strong. Fun work culture at corporate

    Cons

    Company wasn't sure how to target the enterprise market. The lack of any colocatiom eliminated us from many deals. Territories that did not have strong pipelines from the digital agencies or software companies struggled. Pricing was high. Lots of turnover in management (5 managers in 2 years). Not as strong of a work culture for remote sales members.

  8. Helpful (4)

    "Software debeloper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time

    Pros

    Coming any had great culture. It was one of the best companies out there around 2011-2013 but last 1-2 years is going down the road

    Cons

    Great team of amazing rackers. Good bonus system but really limited base pay. Office is amazing

    Advice to Management

    add more middle management ;-) just kidding. Make sure you bring the culture back to the company


  9. Helpful (2)

    "Financial System Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Financial Systems Analyst in San Antonio, TX
    Former Contractor - Financial Systems Analyst in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Rackspace as a contractor (More than a year)

    Pros

    1.Initially there seemed camaraderie and there was no difference between contractors and Rackers
    2.Cutting edge technology
    3.IT help desk(o fixies) is good.
    4.Food trucks and free soda

    Cons

    Hmmm...Where do i start...
    1.There is too much back stabbing and managers seemed to hedging their risks(Not my immediate...she was nice).
    2.The general mentality was to take collective responsibility for things that go well and throw the contractors under the bus if things don't go well.
    3.Business Owners cannot make up their minds or do not know what they want.
    4.The Mid level management is destroying this company.
    5.Very political and hostile work environment

    Advice to Management

    1. Get rid of some dead weight.
    2. Dont try to be the jack of all trades.


  10. Helpful (10)

    "Things rapidly went downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in San Antonio, TX
    Former Employee - Systems Engineer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Awesome teammates and easily accessible top management
    -Silicon Valley style amenities like the free soda, food trucks, giant slide, arcade game rooms, casual dress code with flip-flop, onsite chiropractor.

    Rackspace still has the best amenities and casual atmosphere compared to the extremely uptight & conservative Texas workplaces.

    Cons

    -Way too much management, especially middle management. There seemed to be more managers than workers.
    -Too much micromanagement and Soviet style bureaucracy replaced the innovative, agile culture and ended up driving the top talent away.
    -Below market pay rates
    -Intolerable levels of noise, constantly ringing phones, support techs yelling on top of their lungs in order to be heard by the customer on the other end cause of the extreme levels of noise. It's impossible to concentrate or put on nosie canceling headphones, cause you might receive a call from a customer.
    -Horrible health insurance with far too much out of pocket expense. You end up paying a small fortune for basic things like diagnostic imaging.
    -Rampant nepotism favoring and rewarding brown nosers rather than the hard working achievers
    -On call schedules are brutal.
    -Extreme noise and stress levels cause human errors all the time
    -Management implements unacceptable bureaucratic policies after each human error, punishing everyone for one human error, which creates more stress and fear mongering culture, a terrible vicious cycle
    -Only the sales and low level support people get to utilize the on site benefits, more senior tech people never have the time to participate when everyone else is having fun, which is very bad for the morale
    -It's very difficult to advance your career path, you get pigeonholed and stuck int he same position unless you are a top notch schmoozer
    -Castle parking lot is always full to the brim, very hard to find parking space unless you work night shift

    Advice to Management

    -Trim the middle management, there are way too many managers. 40+ VP's is ridiculous for this size of company
    -Do something about the noise. Separate the developers and senior engineers from the noisy areas, away from the ringing phones and loud support floor
    -Pay people better, give the promotions and raises to the people who accomplish things
    -Do away with the excessive bureaucracy
    -Stop treating your engineers like drones and drowning them in endless policies. Let them use their brains.


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