Rackspace Reviews | Glassdoor

Rackspace Reviews

32 reviews

Filter

Filter


Employee Reviews

Sort: Popular Rating Date

Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great culture that's hard to duplicate (in 87 reviews)

Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. Helpful (3)

    "Great place for great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Rackers have autonomy around how they approach their work. There is very little limiting structure/process in most areas. Rackspace is a meritocracy. Smart, hard working people can do whatever they want.

    Cons

    Autonomy can lead to inconsistent execution. It also takes new hires a bit longer to learn how to do things the Rackspace way. Fast growth results in frequent changes, which can be frustrating to some.

    Advice to Management

    Develop technical leaders. There are lots of great business leaders who don't understand the technology. This can lead to slow or incorrect decisions.


  2. Helpful (2)

    "Packed with innovation, creativity and the ability to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    - The Rackers (Amazing group of people!)
    - The commitment to constant improvement
    - The ability to innovate
    - Very open environment that encourages communication at all levels

    Cons

    - Things change fast (you must have a flexible attitude towards work)
    - With so many things going on across the organization, it's hard to stay in the loop with everything

    Advice to Management

    Do everything possible to highlight and maintain the amazing culture at Rackspace through engaging Rackers at all levels throughout the organization.

  3. Helpful (1)

    "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Fun environment and culture, cutting edge work, the company is in an exciting stage.

    Cons

    Slightly below average pay, ridiculous expectations for certain departments and teams.

    Advice to Management

    More stock options for employees if they truly are interested in allowing employees to save for their future.


  4. Helpful (1)

    "Fanatical!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    -Great culture (people and environment)
    -Solid Financials (security)
    -Strong Analysts ratings
    -Good Customer Scores (net promoter)
    -Progressive Technology
    -Great cost of living and no state tax
    -Hires the best of the best

    Cons

    -so fast paced and tons of change that is exciting, but also exhausting
    -high expectations
    -internal communication, but mostly because so faced pace
    -mindshare (needs to spend more $ on marketing-not on quality of brand which is awesome, but more on awareness of brand)

    Advice to Management

    Love that all the execs are on the floor, but they are not always around. Awesome when they are because the leaders fuel the environment. More vacation or sabatical program! :)


  5. Helpful (1)

    "The culture is awesome."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    My team is made up of great guys. We have a lot of fun while doing our jobs. We dress anyway we like. Very flexible hours. Great benefits package. Lots of interesting people. Many perks. Team outings. Free beverages. Snack closet. Great culture, awesome co-workers, teamwork, competence, results oriented, work/life balance, knowledge. Very fun! Outings. Career growth. Professionalism. Racker radio! Company has good faith in it's employees.

    Cons

    Some lack of organization due to very fast growth of the company. A bit of lack of company standard processes and practices.

    Advice to Management

    To much trust in employees can also have a downside. Some processes should be standardized and automated to improve efficiency (i.e.: Software development and testing environments setup.)


  6. Helpful (1)

    "Great Place To work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    No matter what your job title, you have the ability to make change if you are passionate enough about what you are doing.

    Cons

    May take awhile for some to become acclimated to Rackspace and learn how to get thing done. Individual contributors have a hard time being successful here.

    Advice to Management

    I am very happy with the direction of the company. I believe we have a bright future ahead of us. Keep the focus and keep communicating the strategy.


  7. Helpful (2)

    "Fanatical"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Amazing place to work. Flexible. Possesses an awesome Culture. And our customers are amazing. If you love working with people, you will love this place.

    Cons

    With great culture unfortunately comes cliques, favoritism, and unfairness at times. A lot of ups and downs here but our senior leadership is amazing.

  8. Helpful (7)

    "Great place, but some aspects are hyped up."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Disapproves of CEO

    Pros

    Technical people are looked upon favorably.
    Lots of opportunity to advance skillset on the job.
    You can actually reach upper level people (CEO, chairman, etc).
    There is indeed free soda, coffee, and tea.
    It seems that leveling up within a position is quite consistent and regular (e.g. support 1 -> support 2).

    Cons

    Gym is composed of solely of machines and dumbbells (no barbells for people who want to lift weights).
    The "cafe" mentioned is non-existent as far as I can tell.
    Free snacks is limited to apples and bananas.
    There is no official carpool program, although they list this as a perk (in fact, from what I observed there is no employee carpool, just friends who carpool).
    Rackspace University is geared towards IT and Management/Business, with other classes taking a backseat or not being held.
    On-site health services means free health screenings every so often.
    Career progression can be slow if you want to move up positions (e.g. support -> network).

    Advice to Management

    I notice that the company is being run in such a way that it seems that the primary intent is for execs and other leaders to be able to exercise their stock options and sell at a good price, while at the same time giving employees a poor stock purchase plan. I think one of the biggest pieces of non-financial evidence is the fact that Napier spends a lot of time courting the media. This makes me feel unsure about the future of the company and whether leadership and employees interests are aligned.


  9. "One of the best places to work! Get on-board while we're hiring!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Fantastic leadership by Graham and Lanham
    Laid back environment
    Many on the job perks
    Competitive benefits
    Profit sharing and bonuses (based on performance review)
    Peer and management performance reviews to offer helpful feedback and incentivise fanatical effort

    Cons

    Communication has been complicated at times
    Growth has been rampant, so changes are very common

    Advice to Management

    We need the VP level management to be as competent as our Director level management- get rid of the busybodies and promote successful, technically inclined management up.

    Keep up the great work!


  10. Helpful (1)

    "Great... but not sure if its a keeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in San Antonio, TX
    Current Employee - Systems Engineer in San Antonio, TX
    Recommends
    Approves of CEO

    Pros

    Good culture, extremely laid back - but your best is expected. There are people in every team who hold their teammates accountable for quality work. Management tries to promote from within, so for the most part they are connected with what the needs of the team are.

    Cons

    compensation, compensation, compensation. Raises are a joke, small bumps are insulting - if there isn't enough money in the pot for a decent raise, then shell out stock and a hefty bonus.

    Advice to Management

    I understand when the company was smaller, it was cheaper to let a heavyweight go and train up a new person. Now that the company is getting bigger $1B revenue means this is now the big leagues. You need to pay better to keep your top people, who else is going to keep your culture alive? If the average senior sysad or Engineer is only staying 3-4 years, you are losing culture and valuable experience when they move along to a competitor. 9 out of 10 rackers will tell you they LOVE this company, but at the end of the day people are going to go where the money is. Right now its a good time to be an experienced IT professional, step up or lose out.