Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated June 21, 2017
1,126 reviews

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1,126 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great culture that's hard to duplicate (in 87 reviews)

Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. Helpful (16)

    "Stay Away -- Especially from FAWS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Devops Engineer in San Antonio, TX
    Current Employee - Devops Engineer in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Good Coworkers
    Free Soda
    Castle is a nice environment
    There are a few really knowledgable people still around

    Cons

    Culture is dead -- Rackspace at this point is bust
    FAWS first shift support manager is one of the worst managers in the company
    Low pay which used to be made up for by the culture
    Not going to retire on the 401k
    Overworked and understaffed
    Management doesn't care about workers, only bottom line, even direct managers at this point don't seem to care
    FAWS VP only cares about builds out the door and not if the support team can actually handle the workload (Hint: they cannot), this will in turn cause a lot of churn due to SLA violations and upset customers
    Finance no longer approving needed recs for new employees

    The first shift manager on FAWS is one of the worst managers I have ever had to work for. Whether it be ego issues, or simply not having a clue what is happening in the organization he continues to surprise me with his lack of managerial skills.
    After we were bought out by Apollo there was some positive outlook. That has changed for the most part. The culture has pretty much been killed. The salaries remain low which used to be made up for by the culture, but that's gone. Stay away if you can.
    A lot of good Rackers were laid off in the last layoff.
    SLT just cares about the bottom line. No matter what happens to the people they just want the numbers to look good. This puts a ton of pressure on the frontline rackers which is only building and not being relieved.

    Advice to Management

    Bring back culture
    Increase pay
    Add benefits
    Fire the remaining middle management that didn't get let go with the layoffs


  2. Helpful (3)

    "Greatly Overated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Austin, TX
    Current Employee - Systems Administrator in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Benefits are good
    Culture is good
    Pay is lower than industry average

    Cons

    A lot of red table
    Upper management is terrible
    A lot of attrition and no backfill
    Only certain areas of the business get proper funding and that is seemingly based on the "buzz words" that technical people hate.

    Advice to Management

    Learn to manage and trust. Backfill. Listen to your employees.

  3. "Great Comapny"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Account Manager in San Antonio, TX
    Current Employee - Strategic Account Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    The CORE values are remarkable and very much customer/Racker oriented.

    Cons

    Too many changes that don't need to happen.


  4. "Still a good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Benefits are pretty good.
    You are recognized for hard work.
    The people that work there are mostly inspiring.
    Cool environment to work in.

    Cons

    The culture is changing. It is now similar to anywhere I've worked previously, which is fine but let's be honest with ourselves.

    Advice to Management

    Trust your employees and customers to do the right thing and understand decisions. Don't keep either in the dark.


  5. "Great place to work. Good Home/Work Ratio"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inventory Specialist I in Grapevine, TX
    Current Employee - Inventory Specialist I in Grapevine, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace (More than a year)

    Pros

    Very oriented towards the employee while offering a great service towards the cuistomer.

    Cons

    We had some issues with upwards communication.

    Advice to Management

    Keep an open mind towards your inventory techs as well.


  6. Helpful (6)

    "Shut Up and Color"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Operations Engineer in San Antonio, TX
    Former Employee - Product Operations Engineer in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    Generally friendly coworkers, leaders mentor and have weekly 1x1s.

    Cons

    Rackspace is not a good company. It uses antiquated tools almost irrelevant on the job marketplace. The “leaders” are homegrown, and err to building relationships instead of being thought leaders. If you have an opinion, keep it to yourself or you’ll be seen as going against the grain.
    I used to be a “promoter” of Rackspace, even giving it high marks on the 2017 “Forbes Top 100 Companies to Work For”. I’ve always been a fan of the CEO. However, it was all just an emotional connection.
    In short, it’s just an employer of locals. Rackspace is not a destination employer.

    Advice to Management

    If you're trying to reinvent the company through private equity, it's time to get rid of some of the crusty 10+ year rackers that hide their work from their team so that it cannot function without them... you definitely missed a lot of them with the recent layoffs.


  7. Helpful (14)

    "Once great company... is there still hope?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Antonio, TX
    Current Employee - Manager in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    The frontline people are great!. The types of people that are generally hired are people who want to work hard and make a difference. Health benefits are pretty good.
    In light of the rest of this review, I would single out that Taylor Rhodes (CEO) seems to genuinely care for the company and for the individuals. Hard decisions have had to be made and Taylor's genuineness through it all is highly impacting... that being said...

    Cons

    ... It seems to stop at Taylor and a couple of other execs. From the VP and Director level specifically, everyone is posturing and trying to make a name for themselves without regard to the lives they impact.

    Processes are clunky.
    the further managers are removed from frontline, the more disconnect there is.
    Expectations set by Directors, VPs can be unrealistic as they don't understand what the implications of the changes being made.
    Departments seem to have authority to change workflows of other departments without understanding impact. If you are at the bottom of that hill - you lose.
    No one ever says "we were wrong". Sometimes things are implemented and are clearly wrong... instead of saying "we were wrong, we wont hold you to those expectations" they instead sweep it under the rug and pretend like it never happened and leave expectations ambiguous for affected Rackers.
    Also by never admitting that leadership was wrong, there is a false sense of perfection/excellence.
    Contracts that are provided to employees can be complicated and really require the review of an attorney.
    Rackspace claims to be a "pay for performance" company but the reality is that they use this as a stick not a carrot. If you are over performing, there is not much offered. If you are under performing, actions are taken (reduced bonuses, performance improvement plans etc).
    Based off of recent layoffs, the seems that performance was not a key factor in who was kept. Many high performing employees were laid off... presumably because they were the highest paid in their area.

    Advice to Management

    If you are going to run lean to maximize profits, you should be running lean with the right people (eg the high performers). If it is only about money then each employee is a commodity.
    People have generally stayed because of the culture (not because of the pay). If you kill the culture, you will lose top contributors in key areas.
    Q2 will prove what has been unsaid in that, many will start looking for new jobs outside of the company. Recent layoffs will be the final straw for many employees who are just sticking around until March.
    I hope that Rackspace can return to its place in the market and the city as "the place to work".
    Invest in the "heart and soul" areas and dont let them continue to be anemic. If it is about Fanatical Support, it would be good to make sure there are enough people to support the customer and that they (rackers) are valued.

  8. Helpful (3)

    "Once a Racker Always a Racker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 8 years)

    Pros

    Amazingly talented and caring employees. Casual work environment. New ownership is forcing the business to make changes and attain goals. Less confusion about priorities than in the past. It;s a great place to work and things will get better. I hope to return in the future when the right opportunity is there for me again.

    Cons

    Ideas of how to cut costs and improve efficiency have always been there and have been shared, it just wasn't a priority when it should have been.

    Advice to Management

    Finding ways to cut costs or improve efficiency is something that could have been done for many years but it wasn't a priority. Moving forward, continue to be mindful of spending and hold accountable the leadership that made the bad business decisions, not the people who were there to help execute the initiative. The best ideas come from people at all levels of the business, not the top which is removed from what happens every day. The front line can see the problems and often have a passion and drive to make things better. Support them when they can do more for the company and customers by switching to focus at least temporarily for the greater good.


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in San Antonio, TX
    Current Employee - Software Developer in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    The company has a great work culture. The people here are great. Always willing to help. It is a lot of fun working here. The benefits are very good too.

    Cons

    Don't really have any complaints with this company. If you are a remote worker on a team that is not primarily remote you nay face some gap in communication.


  10. Helpful (1)

    "Good Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer In Test III in San Antonio, TX
    Current Employee - Software Development Engineer In Test III in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you want to learn and grow in Career this is a place to work for. lots of smart people and everyone are willing to help each other out.

    Cons

    there is not cons that I can recall


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