"Great building and perks, incompetent managers, great co-workers, position lock-in, inaccurate recruitment promises."
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
The fellow administrators (Rackers) are amazing people and the company does a lot to foster that family feeling. The building has a lot of perks and makes it somewhat comfortable place to be. If you happen to work first shift, there are lots of opportunities to train and such. And of course you have a lot of freedom in how you dress, etc.
Staffing levels are so tight you can not take time off without burdening your team. Due the heavy emphasis on "family" in the company, that translates to looking down on even taking sick time when needed as you are putting more pressure on an already stressed out team. Managers are taking the attitude of flinging poo at the wall and seeing what sticks as far as ideas on maintaining growth. The infrastructure, including tools you will use daily to do your job, are unreliable and poorly maintained, and there is little effort or emphasis on fixing that. Senior leadership is spending a lot of time out of the company touring the press, etc.
Also, it appears that this company has forgotten who butters the bread. Non-technical staff are inconsiderate of the support staff by entering the building loudly, acting as if they are not walking by admins on the phone with customers, etc.
It appears to that there is a massive PR campaign in progress to position Rackspace as an acquistion.
Advice to Management
It's simple: When the best and brightest leave, and they all leave for the same reason perhaps you should take notice and do something about that. While you may have been a leader in the past, you will get nowhere unless you have the strong support of your administrators ... in case you've forgotten, and it appears you have, those are the people who make Rackspace great: Not your marketing people, not your managers, not billing. Rackspace appears to have completely lost it's way.
Rackspace offer great opportunities for technical training, and you can work with some of the smartest people you'll ever meet.
Their much-vaunted culture is on a rapid decline, and Rackspace is quickly becoming a place to earn your stripes and progress to somewhere else for better pay and opportunity. Leadership is very disconnected from front-line staff and decisions are frequently made without regard to their impact outside of the bottom line. It's a great company to own stock in, and not such a great one to work for long term.
Advice to Management
Listen to your employees. Foster an environment of openness. Steer away from the environment of fear that is currently present. Rackspace prides itself on "fanatical service", but employees are no longer empowered to provide that. There is a huge gulf between the message being broadcast by senior leadership and what Rackers see from their immediate managers.
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