Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated May 25, 2017
1,113 reviews

Filter

Filter

Full-time Part-time

1,113 Employee Reviews

Sort: Popular Rating Date

Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great culture that's hard to duplicate (in 83 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. "Best company I ever work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Program Manager in San Antonio, TX
    Current Employee - Senior Marketing Program Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Company care for its employees is incredible. Career development opportunities. Highly talented employees. Great work environment.

    Cons

    Sales model constantly changing, same as business organization.


  2. Helpful (3)

    "A lot of bad bets made..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    There are pockets of people that really do care about one another and building a relevant company - some are long time rackers, some are new. Compensation is fair - especially if you like in San Antonio (the Fallujah of Texas)

    Cons

    Just a lot of bad bets have been made - most from a position of weakness. Rackspace made bets on both public and private cloud - thinking they'd be able to offer cloud options to their once large install base.... AWS killed their public cloud business - Rackspace could not compete on features and price. Private cloud demand is way less than anyone expected (again, because of AWS success). But that didn't stop Rackspace from charging head first into it - Executive Hubris.
    The FAWS/FAZURE business model is a bit naive - there's no "there there"...AWS or MSFT could easily make those 2 offering irrelevant with some minimal tooling.

    Advice to Management

    Shrink the workforce - and milk that IB for all it's worth. There are some workloads that I'm sure are pretty sticky in your dedicated business....stop spending on all the other nonsense and just support that business.
    Burn the castle down for the insurance money


  3. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Positive Outlook
    No opinion of CEO

    I worked at Rackspace full-time

    Pros

    smart, kind, and talented coworkers.

    Cons

    aws is the breakaway leader.

    Advice to Management

    Keep doing both the hard things and the right things.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Enterprise Accounts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Executive in San Antonio, TX
    Former Employee - Enterprise Account Executive in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Great Culture of customer care and support. Seems to be getting more focused on services now that new leadership has taken them private. Dependable operations and support. Always impressed with how many smart and talented everyone was across all technical roles.

    Cons

    Little room to move up in the sales org. Sales leadership 2 years ago was filled with outside hires.


  6. "Sales"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Flexible work from home is convenient.

    Cons

    The on-boarding process as a remote employee needs improvement.


  7. "Amazing Internship Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern II in San Antonio, TX
    Current Employee - Intern II in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Intern program is excellent. I got real responsibilities very quickly. The culture is amazing, I would love to work here full time.

    Cons

    I would not change much.

    Advice to Management

    Keep up the good work!


  8. "Manager"

    Star Star Star Star Star
    Current Employee - Manager in Cibolo, TX
    Current Employee - Manager in Cibolo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace (More than a year)

    Pros

    Good future direction and move toward other clouds

    Cons

    Buyout, some departments are behind on the direction.


  9. Helpful (4)

    "Linux administrator II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    For San Antonio area the pay and benefits are above average. The company culture is one that encourages leaning and personal and professional growth. Rackspace is easily the best employer I have ever had.

    Cons

    There has been a lot of change over the past year and with the buy-out more changes are to come. Some of the change is good and long over due however there has been a lot of change that is not good. Morale within the castle is pretty low. Linux Admins I and II are now hourly positions thus you will not be a salaried professional but a hourly employee. There is little continuity in the expectation of skill level between the shifts. What is expected of a L1 on first shift is not the same as a L1 on any of the after hours shifts.

    Advice to Management

    Give us our salaries back. Make us professionals again and allow us to put in the extra time, work, and love that has made this company great in the past and we will make it even greater.


  10. Helpful (6)

    "A Shell of What Once Was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    There are probably at least 2 or 3 major US cities worse to live in than San Antonio.

    Cons

    Whatever it may have once been, at best Rackspace is just another IT company today. The decline was ongoing at my departure a few months ago.

    Advice to Management

    Advice to management is, with the exception of a few team leads, ignored and discouraged. There is nothing I can type here I did not offer to management multiple times during my time as a Racker.


  11. Helpful (2)

    "Not perfect, but what you're looking for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Team Member in San Antonio, TX
    Current Employee - Human Resources Team Member in San Antonio, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace (More than 5 years)

    Pros

    San Antonio is an easy city to live in with great weather
    Many areas still have startup feel
    Given ownership, flexibility and autonomy with most projects and responsibilities
    Comfortable and open working environment
    Many very friendly and genuine people work here
    Has paid pretty well. Not the best but pretty well comparatively

    Cons

    Lacks the structure an accountability of a grown-up company
    Unknowns swirling around with recent privatization
    Performance Reviews style and system is horribly inconsistent. Good in some areas, bad in the rest.
    Limited opportunity for advancement depending on the team you're in

    Advice to Management

    It's still a good-ol-boy system in many areas
    Managers are required to do a lot in the weeds and that needs to change
    Drop your egos, it's a major turn off
    Don't speak to us like we're children


Showing 1,113 of 1,157 reviews
Reset Filters