Rackspace Reviews | Glassdoor

Rackspace Reviews

Updated November 16, 2017
1,212 reviews

Filter

Filter

Full-timePart-time

1,212 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 64 reviews)

More Pros and Cons

  1. "Lots of Change!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    - Work with smart people
    - No shortage of challenges
    - Gaining experience with a fast changing company
    - Fun work environment

    Cons

    - Many teams held to different standards of accountability
    - Limited room for growth

    Advice to Management

    I think we are having the right discussions for how to move forward and I am excited to see when we level out with the amount of change we are seeing.


  2. Helpful (1)

    "Tenured Racker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 8 years)

    Pros

    Rackspace fosters a learning environment.

    Cons

    Ever evolving strategy. Makes it challenging to focus to stay focused on top priorities.

  3. Helpful (5)

    "Shadow of former self..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    - Can work from home
    - Good vacation policy
    - Good benefits

    Cons

    - Most of the talent has left already
    - Owned by a venture capital firm whose focus is cost-cutting and short-term profits
    - Company lacks direction


  4. Helpful (5)

    "Long time sales Racker perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Antonio, TX
    Current Employee - Sales in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    There are some super smart people and training assets at Rackspace, which will give you the opportunity to learn and succeed if you apply yourself.

    Cons

    Much of the sales leadership rose through the ranks via political means (cronyism is rampant!). The majority don't know, or care to learn the product portfolio, which is gets more complex by the day. Most managers spend their day tallying revenue, and rolling up numbers up the chain then posturing for a promotion. Combine this lack of preparedness with sales quotas that are nearly impossible to achieve and you get a organization that's rife with apathy.

    Advice to Management

    Take a good look in the mirror, and either lead by example or leave!!!!


  5. Helpful (2)

    "The company is in transition."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    There is a relaxed dresscode.

    Cons

    The company is not investing in current talent.


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Antonio, TX
    Current Employee - Account Executive in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Culture is great - People are willing to go out of their way to help you

    Cons

    People get promoted based on who they know not what they know
    Sometimes required to push on sales deals that I'm not confident will work/benefit the customer
    Accounts in Sales not equally distributed - Favored/Tenured Rackers get better producing accounts

    Advice to Management

    Be fair across the board. Nepotism exists greatly in this company.


  7. "In Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    Work/Life balance is second to none. Culture is still like a big startup.

    Cons

    Some Rackers do the bare minimum. Leaders tend to protect their turf and people without seeing the big picture.

    Advice to Management

    Change is good, let's get moving.

  8. "Great Company, Family Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Rackspace full-time

    Pros

    1. PTO is amazing is very generous
    2. Very understanding when it comes to family situations
    3. Welcoming environment

    Cons

    1. Recent management change little to no bonus pay
    2. No overtime unless absolutely necessary
    3. Some processes and procedures are unnecessary (only for show to appease management)


  9. "Left RAX and came back, couldn't find a better place than RAX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Antonio, TX
    Current Employee - Account Manager in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Rackspace allows me family time, Work from home when needed, plenty of time off to get things done. My boss is the best boss ever (RM), my team is great, we have fun while we work hard but I can't imagine being anywhere else other than Rackspace. I left in nov 2016 and was back may 2017. Never again I'll leave this place. Team outings, video games, team lunches, friends and family values. But don't get me wrong we do work hard.

    Cons

    Everything about Rackspace to me is a blessing. The Cons were hard on other companies I work for. Not here. It's all balanced in my view.

    Advice to Management

    My leaders - just keep doing what you're doing. Keep showing you care for us not only as the professionals we are but the people we are as well outside of Rackspace. Let's keep the culture alive and make this the best company to work for, for the next 30 years!


  10. Helpful (7)

    "Good place to get experience, but not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Friendly people
    Good managers (up to your dept)

    Cons

    Bonus cut to yearly and will be no where near 100%
    People leaving and not backfilling
    Can't afford to pay people market wages. Seriously, They want architects on mid level support tech salary
    PE firm gutted all the fun stuff. Couldn't remember the last time I had an outing
    Losing out in the cloud...
    Look at all the C level people who left..

    Writing was on the wall for me that it was time to move on.

    Advice to Management

    Gotta make Rackspace fun again. Why work here when I can work anywhere and experience the same culture and get paid more?


Showing 1,212 of 1,260 reviews
Reset Filters