Rackspace Reviews in San Antonio, TX | Glassdoor

Rackspace San Antonio Reviews

Updated February 23, 2017
511 reviews

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San Antonio, TX Area

511 Employee Reviews

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Pros
Cons
  • Work life balance often a problem (in 29 reviews)

  • Lots of dysfunctional middle management that don't fully understand their teams and objectives (in 61 reviews)

More Pros and Cons

  1. Helpful (3)

    "My work review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Security Administrator in San Antonio, TX
    Current Employee - Network Security Administrator in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Great environment
    Great customer service
    Extremely knowledgeable people

    Cons

    I don't have any complaints


  2. Helpful (1)

    "Long Term Racker POV"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    Rackspace is a great company. Like any company in a changing market there are ups and downs. Great leaders and not so great leaders. The one thing that has kept me here and engaged for 10+ years is the ability to develop and grow into just about any role I want. If you work hard, have a good attitude and bring good ideas, you will be rewarded with opportunities. This is a great place for people that want to be challenged (both personally and professionally) and want to learn/grow from experience. You will be put in uncomfortable and challenging situations (uncomfortable because you may not know how to solve something you need to solve) as a lot of what we do is being done for the first time. There is no playbook to turn to.. You may have struggles with your boss or a peer, but every one of those engagements makes you stronger. You really need to want that challenge to work here. You also must really, really embrace change. Things change often and what i've learned in my 10 years is that it's usually for the better (sure there are some misses, but thats part of growth. If you get upset when things change abruptly, I would mention that in the interviews to see if the role you want is subject to frequent change.
    The company really does care about the employees and the culture. There are always going to be scenarios where the company falls short or someone was dealt a bad hand, but those are the corner cases.

    Cons

    It's difficult if you are outside of HQ. There are so many people there that hallway conversations and impromptu meeting can drive decisions. This is not ideal, and something that is being worked on but it is the reality.
    Long tenure can impact pay. People hired externally typically make more that home grown talent.
    New hires can get very frustrated if they are coming from a place where everything is figured out and there are processes and procedures for everything. This is very much a giant startup where people are asked to do a lot of things themselves.

    Advice to Management

    Pay your home grown and tenured Rackers what you would pay an outside hire.


  3. Helpful (1)

    "Good Team Work but Need Management Improvements"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Antonio, TX
    Former Employee - Account Manager in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Flexible pay with excellent benefits. Great atmosphere with awesome people, some of the best people I've worked with in a long time! You work hard you get rewarded and the rewards were awesome.

    Cons

    Management needs to be vetted for their position. There was a good amount of management looking out for their next move and not their employees. Caring only about personal interest and not for the team.

    Advice to Management

    Give the hiring process more thought when it comes to hiring Management. There are just too many managers that do not belong in their roles.


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  5. Helpful (5)

    "Good for starting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in San Antonio, TX
    Former Employee - Linux Systems Administrator in San Antonio, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Rackspace full-time

    Pros

    If you want to truly learn Linux, then this is your place. A lot of talnted people, some managers are great, atmosphere is cool.

    Cons

    Som managers are so bad (I left the company because one of them!). Leveling is not fair and takes time, salaries are below average of other companies, company is lost after Lanham the ild CEO.

    Advice to Management

    Think why the company rating (as employees or customers) is going down.


  6. Helpful (7)

    "Promises Made, but not kept"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Analyst in San Antonio, TX
    Current Employee - Security Analyst in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    When other reviews say you'll learn a lot, they aren't lying. Rackspace is still in the startup mentality mode, even after returning to private ownership. Too many silos of knowledge, and each group writes their own tools. You will be forced into the trial by fire, and have to spend as much time troubleshooting your tools, as doing your job. Your critical thinking skills will gain a huge boost.

    The people, as shown on so many reviews, are great. You are almost guaranteed to be put on a team with incredibly smart people. Who are always willing to go above and beyond.

    You have the opportunity to earn certifications. Some onsite (such as Red Hat), and others such as AWS will be required for your job.

    Fairly standard benefits and pay (see 401(k) note in cons)

    Tons of growing business areas. No shortage of customers wanting the expertise that Rackspace sells, especially on AWS.

    When public, it could be understood that the CEO couldn't admit to the long running talks, but he still took the time to send out a message for employees potentially affected by several different world events, will show up at most events, and in the open office area, has a desk that sees a lot of foot traffic.

    Tons of opportunities to volunteer (with 24 hours paid annually), and meet with others that work all over Rackspace.

    Cons

    No training, except for remote opportunities, which negates a lot of the benefits, and proper mindset, for training.

    Managers are everything. People don't quit jobs, they quit managers, and many organizations internally have too many managers/directors to get actual work done.

    Over promise and under deliver should be the motto for tools needed to do the job. Even if you get the tools, they are often hobbled by lack of support.

    Uncertainty, many positions (support) in the company have well-defined requirements, but others are too loose. You have no idea if you are doing the right job, because you have nothing to compare it to. You have no idea if you are ready to level up, because you have nothing to take to your manager and say I meet these requirements.

    Certifications required that your job doesn't pertain to. Access requirements should be more strict, and some of the required certifications could then drop off the radar. Being too wide open is often a problem, as no one "owns" an issue, and internally people tend to have to fix issues they find, instead of having an expert assist them. Internal support tickets for a 24/7/365 environment often require waiting days, or weeks, for resolution due to the help desk not being 24/7/365 to match the needs of the workers.

    Too many systems. Every project seems half implemented, and oft without any project management. Teams fall off after turning on the "production" environment, and thus everyone fends for themselves. The end result is a series of one-offs doing the same tasks.

    Low 401(k) matching.

    Each team supposedly has a budget for team activities each month, but I have yet to see a team get to use it consistently. Managers and directors, on the other hand, seem to have catered lunches most days.

    Communications. Rackspace communicates widely about events that have little importance for the day-to-day, or the mission, but company-wide HR issues are only acknowledged when you make a request yourself, and sales-pitch style propaganda for important issues.

    Advice to Management

    Invest in your employees with training and conference attendance, without having to man a sales booth.

    Determine the appropriate job requirements for each role. Without job requirements, employees are just showing up for a paycheck, and doing whatever they feel like.

    Give teams the tools to do their job, instead of over-selling customers on products that can't be delivered.

    Ensure Support teams for Operations teams are 24/7/365. If operations can't do their job, because they need support, customers can't be supported by operations.

    Be honest. One of the core values taught at Rackspace is transparency, but too many managers blow smoke instead. Hold your managers to the standards of the core values, and they can hold their teams as such. Without top-down enforcement, the culture will erode, especially in the uncertain times of transforming back into a private company. Take out the fluff in messages. Your employees know what they do day-to-day, be upfront with them about problems, and work together to solve them.

    When HR sees a problem, address it with a communication to everyone who might be affected by it. Don't respond to messages with, we have known about this widespread issue, as it shows a lack of owning a problem.

    Deliver. If you are going to offer a product, either internal or external. Set a date, and hold your teams/managers/directors accountable to meet the date. If they can't deliver the full promise, be open and honest early in the process to get buy-in and reassess priorities.


  7. Helpful (8)

    "Dying culture. Replacing highly-skilled employees in favor of low-skilled, underpaid call center workers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Great palliative care for your career as you watch it slowly die.

    Cons

    The "Fanatical" culture is all but completely gone. Customers know it and aren't happy. The company is moving away from offering products to selling costly support packages for AWS and Azure.

    Advice to Management

    There is still a TON of talent holding on to Rackspace's Fanatical culture. Use them! Why hire inexperienced outside candidates when so many loyal Rackers are very well qualified and have so much of themselves invested in the company.


  8. "Best places to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Data Analyst in San Antonio, TX
    Former Contractor - Data Analyst in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace as a contractor (More than a year)

    Pros

    Rackspace has the following to be straight.
     Best workplace culture
    Good work life balance
    Amazing people
    Friendly environment
    Fun loving team

    Cons

    Nothing much to say
    I was very much happy working there. Because there aren't many bad or ill things to mention here

    Advice to Management

    Probably there is a fear of cost cut post acquisition by Appolo but I believe it will indeed be a boost to the company growth.


  9. "Great company going a great direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in San Antonio, TX
    Current Employee - Sales Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (Less than a year)

    Pros

    Excellent culture and onboarding experience.

    Cons

    Nothing is perfect but so far I have not been around long enough to have specific criticism.

    Advice to Management

    Heed the advice of other Rackers - keep the culture focused on what has made it the best and only do things that will make it even better.


  10. Helpful (11)

    "Layoffs are coming..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer IV in San Antonio, TX
    Former Employee - Software Developer IV in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than a year)

    Pros

    Used to be a great culture with transparency and a family-like atmosphere and still is in a few groups.
    Headquartes in San Antonio is a great to place to ge at but if you are remote, you'll miss out.

    Cons

    The buyout has let to a lot of anxiety and people are scared of getting laid off. Budgets are being cut from what I hear after I left and major layoffs are happening this month or in January from my what my old co-workers are telling me. Bonuses weren't paid either this quarter and everyone is trying to find a role in another department where they might be more secure in keeping a job. Too much redundancy and not enough money to fund business as usual going forward.

    Advice to Management

    Wish everyone well and hope for the best, but things are going to get tougher before getting better again. Morale is going to be more and more of a problem. Leadership will see some of their top performers leave before it gets tough and hiring top talent can be challenging once the word gets out around what is about to happen next.


  11. "Linux Administration III"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator Level III in San Antonio, TX
    Current Employee - Linux Systems Administrator Level III in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Best place work. Great people around and a lot of opportunities to grow.

    Cons

    The company is going through an acquisition so it's time to work hard to continue to make it the best place to work



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