Rackspace Reviews in San Antonio, TX | Glassdoor

Rackspace San Antonio Reviews

Updated May 24, 2017
537 reviews

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San Antonio, TX Area

537 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 70 reviews)

  • Great culture that's hard to duplicate (in 83 reviews)

Cons
  • Work life balance often a problem (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. "Enterprise Accounts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Executive in San Antonio, TX
    Former Employee - Enterprise Account Executive in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    Great Culture of customer care and support. Seems to be getting more focused on services now that new leadership has taken them private. Dependable operations and support. Always impressed with how many smart and talented everyone was across all technical roles.

    Cons

    Little room to move up in the sales org. Sales leadership 2 years ago was filled with outside hires.


  2. "Amazing Internship Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern II in San Antonio, TX
    Current Employee - Intern II in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Intern program is excellent. I got real responsibilities very quickly. The culture is amazing, I would love to work here full time.

    Cons

    I would not change much.

    Advice to Management

    Keep up the good work!


  3. "Manager"

    Star Star Star Star Star
    Current Employee - Manager in Cibolo, TX
    Current Employee - Manager in Cibolo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace (More than a year)

    Pros

    Good future direction and move toward other clouds

    Cons

    Buyout, some departments are behind on the direction.


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  5. Helpful (4)

    "Linux administrator II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Current Employee - Linux Systems Administrator II in San Antonio, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    For San Antonio area the pay and benefits are above average. The company culture is one that encourages leaning and personal and professional growth. Rackspace is easily the best employer I have ever had.

    Cons

    There has been a lot of change over the past year and with the buy-out more changes are to come. Some of the change is good and long over due however there has been a lot of change that is not good. Morale within the castle is pretty low. Linux Admins I and II are now hourly positions thus you will not be a salaried professional but a hourly employee. There is little continuity in the expectation of skill level between the shifts. What is expected of a L1 on first shift is not the same as a L1 on any of the after hours shifts.

    Advice to Management

    Give us our salaries back. Make us professionals again and allow us to put in the extra time, work, and love that has made this company great in the past and we will make it even greater.


  6. Helpful (6)

    "A Shell of What Once Was"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rackspace full-time (More than 3 years)

    Pros

    There are probably at least 2 or 3 major US cities worse to live in than San Antonio.

    Cons

    Whatever it may have once been, at best Rackspace is just another IT company today. The decline was ongoing at my departure a few months ago.

    Advice to Management

    Advice to management is, with the exception of a few team leads, ignored and discouraged. There is nothing I can type here I did not offer to management multiple times during my time as a Racker.


  7. Helpful (2)

    "Not perfect, but what you're looking for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Team Member in San Antonio, TX
    Current Employee - Human Resources Team Member in San Antonio, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace (More than 5 years)

    Pros

    San Antonio is an easy city to live in with great weather
    Many areas still have startup feel
    Given ownership, flexibility and autonomy with most projects and responsibilities
    Comfortable and open working environment
    Many very friendly and genuine people work here
    Has paid pretty well. Not the best but pretty well comparatively

    Cons

    Lacks the structure an accountability of a grown-up company
    Unknowns swirling around with recent privatization
    Performance Reviews style and system is horribly inconsistent. Good in some areas, bad in the rest.
    Limited opportunity for advancement depending on the team you're in

    Advice to Management

    It's still a good-ol-boy system in many areas
    Managers are required to do a lot in the weeds and that needs to change
    Drop your egos, it's a major turn off
    Don't speak to us like we're children


  8. Helpful (1)

    "Software Engineer II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer II in San Antonio, TX
    Current Employee - Software Developer II in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    * Flexible
    * Friendly
    * Progressive
    * The company cares a lot about investing in your skills
    * Training is available per managers approval.

    Cons

    * Sometimes I get the sense that upper leadership isn't very organized
    * The work isn't always interesting
    * Things sometimes change faster then they are completed
    * Processes aren't very solidified

    Advice to Management

    Work on the processes that the developers like, rather then on the ones that you think would help keep track of the work easier or get the work done faster.


  9. "Hopefully, this time, the change in SLT will be positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in San Antonio, TX
    Current Employee - Senior Program Manager in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Great benefits, good hearted people, people who for the most part want to effect positive change in the company

    Cons

    Every few months the focus shifts and there is a mandatory, clear vision. Then leadership changes and we change the focus again. Hopefully with the new president, who is a longtime Racker, we will stay focused on the right thing this time.


  10. Helpful (3)

    "My work review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Security Administrator in San Antonio, TX
    Current Employee - Network Security Administrator in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 3 years)

    Pros

    Great environment
    Great customer service
    Extremely knowledgeable people

    Cons

    I don't have any complaints


  11. Helpful (1)

    "Long Term Racker POV"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 10 years)

    Pros

    Rackspace is a great company. Like any company in a changing market there are ups and downs. Great leaders and not so great leaders. The one thing that has kept me here and engaged for 10+ years is the ability to develop and grow into just about any role I want. If you work hard, have a good attitude and bring good ideas, you will be rewarded with opportunities. This is a great place for people that want to be challenged (both personally and professionally) and want to learn/grow from experience. You will be put in uncomfortable and challenging situations (uncomfortable because you may not know how to solve something you need to solve) as a lot of what we do is being done for the first time. There is no playbook to turn to.. You may have struggles with your boss or a peer, but every one of those engagements makes you stronger. You really need to want that challenge to work here. You also must really, really embrace change. Things change often and what i've learned in my 10 years is that it's usually for the better (sure there are some misses, but thats part of growth. If you get upset when things change abruptly, I would mention that in the interviews to see if the role you want is subject to frequent change.
    The company really does care about the employees and the culture. There are always going to be scenarios where the company falls short or someone was dealt a bad hand, but those are the corner cases.

    Cons

    It's difficult if you are outside of HQ. There are so many people there that hallway conversations and impromptu meeting can drive decisions. This is not ideal, and something that is being worked on but it is the reality.
    Long tenure can impact pay. People hired externally typically make more that home grown talent.
    New hires can get very frustrated if they are coming from a place where everything is figured out and there are processes and procedures for everything. This is very much a giant startup where people are asked to do a lot of things themselves.

    Advice to Management

    Pay your home grown and tenured Rackers what you would pay an outside hire.


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