Rackspace Technology Customer Success Manager Reviews

Pros

Career Opportunities. Work/Life Balance. Culture. Diversity and Inclusion. All great.

Cons

Not always sure management knows what it's doing.

Pros

Busy ever evolving somewhere I can grow my experience

Cons

Too many Changes in company direction

Pros

Great community of employees. People are wanting and willing to assist whenever needed.

Cons

The last few years have been difficult, but the current world economy has affected many companies similarly. Off-shoring of employees is troubling, but sometimes necessary to compete. Brighter days are ahead.

Pros

Great place to work with super intelligent people. There is a lot of opportunity to learn and achieve several cloud certifications.

Cons

Organization need to be improve, everything else is great.

Pros

Great people to work with

Cons

job description does not match actual role

Pros

People, Rackers are some of the most wonderful people in tech

Cons

Lots to jobs being moved to India and Mexico

Pros

Your peers and your supporting engineers make this a great experience when reaching out for resources to assist you. Remote / WFH opportunities

Cons

Everyone is overworked and single-threaded. Even when you express a need for assistance, you will only receive more workload or be told to just make it happen. Client relationships built on trust and satisfaction are no longer desired. RXT is only looking for transactional opportunities and ignores clients who are failing to meet targets because we fail to meet deliverables and targets. CSMs receive the brunt end of client dissatifaction because we cannot find the resources or assistance from ELT to improve already poor experiences.

Pros

Managers have a lot of flexibility to let their employees leave suddenly for emergencies, there’s stock offerings, over of month of PTO, and, when remote works ends, The Castle is a really cool building and can be fun.

Cons

The culture has slowly but consistently degraded and become more and more corporate. Budgets were cut for outings, and fun in office activities, pre-Covid. Most alarming is the shift to a globalized workforce, which means that US jobs are being replaced by workers in other countries. At first, it was just backfilling in India and Mexico as Rackers left, but now they actively layoff Rackers to move the roles outside the US. It started with only mangers and leadership being laid off, but now front-line Rackers are also being cut. Rackers of 10+ years are often the first to be cut. As a result, talented technical Rackers have been left unable to grow and promote, and often get cut loose if they ask for pay increases. Leadership has been asked about this strategy multiple times and has consistently answered that they are comfortable with the turn over and don’t mind the cycling in of technical talent and out flowing out of more knowledgeable techs. Customers have noticed the change, and the Rackers in charge of customer service have become increasingly stressed under larger and larger workloads as teams shift smaller, and non-US Rackers struggle to learn to pick up job with little training. There is no job security, and Rackspace pays under average because they lean on their reputation to bring talent in. I would not recommend working at Rackspace if you are come from a startup background or other technology company; however, if you’re coming from a call center background Rackspace would be a significant improvement.

Pros

- Great stepping stone For a career in IT/Tech - Compensation becoming more competitive

Cons

- Layoffs to best shore work while executives taking in huge stock bonuses. Observe March stock payouts correlating with layoffs. - Support resources stretched thin, stacking the deck against account teams to provide fanatical support - Too many experienced Rackers leaving or laid off, leaving their roles/responsibilities to their new and/or inexperienced replacement. - Bloated management is out of touch with the impact of their senior leadership’s poor decisions. Failed to facilitate the success of their teams in a timely manner.

Pros

- Remote Employment - No Travel (depending on role) - Flexible Schedule (mostly)

Cons

- Team are siloed - Projects that should take hours/days take months/years