Rackspace Technology Customer Success Manager Reviews
Updated Jun 7, 2023
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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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- Former Employee★★★★★
Great company. Not always sure management knows what its doing.Jul 18, 2022 - Customer Success Engineer in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Career Opportunities. Work/Life Balance. Culture. Diversity and Inclusion. All great.
Not always sure management knows what it's doing.
- Former Employee, more than 10 years★★★★★
KtMay 17, 2023 - Manager, Customer Success in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Busy ever evolving somewhere I can grow my experience
Too many Changes in company direction
- Current Employee, more than 10 years★★★★★
Rackspace is improvingApr 14, 2023 - Senior Customer Success Manager in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Great community of employees. People are wanting and willing to assist whenever needed.
The last few years have been difficult, but the current world economy has affected many companies similarly. Off-shoring of employees is troubling, but sometimes necessary to compete. Brighter days are ahead.Continue reading
- Current Employee★★★★★
My ReviewOct 14, 2022 - Senior Customer Success ManagerRecommendCEO ApprovalBusiness Outlook
Great place to work with super intelligent people. There is a lot of opportunity to learn and achieve several cloud certifications.
Organization need to be improve, everything else is great.
- Current Employee, less than 1 year★★★★★
Customer Success ManagerJul 19, 2022 - Customer Success ManagerRecommendCEO ApprovalBusiness Outlook
Great people to work with
job description does not match actual role
- Former Employee, more than 10 years★★★★★
Great place to workMar 31, 2022 - Customer Success Architect in Austin, TXRecommendCEO ApprovalBusiness Outlook
People, Rackers are some of the most wonderful people in tech
Lots to jobs being moved to India and MexicoContinue reading
- Current Employee, more than 1 year★★★★★
Customer Service has been removed from the CSM roleJul 30, 2021 - Senior Customer Success Manager, Enterprise in Jersey City, NJRecommendCEO ApprovalBusiness Outlook
Your peers and your supporting engineers make this a great experience when reaching out for resources to assist you. Remote / WFH opportunities
Everyone is overworked and single-threaded. Even when you express a need for assistance, you will only receive more workload or be told to just make it happen. Client relationships built on trust and satisfaction are no longer desired. RXT is only looking for transactional opportunities and ignores clients who are failing to meet targets because we fail to meet deliverables and targets. CSMs receive the brunt end of client dissatifaction because we cannot find the resources or assistance from ELT to improve already poor experiences.Continue reading
- Former Employee★★★★★
Increasingly GlobalizedOct 3, 2020 - Customer Success Manager in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Managers have a lot of flexibility to let their employees leave suddenly for emergencies, there’s stock offerings, over of month of PTO, and, when remote works ends, The Castle is a really cool building and can be fun.
The culture has slowly but consistently degraded and become more and more corporate. Budgets were cut for outings, and fun in office activities, pre-Covid. Most alarming is the shift to a globalized workforce, which means that US jobs are being replaced by workers in other countries. At first, it was just backfilling in India and Mexico as Rackers left, but now they actively layoff Rackers to move the roles outside the US. It started with only mangers and leadership being laid off, but now front-line Rackers are also being cut. Rackers of 10+ years are often the first to be cut. As a result, talented technical Rackers have been left unable to grow and promote, and often get cut loose if they ask for pay increases. Leadership has been asked about this strategy multiple times and has consistently answered that they are comfortable with the turn over and don’t mind the cycling in of technical talent and out flowing out of more knowledgeable techs. Customers have noticed the change, and the Rackers in charge of customer service have become increasingly stressed under larger and larger workloads as teams shift smaller, and non-US Rackers struggle to learn to pick up job with little training. There is no job security, and Rackspace pays under average because they lean on their reputation to bring talent in. I would not recommend working at Rackspace if you are come from a startup background or other technology company; however, if you’re coming from a call center background Rackspace would be a significant improvement.
- Former Employee, more than 3 years★★★★★
Stretched ThinOct 30, 2021 - Senior Customer Success ManagerRecommendCEO ApprovalBusiness Outlook
- Great stepping stone For a career in IT/Tech - Compensation becoming more competitive
- Layoffs to best shore work while executives taking in huge stock bonuses. Observe March stock payouts correlating with layoffs. - Support resources stretched thin, stacking the deck against account teams to provide fanatical support - Too many experienced Rackers leaving or laid off, leaving their roles/responsibilities to their new and/or inexperienced replacement. - Bloated management is out of touch with the impact of their senior leadership’s poor decisions. Failed to facilitate the success of their teams in a timely manner.Continue reading
- Current Employee, more than 5 years★★★★★
Pluses and MinusesSep 23, 2021 - Enterprise Customer Success Architect in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
- Remote Employment - No Travel (depending on role) - Flexible Schedule (mostly)
- Team are siloed - Projects that should take hours/days take months/yearsContinue reading
Rackspace Technology Reviews FAQs
Customer Success Manager professionals working at Rackspace Technology have rated their employer with 3.8 out of 5 stars in 82 Glassdoor reviews. This is a higher than average score with the overall rating of Rackspace Technology employees being 3.7 out of 5 stars. Search open Customer Success Manager Jobs at Rackspace Technology now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Rackspace Technology.
Customer Success Manager professionals rate their compensation and benefits at Rackspace Technology with 3.8 out of 5 stars based on 82 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries and benefits at Rackspace Technology.
79% of Customer Success Manager employees at Rackspace Technology would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Customer Success Manager professionals have also rated Rackspace Technology with a 3.9 rating for work-life-balance, 4.1 rating for diversity and inclusion, 4.1 rating for culture and values and 3.9 rating for career opportunities.