Rackspace Technology Employee Reviews about "work from home"

Pros

Work From Home and Good Projects. Good Recognition

Cons

Need To be more Focused on Getting Good Projects

Pros

- Fantastic people (team members) - Great internal collaboration (e.g., between team members/segment) - Flexible scheduling and ability to work from home if needed

Cons

- Company seems to have lost vision (e.g, becoming a reseller for other hosting providers) - Mountains and mountains of technical debt--It's grown so quickly, that it favored growth over setting up a solid foundation - Management seems to be in it for themselves, and team members often suffer due to the upper level politics - As the company's grown, entrenched silos seem to be emerging

Pros

Work from home every once in a while and you do learn a lot about technology platforms across the hosting industry. You can learn and get certified through other leading platforms like AWS, Azure, and GCP products.

Cons

Underpaid! Unprofessional and completely incompetent managers/VP's and C-level executives that come in for 3-months at a time and leave or get fired. The culture that was once there is completely dead and RAX should be considered career suicide. You have to project manage and help the implementation team and account managers because they aren't technical at all, and you have to do up to 3-4 other peoples jobs at the same time you're trying to sell and focus on your presentations and other important duties that you're 100% responsible for. The SDR and Inbound lead generation team picks favorites when passing prospects over to begin the discovery/consultation process. It's tough to have solid leads that will convert into real business/dollars when the person passing them is incompetent and knows noting about IT or hosting in general (lead gen team is terrible and at times useless). This is a painful process and Rackspace gives you nothing to show for it from a compensation standpoint. OTE usually starts out between 75k-85k when we should be realistically earning around 150k OTE as a starting point. We also had on-call shifts where every sales rep will take turns working with customers that call between 8am and 12:00am on the weekends and 6pm to 12am during the week where beards require that you stay at home next to your laptop and cell to speak with customer that would want to buy a server at 10:00pm which obviously wasn't successful and poorly executed like every other aspect of this company.

Pros

Good salary and benefits. As Tech company which always challenge you to go beyond your comfort area and get lot of new stuff to learn. Most people are ready to help and go beyond. Core values meant a lot. Company is very transparent and good about communicating.

Cons

No process in place for software development/tools. Everyone use/prefer their own things. Lot of opportunity to improve in this area. Decisions made by leadership claimed as long term, mostly shed away in few months which shows not much thought process behind decisions made. Some BU are hard to reach, It is more like who you know to get your things done. Reorg after every 6 months. Work from home policy is not well defined or flexible. Every team have their own set of rules and mostly not allowed to WFH or remote.

Pros

Flexible work from home is convenient.

Cons

The on-boarding process as a remote employee needs improvement.

Pros

1. Ample opportunities to learn new technologies along with management skills. 2. Great work life balance as they provide work from home option as well if you genuinely need it. 3. Very friendly environment. Every one is willing to help each other. 4. This is the only company where you can reach out to HR department easily. If you will ask for help they will immediately respond to your queries. 5. Very friendly and approachable management. 6. One of the best knowledge base they have to make your daily operations smooth.

Cons

Was not able to find a single one during my tenure.

Pros

Depending on your manager (if you have one) you might be able to work from home regularly. Pay and benefits are good.

Cons

Lack of leadership at so many levels. Lots of non-marketers trying to be marketers (and failing miserably). Middle school attitude everywhere with people on various teams refusing and sabotaging others whom they do not like. Not a single back fill after dozens of people have left, been forced out, laid off, or fired. Many people are being fired right now in an attempt to shrink the marketing organization by 22%, and right before annual bonuses are to be paid out. This move will save the company millions in unpaid bonuses and add to the bottom line.

Pros

- Work from Home and flexiblity

Cons

- Term insurance is not there

Pros

Great place to learn, cool people, fun atmosphere

Cons

Covid forcing work from home really exposed how much fun the job relied on going to the office. Without it, it was just a job. Then India happened. I'm sure Racker culture is alive and well there, US is just shut out from it now.

Pros

If you practice or participate in cronyism or nepotism, this company is for you. Their idea was great, but they have pole vaulted away from it. They state it is because they have grown so big and are a public company. But, it doesn't have to be that way; they choose for it to be that way and that will be their undoing as there isn't anything special about them any longer.

Cons

See the pros. HR has no power and lets management run a muck. The Racker has no power and the longer you are there, the less you are revered. They use their principles against you. Examples include their HIRE principle; as they will stack the panels and manipulate the vote to get the person hired they truly want regardless of whether they are the correct person for the job. They use reviews and peer evaluations as a tool to manipulate outcomes and basically use the review as a weapon if management doesn't like you. Husbands/wives who both work for the company are to be avoided at all costs because they will manipulate situations and friends to vault up the ladder when they truly don't have the experience or expertise to do the work. They have been known to step on the careers of others; lie about others; and use people in all areas to get the results they want for their own personal gain. (The higher up in management the husband/wife team is the worse the corruption. All you have to do is follow the path of how each pole vaulted. Then look at who their friends are and how those friends got promoted. It isn't difficult if you really want to look into it. But no one does.) There have been so many seasoned Rackers that have left; and you have to ask yourself why. Rackspace turning more corporate, especially through the hiring of upper management from other rigorously corporate companies is your first clue. They don't embrace the culture, but look for ways to thwart it. The Racker is no longer empowered because when they do the right thing and management doesn't approve, you are blackballed. We used to be able to work from home and we had the motto of 'friends and family' drilled into us. But that is no longer and only a myth. HR tells us that management is behind all the changes and work through them to enact change. Then management blames HR and says they are setting the mandate. So, they aren't transparent and no one wants to take responsibility. It has become a company who should just take anyone as they are like every other company out there.