Rackspace Reviews in United Kingdom | Glassdoor

Rackspace UK Reviews

Updated July 19, 2017
137 reviews

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United Kingdom

3.7
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Approve of CEO
Rackspace CEO Taylor Rhodes
Taylor Rhodes
58 Ratings

137 Employee Reviews

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Pros
  • The company has good work/life balance and growth within organization (in 73 reviews)

  • Great culture that's hard to duplicate (in 89 reviews)

Cons
  • Some major changes to work life balance without your input (in 29 reviews)

  • Incompetent middle-management pits employeees against one another as opposed to fixing problems (in 61 reviews)

More Pros and Cons

  1. "Strong Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation & Engagement Coordinator in London, England (UK)
    Current Employee - Implementation & Engagement Coordinator in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    The people are amazing to worth with, management is very encouraging around self development and growth. People are very focused on customer experiences.

    Cons

    Sometimes the vision is unclear and the company direction needs to be communicated better.

    Advice to Management

    Keep the staff happy and they will keep customers happy.


  2. "Very relevant market proposition, backed by a fantastic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Hayes, England (UK)
    Current Employee - Sales Manager in Hayes, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    Relevancy in the market
    Great culture - exiting, challenging, caring, hard-working and fun

    Cons

    Due to the strong desire to maintain the culture, there is limited opportunity to work from home

  3. Helpful (1)

    "Good company with great benefits to offer!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Hayes, England (UK)
    Current Employee - Finance in Hayes, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rackspace full-time

    Pros

    Good benefits - gym, private healthcare, pension, breakfast, fun day out every quarter...

    Cons

    Cannot think of anything just yet!

    Advice to Management

    Keep up the good work


  4. Helpful (2)

    "Great place to work - Mixed Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Consultant in London, England (UK)
    Former Employee - Business Development Consultant in London, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Rackspace (More than 3 years)

    Pros

    Great perks, Good people, awesome culture

    Cons

    Management do not understand the wider cloud and technology market. Promotions based on sucking up rather than ability.

    Advice to Management

    promote on merit, hire people who understand the wider technology industry.


  5. Helpful (7)

    "Not what it was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hayes, England (UK)
    Former Employee - Anonymous Employee in Hayes, England (UK)
    Neutral Outlook
    No opinion of CEO

    I worked at Rackspace full-time (More than 5 years)

    Pros

    - Lovely people
    - Amazing offices
    - Fun place to work at a junior level
    - Great place to learn

    Cons

    - Just been acquired by US equity firm, lots of cuts, niceties are on the way out
    - First round of redundnacies just completed
    - CEO (Taylor Rhodes) just quit
    - Business is lost, changes its focus seemingly weekly, pulling in different directions
    - 'Core values' get used against you, but rarely followed
    - Nepotism amongst UK Leadership is breathtaking

    Advice to Management

    Keep it simple. Be honest with yourselves. Remember where you came from.


  6. Helpful (1)

    "Good company, just not my cup of tea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Service Delivery Manager in London, England (UK)
    Former Employee - Enterprise Service Delivery Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Rackspace full-time (Less than a year)

    Pros

    The company is stable and offers great facilities for staff

    Cons

    The direction is a little muddled. Culture sometimes felt forced

    Advice to Management

    Work on the induction a little, keep close to new starters to make sure they're happy.


  7. "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Absolutely fantastic company (not many left out there like Rackspace)!
    A lot of transparency, great work atmosphere, exposure to get involved in driving exciting projects. Very accommodating culture and supportive colleagues and managers.

    Cons

    A bit more structure needed.

  8. Helpful (3)

    "Service Delivery Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Hayes, England (UK)
    Current Employee - Service Delivery Manager in Hayes, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good people and team managers. Job autonomy and trust if performing. Perks are average but still get free breakfast. Pay is ok but not compared with other cloud tech companies.

    Cons

    Culture has not simply eroded but fallen off a cliff edge in 2017 under U.K. Leadership. The hiring of leaders who are simply interested in £ and not people, is making Rackspace an uninviting and sole less company to work for.

    Advice to Management

    Bring back leaders who care for Rackers and the culture. Find more money for existing staff, as it found for new staff.


  9. Helpful (1)

    "Can it break out of SMB mindset"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than a year)

    Pros

    Nice people, great office, exciting industry

    Cons

    Stuck in SMB mindset, everything driven from US, endless meetings


  10. Helpful (1)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in London, England (UK)
    Current Employee - Sales Representative in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Rackspace full-time (More than 5 years)

    Pros

    In the past it has been an amazing place to work with a great culture but this is slipping as time goes on

    Cons

    Losing some of the things that used to make it such a special place to work

    Advice to Management

    Pick a direction and go with it


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