Rail Europe Reviews | Glassdoor

Rail Europe Reviews

Updated April 22, 2017
13 reviews

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Full-time Part-time

3.0
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Zine Belhonchet
1 Rating

13 Employee Reviews

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  1. "Inside Sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Rail Europe (More than 5 years)

    Pros

    Good company to work for

    Cons

    No opportunity for growth


  2. "Good learning experiece"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer in White Plains, NY
    Former Employee - Senior Developer in White Plains, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexible schedule, Friendly and Encouraging working environment, Great work life balance and no pressure from the management.

    Cons

    Small team, not many advancement opportunities.


  3. Helpful (2)

    "Employee talents & skills under-utilized and unrecognized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Rosemont, IL
    Former Employee - Travel Consultant in Rosemont, IL
    Doesn't Recommend
    Approves of CEO

    Pros

    Engaging & generous CEO. Benefits & compensation structure competitive and fair. Nice, clean office overall with well provisioned lunch and break room facilities. Quiet room with comfy couches and computers provided for breaks.

    Cons

    Environment clique-ish with favoritism tendencies toward select few. Despite well intentions, management is detached, unapproachable, insensitive to employee morale, and not genuinely open to feedback nor open communication.


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  5. Helpful (1)

    "Glad I got out of there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in White Plains, NY
    Former Employee - Supervisor in White Plains, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at Rail Europe full-time (More than a year)

    Pros

    Interesting job booking train travel all over Europe. Benefits and time-off no different than any other travel company.

    Cons

    Low salaries, very disorganized, management has no idea how to treat employees. The training program is a joke you're thrown on the phone with two weeks of reading their brochures. The HR department is useless. They bring interns from Europe and put them in the local YMCA/YWCA on their own. When I asked my manager if he thought I had a chance for a promotion into another department he told me there were enough women managers and he wanted to hire a man instead!

    Advice to Management

    I would say to clean house but management is most of the problem.


  6. "Former Travel Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Rosemont, IL
    Former Employee - Travel Consultant in Rosemont, IL
    Recommends
    Approves of CEO

    I worked at Rail Europe full-time (More than a year)

    Pros

    The pay could be really great if you made your sales goals each month - the incentive scheme is usually pretty fair. If you're motivated and competitive, this job is for you. Benefits are very generous. The people who work there are really great -- it is like a family atmosphere. Great first job for someone fresh out of high school or college.

    Cons

    Open 7 days a week, mandatory overtime during the summer, often weekends are required as well. Some supervisors have bad attitudes or don't know what they're doing. Calls can be draining and require a lot of attention, and in return customers can often get angry. Not a lot of room to grow.

    Advice to Management

    Focus more on making Travel Consultants' jobs comfortable, as they are on the front line of making money for the company. Properly address supervisors who have bad attitudes or lack of knowledge.


  7. "Unique experience for niche travel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Rosemont, IL
    Former Employee - Travel Consultant in Rosemont, IL
    Recommends
    Approves of CEO

    I worked at Rail Europe full-time

    Pros

    Pay is great, so are the benefits. Monthly incentives can be huge. You're surrounded by a great group of co-workers. The product is very interesting. Good training and support from higher ups. You can work as much overtime as you want during high season, so earning potential is unlimited.

    Cons

    There is a lot to learn and it can seem overwhelming. High season can be very stressful. You will have to work a few weekend days a month. There isn't a lot of room for advancement.


  8. "There are not many growing oportunities, the environment is really relaxing"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in White Plains, NY
    Current Employee - Anonymous Employee in White Plains, NY

    Pros

    Relaxing environment, good vacation package and sick days, multicultural, very flexible

    Cons

    There is not much training, expensive insurance


  9. "International medium-sized travel company, market leader, interesting projects, fair salary."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in White Plains, NY
    Current Employee - Anonymous Employee in White Plains, NY
    Recommends
    No opinion of CEO

    Pros

    This is an international company so employees are coming from all over the world, however executives are mainly from Europe. People at all levels are friendly and easy-going. Some employees have been with Rail Europe Inc for 20 years(?)and the turn over seems very low.
    They make most of their money on the internet and teams working for this channel seem to be pampered and get more recognition than others. Salaries are fair with a good health package and decent vacation time. You also get some free travel in Europe which is really nice.

    Cons

    The company HQ seems top heavy. there are a lot of managers with important titles and they are always in meetings but rarely in the cubicles. Lots of business processes that will drag you down.
    Call center is not staffed adequately and level of customer support is very low in high season.

    Advice to Management

    Do not replace leadership by processes. Cut the fat in the executive team and hire more call center agents to take care of business.


  10. "Left Something to be Desired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Rail Europe full-time

    Pros

    Engaging content, travel benefits, good work/life balance, work from home opportunities

    Cons

    Low company morale, no room for growth

    Advice to Management

    Be more transparent with employees


  11. "Keeping it REAL"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook

    I have been working at Rail Europe full-time

    Pros

    Coffee machine and free milk are a plus. The benefits package is pretty good and work from home is encouraged.

    Cons

    Over-worked for the compensation. The atmosphere is dull and C-level executives are too far removed to cultivate talent.

    Advice to Management

    You should focus less on politics and more on continuing to build the brand for users.



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