Railinc Reviews in Raleigh-Durham, NC | Glassdoor

Railinc Raleigh Reviews

Updated June 30, 2017
34 reviews

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Raleigh-Durham, NC Area

3.5
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Railinc President & CEO E. Allen West
E. Allen West
19 Ratings

34 Employee Reviews

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Pros
Cons
  • Only happens in customer service (in 2 reviews)

  • Salaries on the low side, then chop off 5% for the railroad pension (which is very good if you retire here) (in 4 reviews)

More Pros and Cons

  1. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Cary, NC
    Former Employee - Business Analyst in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than 3 years)

    Pros

    Great people. Great schedule flexibility. Low pressure environment. Good benefits.

    Cons

    Compensation lacking comparative to software/technology industry.

    Advice to Management

    I understand the environment has inherent value, but being more competitive from a compensation perspective will help maintain talent.

    Railinc Response

    Jul 17, 2017 – Director of Corporate Communications

    Thank you for taking the time to leave your review. We’re glad you had a good experience at Railinc and enjoyed working alongside smart people solving big tech challenges for one of North America’s... More


  2. "Company with community feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Railinc full-time

    Pros

    Great people, driven to do good work for the rail industry. Felt like a small to medium company should - you know everyone and most of the time everyone is nice and willing to work together to solve the big problems.

    Cons

    Interesting company structure as the railroads drive most of the projects and have a somewhat negative view of Railinc - I am assuming they view them as a competitor though they need them to make it all work smoothly.

    Advice to Management

    Look for ways to address the needs of the railroads while also looking to generate an individual feeling for the company and its employees - hard to do I am sure, but making hard things work is why you are the leadership.

  3. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cary, NC
    Former Employee - Software Engineer in Cary, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than a year)

    Pros

    Relatively small company with lots of smart people. Quality working site with solid technology and equipment. Excellent benefits package. Stable company that rarely has significant downsizing

    Cons

    In my experience, the company lacks the exposure of other larger tech companies leading to a difficulty finding and retaining talented programmers.

    Advice to Management

    I would advise putting more emphasis on senior programmers mentoring the junior members of the team in both development and QA. Senior coders on my team made a minimal effort to mentor so I had to take the less efficient route of learning new concepts myself on the internet.


  4. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cary, NC
    Former Employee - Software Engineer in Cary, NC
    Recommends
    Approves of CEO

    I worked at Railinc (Less than a year)

    Pros

    Nice work culture, good work environment

    Cons

    All good to me, no major cons

    Railinc Response

    Feb 10, 2017 – Communications Manager

    Thanks for taking time to write your review and for your nice comments!


  5. Helpful (10)

    "Smart coworkers; poor leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xxxx in Cary, NC
    Current Employee - Xxxx in Cary, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Railinc full-time

    Pros

    Some very talented professionals fill this place. The work content and subject matter is challenging and unique. Benefits are good (use to be great).

    Cons

    Gross lack of true leadership and effective decision making. Inappropriate use of resources, complete mis-representation of activity, expenditures and resources being used on non-mission critical "strategic initiatives". No open line of communications to enable reporting without retaliation.

    Advice to Management

    Advice to HR and Board....look more closely.

    Railinc Response

    Jul 28, 2016 – Director of Corporate and Brand Communications

    Thanks for your review and for your kind words about the people working at Railinc.

    I am concerned however, about your other comments. It’s not clear exactly what you are referring to, but you... More


  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cary, NC
    Current Employee - Anonymous Employee in Cary, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Railinc puts its people first. The company offers comprehensive benefits that rival most other employers. They provide career advancement opportunities, working with employees to set goals and define paths. They do an excellent job hiring qualified, intelligent people and foster a very productive yet fun-filled office environment. By providing solutions for the entire North American freight rail industry, Railinc is a stable employer that provides job security and engaging work assignments.

    Cons

    Business decisions at Railinc are often made through external customer committees. Railnc is also a not for profit company. Because of these factors, innovation and profit are controlled and balanced with the need to create products at a low-cost consensus. This is not really a problem for me, but may be an issue for others that are more accustomed to working on solutions independently.

    Advice to Management

    Communication is key.

    Railinc Response

    Jul 28, 2016 – Director of Corporate and Brand Communications

    Thanks much for your good review of Railinc. We care a lot about the culture here and the high caliber of technology solutions our people create. As you suggest, Railinc is a "value-driven... More


  7. "Product support specialist Ii"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Support Specialist II in Cary, NC
    Current Employee - Product Support Specialist II in Cary, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Railinc (Less than a year)

    Pros

    Great culture with flexibility and room to grow. Lots of benefits and training provided.

    Cons

    Salary starts out very low compared to other companies and internal promotions can often be overlooked.

    Advice to Management

    Listen to what the employees need to fulfill daily duties and offer a more competitive salary

    Railinc Response

    Feb 18, 2016 – Director of Corporate and Brand Communications

    Thanks for your note and comments about Railinc. It looks like you're off to a good start. Keep up the good work - about 20 percent of employees got a promotion last year. Experience in the role and... More

  8. "Senior software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Software Engineer in Raleigh, NC
    Current Contractor - Senior Software Engineer in Raleigh, NC
    Recommends
    Neutral Outlook

    I have been working at Railinc as a contractor

    Pros

    Friendly, laid back environment. A lot of work where you are appreciated for your contributions. They allow remote work as needed. Some current frameworks...

    Cons

    ...and some outdated frameworks. It's a Java 6 shop. Salaries on the low side, then chop off 5% for the railroad pension (which is very good if you retire here).

    Advice to Management

    I'd like to see some interaction with senior management. I feel that they are missing some frustrations and have focused on the bottom line without thinking long term.


  9. "Great place to expand skills and experience, with big company IT infrastructure, apps & tools but small company staffing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Cary, NC
    Former Employee - Project Manager in Cary, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Hands on experience with new technologies.
    Opportunities to take on more responsibility, learn new skills.
    New projects begin frequently.
    Lots of opportunities to be recognized for individual contributions, including cash awards.
    Employees have opportunities for technical and career training at least once per year.

    Cons

    Production systems have unresolved bugs that need attention, so all teams have cell phones they pass around like pagers.
    You are likely to get called in the middle of the night to resolve an issue.
    Budget and planning process is slow, cumbersome and error-prone.
    Projects are often understaffed.
    Budget problems sometimes result in surprise layoffs.
    Most personnel sit at open benches that are too narrow, too noisy and not ergonomic.

    Railinc Response

    Feb 18, 2016 – Director of Corporate and Brand Communications

    Thanks for your review and the nice things you said about Railinc. You're spot on, we're a small company, but have a big IT footprint. Our stack is pretty strong and we have solid people working... More


  10. Helpful (3)

    "Upper level management - very unapproachable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Cary, NC
    Former Contractor - Anonymous Contractor in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Railinc as a contractor (More than a year)

    Pros

    Benefits are very good and lots of schedule flexibility

    Cons

    The politics of the company is horrible. The turnover rate is very high. I was there for over 2 years and we lost an average of about 2 people per week. Sometimes it was as high as 5 or 6. They would replace them and then the cycle would start all over again. They hire a lot of contractors and then treat them very badly. This was the 1st time I have ever worked for a company that treated contractors so badly. I was eventually hired on permanent but still upper managements attitude toward other employees in the company was damaging to the morale of those that worked very hard on daily basis.

    Advice to Management

    Interact with the people that work very hard to make your company the success that it was and treat all employees the same.


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