Railinc Reviews | Glassdoor

Railinc Reviews

Updated February 11, 2018
65 reviews

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3.7
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Railinc President & CEO E. Allen West
E. Allen West
37 Ratings

65 Employee Reviews

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Pros
  • Great people, driven to do good work for the rail industry (in 9 reviews)

  • Great people, interesting work, and all the data you could want to play with (in 8 reviews)

Cons
  • There also seems to be a pretty strict pecking order (in 2 reviews)

  • Only happens in customer service (in 2 reviews)

More Pros and Cons

  1. "Great Place to Work Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative
    Current Employee - Customer Support Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Railinc full-time (Less than a year)

    Pros

    Fast paced environment, great people, much opportunity for advancement. There really is a lot to get involved with even with being at the entry-level spot.

    Cons

    On-call can be a drag from time to time but not too bad overall. The biggest complaint may be the compensation at least from the entry-level standpoint.

    Advice to Management

    Benefits are quite rich but some of that could be sacrificed for better compensation.


  2. Helpful (3)

    "Great Place to begin a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than 3 years)

    Pros

    Railinc has amazing benefits that include multiple retirement programs, great healthcare options, seasonal gifts to employees, and fun company events. You are also allowed to reward coworkers with gift cards if they help you.

    They are very willing to invest in their employees. They host classes so that employees can become qualified for promotions or send them to the classes after they get the promotion. It is a great place to work from the bottom up because they will be supportive the whole way as long as you put forth the effort and have the qualifications.

    There are a lot of amazing people working there and they're always willing to help you out and teach you.

    The work and industry (rail) are very interesting and I believe anyone could find a department that they want to focus on. You're always learning and always being challenged.

    Cons

    If you don't negotiate a high salary when you join the company it could take a long time to get the raises that would put you at industry standard as you move up in the company. I've heard that a lot of attention is put on the percentage of the raise rather than if the pay is industry standard.

    They are not open when it comes to pay scales. I know that this can sound trivial but as an employee you want to feel valued and knowing where you are in a pay range for your position helps. It can also be motivational because someone at the bottom of their pay scale will start to work towards earning in the top tier of their scale. The cash pay also seems to be subpar compared to other IT companies in the area. However, keep in mind that the benefits do slightly make up for this (to an extent).

    While the company invests time and money into training employees there were a few instances where I got the sense that not much, if any, effort was made to keep the employees when they got other offers. They seem to just let good employees go without a fight. On the other side I have seen people who seem to be coasting and doing the bare minimum stay on long term.

    Open seating. If you prefer privacy let this be a warning. Of course, that seems to be the office style of the tech companies these days so you may be hard pressed to get away from it.

    Advice to Management

    Do more to keep the amazing employees that you already have. I would think it's less expensive to increase pay or offer alternative benefits in order to keep someone who already has the knowledge and is good at their job rather than having to train someone to take their role over.

    Be more open when it comes to pay scales for each position. In the short term this may mean increasing the pay for some employees to get them into the pay scale but there could be enough benefits to make up for this.

    Other than that keep up the great work. I truly enjoyed my time there.

    Railinc Response

    Feb 9, 2018 – Director of Corporate Communications

    Thank you for your review, your kind words about your former colleagues (we do have amazing people!) and for your work here.

    We work hard to ensure our benefits program is competitive and... More

  3. Helpful (6)

    "Great place to grow your skills or sunset your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than 5 years)

    Pros

    The railroad industry is fascinating so the work is super interesting. The people are passionate about solving railroad industry problems. A lot of employee engagement "perks" have been put in place like a great holiday party with prizes, field day, ice cream in the freezers during the summer, peer to peer awards. The beenfits are ok, you pay the price of an additional 5% tax taken out of your check (that you can't opt out of) for railraod retirement. I kinda think all those extra things and the "better" benefits off set that additional 5% coming out of your check. The railroad pension plan is a nice perk.

    Great place to learn and be trained but very limited promotion opportunities unless you start at the very bottom and you will hit a wall. On the flip side of that it is also a great place to sunset your career if you want a place where you can do something interesting and don't care about advancement.

    Cons

    Benefits - If you don't stay for 5 years, you never see that 5% you paid again because you don't qualify for railroad retirement. The health benefits I have now are better and cost me less and the extra perks I have now are better too. So the benefits they provide seem great when you are there but in reality are the same as their competitors (talent competitors not industry).

    People are overworked and underpaid. Salaries are way way under market value even though all the comments they reply to on here to people who say they aren't try to convince you otherwise. People are not valued at all they are seen as replaceable cogs in the wheel. This is commonly known and discussed by employees.

    Inexperienced home grown talent with little to no outside experience are becoming leaders or are leaders which just perpetuates the culture.

    Not enough diversity in leadership roles, especially a lack of women in leadership roles. Everyone is afraid of the corner office, it is NOT an open door policy.

    Advice to Management

    Hire from the outside into Director and C level roles to get an infusion of expertise desperatly needed to make Railinc an incredible place to work. Hire more women into leadership roles, you are very white male heavy and lack diversity. Spend some time with employees and actually talk to them about what is happening. Stop trying to do too much with too little, you are breaking your employees and that is why they are leaving. They literally believe you don't care and the benefits are just a way to keep them there putting up with it.

    Railinc Response

    Feb 9, 2018 – Director of Corporate Communications

    Thank you for your review and for your work at Railinc.

    You’re right. The rail industry is interesting and ever-changing, and through our purpose driven work we play an important role in the... More


  4. Helpful (2)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Cary, NC
    Former Employee - Business Analyst in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than 3 years)

    Pros

    Great people. Great schedule flexibility. Low pressure environment. Good benefits.

    Cons

    Compensation lacking comparative to software/technology industry.

    Advice to Management

    I understand the environment has inherent value, but being more competitive from a compensation perspective will help maintain talent.

    Railinc Response

    Jul 17, 2017 – Director of Corporate Communications

    Thank you for taking the time to leave your review. We’re glad you had a good experience at Railinc and enjoyed working alongside smart people solving big tech challenges for one of North America’s... More


  5. Helpful (1)

    "Company with community feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Railinc full-time

    Pros

    Great people, driven to do good work for the rail industry. Felt like a small to medium company should - you know everyone and most of the time everyone is nice and willing to work together to solve the big problems.

    Cons

    Interesting company structure as the railroads drive most of the projects and have a somewhat negative view of Railinc - I am assuming they view them as a competitor though they need them to make it all work smoothly.

    Advice to Management

    Look for ways to address the needs of the railroads while also looking to generate an individual feeling for the company and its employees - hard to do I am sure, but making hard things work is why you are the leadership.


  6. Helpful (6)

    "Lots of great people- but others really drag it down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Railinc full-time

    Pros

    Lots of great people, technology and industry. Also create cool events and gym for moral.

    Cons

    Oh my, this will take a while-
    1. There is a log jam for promotions and it's just not happening. Only happens in customer service.
    2. mid and high management or pretty stuck in their position and on themselves. No mentoring, educating and really any productivity takes place at those levels. Some even create their own titles such as "CEO of Director Level". He is about the biggest moron and says it when no other management is around however, almost everyone knows who it is.
    3. Pay stinks and benefits are starting to get close to it. While the RR industry is conservative, software development and maintenance is not and thus, that is why people leave.
    4. Railinc is very insulated because it is the hub for many industry transactions but outside that, cannot inovate or provide good commercial solutions.
    5. With the layoffs for the past 1.5 years, most the good people are gone. After talking with a good friend that is a recruiter, found many people to be interested in leaving there.
    6. Many rules\guidance from management comes to your manager to decide who has favorites and terrible decision making ability - right "CEO of the Director Level"?!?!?!?

    Advice to Management

    Groom all new management to replace the Directors and above. Too many old methods and crazy thinking. Sitting on good potential but just getting the cheapest and what appears to be the most loyal person getting raises but it is just all backstabbing because they cannot get another gig.

    For the communications manager whom will respond, you really earn your money but it is an endless black whole here.

    Railinc Response

    May 2, 2017 – Communications Manager

    Thank you for your review. We don’t think your comments are reflective of Railinc’s culture and how we operate, and I want to address some inaccuracies in your post.

    Railinc promotes high... More


  7. Helpful (2)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cary, NC
    Former Employee - Software Engineer in Cary, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than a year)

    Pros

    Relatively small company with lots of smart people. Quality working site with solid technology and equipment. Excellent benefits package. Stable company that rarely has significant downsizing

    Cons

    In my experience, the company lacks the exposure of other larger tech companies leading to a difficulty finding and retaining talented programmers.

    Advice to Management

    I would advise putting more emphasis on senior programmers mentoring the junior members of the team in both development and QA. Senior coders on my team made a minimal effort to mentor so I had to take the less efficient route of learning new concepts myself on the internet.

  8. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cary, NC
    Former Employee - Software Engineer in Cary, NC
    Recommends
    Approves of CEO

    I worked at Railinc (Less than a year)

    Pros

    Nice work culture, good work environment

    Cons

    All good to me, no major cons

    Railinc Response

    Feb 10, 2017 – Communications Manager

    Thanks for taking time to write your review and for your nice comments!


  9. Helpful (1)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good benefits
    - Flexible hours
    - A few excellent employees

    Cons

    - Too many low talent employees
    - Wishy Washy leadership
    - Lack of direction

    Advice to Management

    Lead employees toward a measurable, attainable, goal. Have goals period

    Railinc Response

    Jan 11, 2017 – Communications Manager

    Thank you for your review. Railinc has always taken pride in its competitive and comprehensive benefits package. Our benefits help our employees and their families maintain a healthy lifestyle... More


  10. Helpful (7)

    "Small company with BIG perks and opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Railinc full-time

    Pros

    Dedicated, intelligent co-workers solving interesting industry problems for customers
    Superior benefits including health and wellness, nutrition counseling, on-site Boot Camp and Yoga, fresh fruit provided.
    Small enough to make a significant difference for the company/industry

    Cons

    Industry segment is rife with regulation, external governance causes cycle time on deliverables

    Advice to Management

    Keep up the transparency and openness
    Thank you for sponsoring so many opportunities for employees to explore their options for a career path


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