Railinc Reviews | Glassdoor

Railinc Reviews

Updated June 30, 2017
62 reviews

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3.6
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Railinc President & CEO E. Allen West
E. Allen West
37 Ratings

62 Employee Reviews

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Pros
  • Work-life balance was good for me; some travel involved which I welcomed (in 13 reviews)

  • Learn a lot about rail industry (in 9 reviews)

Cons
  • Only happens in customer service (in 2 reviews)

  • Rail industry is challenging given some arcane governance structures (in 2 reviews)

More Pros and Cons

  1. Helpful (2)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Cary, NC
    Former Employee - Business Analyst in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than 3 years)

    Pros

    Great people. Great schedule flexibility. Low pressure environment. Good benefits.

    Cons

    Compensation lacking comparative to software/technology industry.

    Advice to Management

    I understand the environment has inherent value, but being more competitive from a compensation perspective will help maintain talent.

    Railinc Response

    Jul 17, 2017 – Director of Corporate Communications

    Thank you for taking the time to leave your review. We’re glad you had a good experience at Railinc and enjoyed working alongside smart people solving big tech challenges for one of North America’s... More


  2. Helpful (1)

    "Company with community feel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Railinc full-time

    Pros

    Great people, driven to do good work for the rail industry. Felt like a small to medium company should - you know everyone and most of the time everyone is nice and willing to work together to solve the big problems.

    Cons

    Interesting company structure as the railroads drive most of the projects and have a somewhat negative view of Railinc - I am assuming they view them as a competitor though they need them to make it all work smoothly.

    Advice to Management

    Look for ways to address the needs of the railroads while also looking to generate an individual feeling for the company and its employees - hard to do I am sure, but making hard things work is why you are the leadership.

  3. Helpful (2)

    "Lots of great people- but others really drag it down"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Railinc full-time

    Pros

    Lots of great people, technology and industry. Also create cool events and gym for moral.

    Cons

    Oh my, this will take a while-
    1. There is a log jam for promotions and it's just not happening. Only happens in customer service.
    2. mid and high management or pretty stuck in their position and on themselves. No mentoring, educating and really any productivity takes place at those levels. Some even create their own titles such as "CEO of Director Level". He is about the biggest moron and says it when no other management is around however, almost everyone knows who it is.
    3. Pay stinks and benefits are starting to get close to it. While the RR industry is conservative, software development and maintenance is not and thus, that is why people leave.
    4. Railinc is very insulated because it is the hub for many industry transactions but outside that, cannot inovate or provide good commercial solutions.
    5. With the layoffs for the past 1.5 years, most the good people are gone. After talking with a good friend that is a recruiter, found many people to be interested in leaving there.
    6. Many rules\guidance from management comes to your manager to decide who has favorites and terrible decision making ability - right "CEO of the Director Level"?!?!?!?

    Advice to Management

    Groom all new management to replace the Directors and above. Too many old methods and crazy thinking. Sitting on good potential but just getting the cheapest and what appears to be the most loyal person getting raises but it is just all backstabbing because they cannot get another gig.

    For the communications manager whom will respond, you really earn your money but it is an endless black whole here.

    Railinc Response

    May 2, 2017 – Communications Manager

    Thank you for your review. We don’t think your comments are reflective of Railinc’s culture and how we operate, and I want to address some inaccuracies in your post.

    Railinc promotes high... More


  4. Helpful (2)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cary, NC
    Former Employee - Software Engineer in Cary, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Railinc full-time (More than a year)

    Pros

    Relatively small company with lots of smart people. Quality working site with solid technology and equipment. Excellent benefits package. Stable company that rarely has significant downsizing

    Cons

    In my experience, the company lacks the exposure of other larger tech companies leading to a difficulty finding and retaining talented programmers.

    Advice to Management

    I would advise putting more emphasis on senior programmers mentoring the junior members of the team in both development and QA. Senior coders on my team made a minimal effort to mentor so I had to take the less efficient route of learning new concepts myself on the internet.


  5. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Cary, NC
    Former Employee - Software Engineer in Cary, NC
    Recommends
    Approves of CEO

    I worked at Railinc (Less than a year)

    Pros

    Nice work culture, good work environment

    Cons

    All good to me, no major cons

    Railinc Response

    Feb 10, 2017 – Communications Manager

    Thanks for taking time to write your review and for your nice comments!


  6. Helpful (1)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good benefits
    - Flexible hours
    - A few excellent employees

    Cons

    - Too many low talent employees
    - Wishy Washy leadership
    - Lack of direction

    Advice to Management

    Lead employees toward a measurable, attainable, goal. Have goals period

    Railinc Response

    Jan 11, 2017 – Communications Manager

    Thank you for your review. Railinc has always taken pride in its competitive and comprehensive benefits package. Our benefits help our employees and their families maintain a healthy lifestyle... More


  7. Helpful (6)

    "Small company with BIG perks and opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Railinc full-time

    Pros

    Dedicated, intelligent co-workers solving interesting industry problems for customers
    Superior benefits including health and wellness, nutrition counseling, on-site Boot Camp and Yoga, fresh fruit provided.
    Small enough to make a significant difference for the company/industry

    Cons

    Industry segment is rife with regulation, external governance causes cycle time on deliverables

    Advice to Management

    Keep up the transparency and openness
    Thank you for sponsoring so many opportunities for employees to explore their options for a career path

  8. Helpful (11)

    "Smart coworkers; poor leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xxxx in Cary, NC
    Current Employee - Xxxx in Cary, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Railinc full-time

    Pros

    Some very talented professionals fill this place. The work content and subject matter is challenging and unique. Benefits are good (use to be great).

    Cons

    Gross lack of true leadership and effective decision making. Inappropriate use of resources, complete mis-representation of activity, expenditures and resources being used on non-mission critical "strategic initiatives". No open line of communications to enable reporting without retaliation.

    Advice to Management

    Advice to HR and Board....look more closely.

    Railinc Response

    Jul 28, 2016 – Director of Corporate and Brand Communications

    Thanks for your review and for your kind words about the people working at Railinc.

    I am concerned however, about your other comments. It’s not clear exactly what you are referring to, but you... More


  9. "Railinc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Railinc full-time

    Pros

    Railinc leverages numerous technologies that most small companies would never be able to put their hands on. This has allowed me to build a broad base of skills. The teams are small and typically staffed with high performing IT staff that can manage multiple aspects of IT in contrast to being stuck in a single IT vertical. The work changes daily and frequently which helps keep the IT boredom at bay.

    Cons

    Railinc is part of an industry that is slow to change and driven by committees. Internal change is much simpler to drive than external change, but if your ideal job is to drive rapid fast pace changes in an industry, Railinc is probably not the best fit. Railinc is a meeting heavy company.

    Advice to Management

    Keep up the communication improvements. They make a big difference.


  10. "Great Place to Work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Railinc full-time

    Pros

    Railinc offers great benefits
     Health insurance premiums are inexpensive for my family
     Very good communication from senior management
     Vital and stable company in the railroad industry
     Great work life balance

    Cons

    Not a ton of upward options for a career at higher levels in the organization

    Advice to Management

    Keep engaging the employees with staff meetings and meet the execs lunches.

    Railinc Response

    Jul 28, 2016 – Director of Corporate and Brand Communications

    Thanks for taking time to write your positive review! We are proud of the environment at Railinc and work hard to provide quality benefits. Regarding upward movement, be sure to take advantage of the... More


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