Rakuten Reviews | Glassdoor

Rakuten Reviews

Updated April 8, 2019
78 reviews

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3.3
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Yaz Iida
18 Ratings

Employee Reviews

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Pros
Cons
  • "No work life balance (most of people have covered that)" (in 20 reviews)

  • "You'd better not to expect to raise your salary if you have got a low salary in the first place" (in 23 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Right place for technical and career enrichment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (More than 5 years)

    Pros

    Good Career options
    Great perks
    Global brand

    Cons

    Company is going through significant growth and changes. If you want a relaxed slow place, this is not the place to be.

    Advice to Management

    Keep it going


  2. "Talented, Welcoming, & Industry Leaders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IS Compliance Manager in San Mateo, CA
    Current Employee - IS Compliance Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (Less than a year)

    Pros

    People, Pay, Remote capabilities, great work/life balance, great benefits, free catered breakfast, lunch, snacks, and drinks

    Cons

    There is a lack of conference rooms available when trying to schedule meetings

  3. "Fun and highly collaborative environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Engineering in San Diego, CA
    Current Employee - Director of Engineering in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Rakuten full-time (More than 5 years)

    Pros

    - Smart, passionate, well-rounded co-workers
    - Small office with a friendly and comfortable atmosphere.
    - Opportunities to closely collaborate, share, and learn from others.
    - Unique office location in Pacific Beach. We regularly go to the wonderful nearby parks and beaches.
    - High functioning and high integrity in the executive team
    - Innovative technologies such as cloud, Docker, and automation.

    Cons

    - Slower pace of a large and distributed company

    Advice to Management

    - Create more autonomy for each business unit
    - Create or advertise more career opportunities within the company


  4. "Always Improve Always Advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in San Mateo, CA
    Current Employee - Administrative in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (More than 5 years)

    Pros

    Global company-great leadership-very diverse-intelligent people. The culture embraces the diversity.

    Cons

    Corporate social responsibility platforms are non-existent.

    Advice to Management

    Continue to be transparent.


  5. Helpful (7)

    "Innovative, Flexible, Forward Looking Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director of DevOps/SRE in San Mateo, CA
    Current Employee - Senior Director of DevOps/SRE in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (More than 3 years)

    Pros

    - Opportunity to work on latest tech stack in the field of DevOps / SRE
    - Empower individuals to excel and grow
    - Collaborative team culture
    - Flexible environment
    - Easy access to freeway

    Cons

    - Not for a person who is not driven


  6. "Lean In Meetings and Women in Tech Chapter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Recruiter in San Mateo, CA
    Current Employee - Technical Recruiter in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (Less than a year)

    Pros

    Excited to announce the kickoff Lean IN at Rakuten.
    Circles are a place where women can be unapologetically ambitious.
    Where we can give voice to our dreams and find the encouragement to start chasing them. They’re a place for sharing ideas, gaining skills, seeking advice, and showing solidarity. So excited to get started!

    Cons

    Hoping Managers will attend the meetings also

    Advice to Management

    Encourage Transparency


  7. Helpful (29)

    "Executive Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Officer in San Mateo, CA
    Current Employee - Executive Officer in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rakuten full-time (More than 8 years)

    Pros

    - Lots of assets and huge potential for the future;
    - Results driven
    - True effort to embrace diversity

    Cons

    - Very few women in leadership positions, specially in Japan.
    - Rakuten is doomed. Too many similar initiatives happening at the same time in all subsidiaries without coordination. Politics are dominating the assets allocation in a a clear "prisoners' dilemma". It won't end well.
    - Despite of the will to conquer a global position, Japan is the main and true focus. The situation will go south with the new business strategy and focus.
    - No success to put all assets to work together as "One Rakuten". Only Japan has some good results;
    - And yes: Lots of positive reviews here were driven by local management when they saw the poor local CEO reputation. Can you really trust in a company with this kind of a leadership?

    Advice to Management

    Kill the corporate climbers and the yes man. They are only dragging everyone down.

  8. Helpful (8)

    "Software Engineer Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Mateo, CA
    Current Employee - Software Engineer in San Mateo, CA
    Recommends
    Approves of CEO

    I have been working at Rakuten full-time (More than a year)

    Pros

    - Collaborative and Inclusive culture; fast-paced
    - Opportunities to grow and work on interesting projects with new technologies
    - No micro-management
    - Excellent work-life balance with multiple happy-hours on campus every month
    - Nice office space with gym
    - Free breakfast, lunch, and dinner if you're working late
    - Free Lyft credit if you're working late

    Cons

    - None so far

    Advice to Management

    - Keep up the good work. Excited to see the progress we're gonna make as we continue to grow in the U.S.


  9. Helpful (5)

    "Friendly Company with Great prospects for the Future!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in San Francisco, CA
    Current Employee - Human Resources in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (Less than a year)

    Pros

    Really nice people, free breakfast and lunches, social events, great career prospects, flexible working hours.

    Cons

    Lots of different process as the company is trying to become one, this will be ironed out over time. There are a couple of negative reviews on Glassdoor, do not believe them and come and see for yourself!


  10. Helpful (12)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Rakuten full-time (More than a year)

    Pros

    The Rakuten of today is an amazing growth opportunity that allows talented, creative and career minded professionals the opportunity to grow and flourish.

    One of the top five e-commerce companies in the world, it's US headquarters is based in San Mateo - a nice middle point in the Valley between San Jose and San Francisco.

    Once was a somewhat scattered collection of several seperate e-commerce companies, there is a new Rakuten One strategy being implemented globally - including re-branding and building synergies across all companies - whether its Viber (the WhatsAp of EMEA ), consumer e-commerce sites, financial tech, e-commerce data services, Rakuten Coin, AI, travel, fashion, Lyft (we have a piece of that market too), e-books, mobile...too many e-commerce growth opportunities to name.

    Rakuten is also making acquisitions (three since I've been here - just less than a year).

    It's a great environment for someone who wants to learn how to scale businesses, create and solidify customer offerings, build and unite businesses, and grow.

    If your talented, you will be recognized and move to the top of the line.

    This is truly an global company with worldwide opportunities. Rakuten is a $12 billion plus high growth company - there are only a few companies if the Valley at Rakuten's size with Rakuten's global growth opportunities.

    Cons

    The Rakuten One strategy is not for everyone. Some employees of acquired companies wish to keep their old ways, resist change, dig in. Hence natural conflict takes a high degree of collaboration to resolve.

    As a company born in Japan, Rakuten has certain cultural ways that are not for everyone (or new the the Valley). Some employees make fun of our weekly all hands (conducted globally), our inspirational comments from the CEO and other founders, the respect and care for our workplace, and our willingness to help non-performing employees a chance to hang-on a little longer and try to improve rather than your too typical Valley company cut and run approach.

    The Rakuten One strategy also means changes - reorganizations, consolidations, new training programs, new ways of recruiting, common ways of paying and measuring performance. Change is sometimes difficult for some people. And some people are afraid they will be passed by with this movement.

    Our co-workers from Japan are sometimes slow to adapt to Valley/US tech norms, and often break the rules with side bars conversations in Japanese (where an English speaking/writing company). This makes some people uncomfortable, especially those with less experience working in culturally diverse environments.

    Transparent and far-reaching communication is in it's just beginning stage (as before individual companies did not uniformly share information or opportunities between themselves).

    Advice to Management

    Double down on the Rakuten One strategy of re-branding and building a united culture and a united product/service offering.

    Rakuten's success here will be a model for other high growth and successful companies.