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Rakuten

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Rakuten

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Rakuten Reviews

Updated Jan 17, 2022

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Found 1,140 of over 1,929 reviews

3.5
64%
Recommend to a Friend
85%
Approve of CEO
Rakuten CEO Amit Patel
Amit Patel
26 Ratings
Pros
  • "Good people, nice office, free lunch(in 186 reviews)

  • "There is enough work- life balance(in 129 reviews)

  • Cons
  • "Can't say it has good work-life balance(in 59 reviews)

  • "Relatively low salary for an IT company(in 50 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Smartwool is having a site wide 40% off sale rn with code SW2021_40 . Rakuten Ebates is having a 12% cashback. 5%/7.5% from PayPal Chase. Basically 50% off their stuff. Get your wool socks!

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    Ratings by Demographics

    This rating reflects the overall rating of Rakuten and is not affected by filters.

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    1. Rakuten Americas | Division of Rakuten
      5.0
      Current Employee, more than 1 year

      Great company

      Oct 15, 2021 - Marketing in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Impact, culture, work life balance, low ego. Little oversight from Japan.

      Cons

      Little stock granted to employees.

      Be the first to find this review helpful
    2. Rakuten Americas | Division of Rakuten
      3.0
      Former Employee, less than 1 year

      Bizarre culture

      Jan 12, 2022 - Product Manager in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free food, lots of perks, lots of parties

      Cons

      Too many parties! Not clear what the US value proposition is. Too much group think.

      Be the first to find this review helpful
    3. 3.0
      Current Employee

      Big company

      Dec 22, 2021 - Financial Analyst in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      company is big and a lot of activities

      Cons

      mature company so there is no space for growth

      Be the first to find this review helpful
    4. Rakuten Americas | Division of Rakuten
      4.0
      Current Employee, more than 3 years

      Enjoyed my time there

      Oct 26, 2021 - Vice President Product Management in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very nice and professional people. The campus is very nice, food is great, and I love how clean and modern the space is.

      Cons

      additional paperwork with "Shugi" principles in yearly evaluations are overcomplicated and unnecessary.

      Be the first to find this review helpful
    5. 1.0
      Former Employee, more than 5 years

      Bad Work Culture

      Dec 7, 2021 - Analyst in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are none to speak of

      Cons

      Office atmosphere is very political. Work culture is for recent graduates

      3 people found this review helpful
    6. 5.0
      Current Employee

      Good Company

      Oct 12, 2021 - Business Analysis Senior Analyst in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly co-workers and good leaders

      Cons

      I have no complaints with my position/company

      Be the first to find this review helpful
    7. Rakuten Americas | Division of Rakuten
      4.0
      Former Employee, more than 5 years

      Cool place to work

      Sep 29, 2021 - Customer Service Representative in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexibility, and good communications with supervisors

      Cons

      cliquey, insurance was not that great

      Be the first to find this review helpful
    8. 5.0
      Current Employee

      Very Diverse

      Sep 21, 2021 - Director of Strategic Partnerships in Salt Lake City, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All about diversity & inclusion. Many employee perks and resources.

      Cons

      Hard to grow in roles.

      Continue reading
      Be the first to find this review helpful
    9. Rakuten Americas | Division of Rakuten
      1.0
      Former Employee, more than 1 year

      Not recommended

      Nov 22, 2021 - Designer in San Mateo, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      free lunch, snacks, lounge areas

      Cons

      everything else; weekly mandatory meetings, top-down culture, micromanagements, lack of growth opportunities

      3 people found this review helpful
    10. 5.0
      Current Employee

      Awesome Company!

      Sep 8, 2021 - Product Manager in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and work life balance

      Cons

      A lot of org restructures

      Be the first to find this review helpful
    Viewing 1 - 10 of 1,140 Reviews

    Rakuten Reviews FAQs

    Rakuten has an overall rating of 3.5 out of 5, based on over 1,929 reviews left anonymously by employees. 64% of employees would recommend working at Rakuten to a friend and 55% have a positive outlook for the business. This rating has been stable over the past 12 months.

    According to anonymously submitted Glassdoor reviews, Rakuten employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Rakuten. This rating has been stable over the past 12 months.

    64% of Rakuten employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Rakuten 3.9 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Rakuten to be career development, coworkers, benefits and the cons to be senior leadership, culture, management.

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