Rakuten Reviews | Glassdoor

Rakuten Reviews

Updated March 23, 2017
357 reviews

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2.7
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Rakuten Chairman and CEO Hiroshi Mikitani
Hiroshi Mikitani
167 Ratings

357 Employee Reviews

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Pros
  • Free lunch and good maternity benefit, Trying out cab service using Uber/Ola corporate (in 68 reviews)

  • free breakfast,lunch and dinner (in 15 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Rakuten.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Aliso Viejo, CA
    Former Employee - Operations in Aliso Viejo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rakuten full-time (More than 8 years)

    Pros

    Friendly co-workers
    Got free In-N-Out once a month

    Cons

    Career progression was limited
    Turnover was high at all levels
    After the Buy.com was purchased by Rakuten, there was a lack of direction and the energy of the company was lost.

    Advice to Management

    Should have focused on retaining talent


  2. Helpful (7)

    "Great people, confusing corporate direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Boston, MA
    Former Employee - Systems Engineer in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Rakuten full-time (More than a year)

    Pros

    Solid technical teams in the US/EU, good office atmosphere (in US)

    Cons

    Strategic direction changed every 6 months, Japanese management teams seemed very out of touch with the operational realities of implementing their directives.

    Advice to Management

    Listen to the knowledge-able people who work for you regarding new technology and ways to reduce costs/complexity


  3. Helpful (7)

    "Dishonest and Fraudulent Business Practices"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Senior Data Scientist in San Mateo, CA
    Current Employee - Senior Data Scientist in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rakuten full-time (More than a year)

    Pros

    This Review is specifically about the marketing portion of Rakuten. The pros are free food and cool office in San Mateo.

    Cons

    I won't go into detail but I've been a part of the company for a short while and I am sad to say that Rakuten is literally ripping off it's clients and they do not care. The margins on their display product is so high that a clients budget is basically wasted. They can go to another display vendor and get 3 times the revenue that Rakuten can deliver. Also, when I say fraudulent...it's the sales force. They over sell the products and then can rarely deliver and try to back pedal when a client loses thousands of dollars. The CEO Tony Zito is even quoted saying "Our display product is broken" at a all company meeting. I'm getting out, they are selling a product that can't do what they sale and the turn over is so high with clients that it's pretty obvious. This company is becoming one of the jokes of the Silicon Valley. They are losing so much money trying to sell products that are from the 90's.

    Advice to Management

    You have some pretty horrible people in your sales force who will say anything.Will you get rid of them no? Of course you won't because they are making you money...but I highly suggest you do.


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  5. Helpful (2)

    "Review for Rakuten.com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Aliso Viejo, CA
    Current Employee - Software Engineer in Aliso Viejo, CA
    Recommends
    Neutral Outlook

    I have been working at Rakuten full-time (More than 10 years)

    Pros

    Multi-national company with skilled professionals

    Cons

    Mismanaged company. The management has made several bad decisions and that led to loss of revenues and loosing customers and customers experiencing bad experience.

    Advice to Management

    Don't make the decisions that will cause the company to loose revenue and customers. Changing business model and ending contracts that get money for the company will lead into losses.


  6. Helpful (11)

    "Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Rakuten full-time (More than a year)

    Pros

    If you're in management, you can take credit for other people's work. If you're not in management, no one really cares what you do anyway or they don't have a clue. If you want to join the company, best to work at the subsidiaries; at least they seem to know what they are doing and the culture is a lot healthier.

    Cons

    Seriously, avoid this place unless you don't care about making any difference. Huge turnover at all levels. Management don't seem to care either and hr has zero people skills and are just paper pushers.

    Advice to Management

    Do your job.


  7. Helpful (2)

    "Warehouse production"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilkes Barre, PA
    Former Employee - Anonymous Employee in Wilkes Barre, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Rakuten part-time

    Pros

    They are good at making you believe things will get better. Should be in politics!

    Cons

    Tell employees they're entitled to a bonus then make up an excuse to not give it. All the other warehouses have perks, this one does not. Give you a vacation and sick days and take them back. Make employees clean the bldg. And bathrooms. Safety issues. If you're great at brown nosing , they will keep you over people that actually work. High turnaround. Lots of nepotism. Good luck with getting a raise or anything your entitled to. Talk to the group like children while reminding everyone continuously they are replaceable and should be lucky to be there! All of this while making you work 6 days a week to barely make 40 hrs. If they don't like you they will nitpick until you quit. They can't keep anyone there . They truly don't care! What a waste of time.

    Advice to Management

    Get a clue at what's important! You know, the workers! Pay the employees the amt. You waste on temp services. Also remember YOU ARE REPLACEABLE as well!


  8. Helpful (4)

    "Company had great potential ......."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Aliso Viejo, CA
    Former Employee - Systems Analyst in Aliso Viejo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rakuten full-time (More than a year)

    Pros

    Great opportunity to experience different technologies and expand expertise.

    Cons

    Company executives completely out of touch with global marketplace/driving factors and will ultimately cause global contraction. Japan ultimately dictates direction which eliminates all creative and critical thinking in regions/remote offices. Buy.com culture destroyed when purchased from Rakuten.

    Advice to Management

    Listen with a serious ear to employees, customers, and obvious market feedback. Go into global regional areas leveraging outside leadership.


  9. Helpful (5)

    "Not So Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Aliso Viejo, CA
    Former Employee - Business Development in Aliso Viejo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rakuten full-time (More than a year)

    Pros

    Great friendly people that are willing to help you out.

    Cons

    Min perks with bad coffee.


  10. Helpful (6)

    "Large and Innovative E-commerce Focused Business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Mateo, CA
    Former Employee - Senior Software Engineer in San Mateo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Rakuten full-time (More than 5 years)

    Pros

    Awesome people and awesome projects abound!

    Very diverse workplace, constantly meeting people from all over the world.

    Large scale, global applications.

    Tons of opportunity for development and advancement at all levels.

    Good utilization of modern technologies across multiple stacks.

    Nice office space.

    Great job security.

    Cons

    Very bureaucratic, hierarchical, risk adverse and functionally siloed organization can often mean many meetings and dealing with significant amounts of overhead at times.

    Lack of commitment and effort towards quality software practices, shortcuts for temporary speed is the norm.

    Advice to Management

    Management needs to realize that long term speed comes from making investments in quality and good practices up front. Taking short cuts early on in a project for the sake of speed produces some initial success, with a lot of subsequent failure.


  11. Helpful (7)

    "Orange County Office Closing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Aliso Viejo, CA
    Current Employee - Anonymous Employee in Aliso Viejo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Rakuten full-time

    Pros

    Smart and hard-working employees
    Laid back environment
    Nice location

    Cons

    Executives can't or won't give direction
    Politics... way too much politics and secrets
    Open office area means no privacy
    Nothing gets done

    Orange County office shutting down so most of the people won't be working here for long. So no job growth here.

    Advice to Management

    Be more open with your employees and actually help them do their jobs
    Stop changing direction every 5 seconds



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